---
title: "Binotel Integration in Requiply | Requiply"
canonical_url: "https://requiply.com/blog/binotel-integration"
last_updated: 2026-09-11
locale: en
meta:
  description: "Step-by-step guide for setting up the Binotel integration in Requiply. After completing the setup, you can see every call with your clients, listen to call recordings, and call clients through Binotel from the web and mobile apps."
  "og:description": "Step-by-step guide for setting up the Binotel integration in Requiply. After completing the setup, you can see every call with your clients, listen to call recordings, and call clients through Binotel from the web and mobile apps."
  "og:title": "Binotel Integration in Requiply"
  "twitter:description": "Step-by-step guide for setting up the Binotel integration in Requiply. After completing the setup, you can see every call with your clients, listen to call recordings, and call clients through Binotel from the web and mobile apps."
  "twitter:title": "Binotel Integration in Requiply"
---

![Binotel Integration in Requiply](https://requiply.com/.netlify/images?w=10&h=10&fm=webp&q=50&blur=3&url=%2Fblog%2Fbinotel-integration%2Fcover.png)

Step-by-step guide for setting up the **Binotel** integration in **Requiply**. After completing the setup, you can see every **call** with your clients, listen to **call recordings**, and **call clients** through Binotel in the Requiply web and mobile apps.

Inside **Requiply**, the Binotel integration works like this: you add your Binotel API key and secret once. Requiply then matches calls by the client's phone number and shows them in two places: on the client page and on a dedicated **Calls** page with every call from your phone system. Members with a Binotel line can start a call from the same screens: Binotel rings their phone first and then dials the client.

## Step 1: Check Your Requiply Account

Before contacting Binotel, make sure your Requiply account is ready:

- An active **trial** or a paid **Core** plan or higher
- A Requiply account created with **the same email** you will use to log in to Binotel

> **Use the same email in Requiply and Binotel.** Requiply links your Requiply account to your Binotel employee by email. That link is what lets you call clients from your own Binotel line in the web and mobile apps. If the emails differ, you will still see calls, but the **Call** button stays disabled.

## Step 2: Create a Binotel Account

The fastest way to start with Binotel is a phone call. Binotel is a telephony provider and onboards new companies over the phone, so we suggest calling them right away instead of exploring the system on your own first.

Open the Binotel contacts page and call the **Customer Service Center** for your country:

- [Binotel contacts](https://www.binotel.ua/ua/contacts)

The page lists phone numbers by department and country. For Ukraine, the Customer Service Center answers at `0 800 33 89 51` and `+38 044 344 89 71`.

Registration takes about **30 minutes**. During the call:

1. **Ask for API integration at the very beginning.** Only Binotel **PRO** plans and higher support the API, so Binotel will pick the right plan from the start.
2. Complete the registration with the Binotel manager.
3. Wait for the **email from Binotel** with your **API key** and **API secret**.

> Keep the API secret private. It gives access to your company's call history and call recordings.

## Step 3: Configure Binotel in Requiply

Log in to your Requiply profile:

- [Requiply login](https://app.requiply.com/login)

After logging in, open the Binotel setup directly:

- [Binotel integration setup](https://app.requiply.com/settings/integrations/communications?modal=binotel)

This link opens the Communications integrations page with the Binotel dialog already open. To get there manually, open [Communications integrations settings](https://app.requiply.com/settings/integrations/communications) and click **Setup** on the Binotel card.

![Requiply Communications integrations page: the Binotel card under Ukrainian providers, tagged Calls and Recordings, marked Not configured yet, with the Setup button](https://requiply.com/.netlify/images?url=%2Fblog%2Fbinotel-integration%2Fcommunications-card.png)

---

Then complete these steps:

#### 1. Enter the API key and secret

The dialog has two fields: **API key** and **API secret**. Paste both values from the Binotel email.

![Requiply Binotel setup dialog: the API key field, the masked API secret field, the setup note, and the Cancel and Save buttons](https://requiply.com/.netlify/images?url=%2Fblog%2Fbinotel-integration%2Fsetup-form.png)

#### 2. Save and check the connection

Click **Save**. Requiply verifies the key and secret with Binotel before storing anything, so invalid credentials never get saved.

When the connection works, the Binotel card shows a green checkmark with **Configured**, and its button becomes **Manage**.

![Requiply Communications integrations page: the Binotel card with a green checkmark, marked Configured, with a Manage button](https://requiply.com/.netlify/images?url=%2Fblog%2Fbinotel-integration%2Fconnected.png)

> Only admins can connect or replace a communications provider. The API secret is stored encrypted and is never shown again: use **Replace** when you need to rotate it.

## Step 4: See Calls on the Client Page

Open any client who called you recently or who already exists in Binotel:

- [Manage clients](https://app.requiply.com/clients/manage)

#### 1. Add the field to the client page

The **Binotel calls** field is not shown on its own. Once Binotel is connected, an administrator adds it on the page-level configuration page:

- [Client page configuration](https://app.requiply.com/settings/fields/page-level-configurations?tab=client)

Open the **Client** tab, move **Binotel calls** from **Available Fields** to **Visible Fields**, drag it to the position you want, and click **Save**. The same page lets you move or hide the field later.

> The field is offered only while Binotel is connected, and members see it only with the **Allow access to client call history** permission. Administrators have it by default. To show the field to other members, turn it on in the **Communications** section of their group in [Account groups settings](https://app.requiply.com/settings/org/accounts?tab=groups).

#### 2. Read the call history

The top of the field sums up the client: their name in Binotel, the employee they are **Assigned to**, the number of calls, how many were missed, and the total minutes of talk. On the right are the **Call** button, the **Binotel** button that opens the client in your Binotel cabinet, and **Refresh**.

![Binotel calls field on a Requiply client page: the header with the assigned employee, the call summary, and the Call and Binotel buttons, an answered incoming call below, and the recording player with a waveform, playback speed, and download](https://requiply.com/.netlify/images?url=%2Fblog%2Fbinotel-integration%2Fclient-calls.png)

Below the header, calls are listed newest first, 10 per page:

| Column | What it shows |
| --- | --- |
| **Date** | When the call started |
| **Direction** | **Incoming** or **Outgoing** |
| **Employee** | Who handled the call and their internal line. For unanswered calls, how long the client waited |
| **Status** | The result of the call |
| **Duration** | How long the conversation lasted |

| Status | Meaning |
| --- | --- |
| **Answered** | The conversation took place |
| **Transferred** | The call was answered and passed to another employee |
| **Missed** | An incoming call that nobody answered |
| **Busy**, **No answer**, **Cancelled** | An outgoing call that did not connect |

#### 3. Listen to a recording

Click the play button at the end of a row to open the recording right under it. The player shows the current position and the full length of the recording. Click or drag across the waveform to jump to any moment, switch the playback speed with the **1×** button, or download the file. The row button turns into an **X** that closes the player.

The link icon in the row opens all calls with this phone number in your Binotel cabinet.

#### 4. Call the client

Click **Call** at the top of the field. Binotel rings **your** line first, and once you pick up, it dials the client. For an incoming call that nobody answered, a **Call back** button appears at the end of its row.

## Step 5: Open the Calls Page

Once Binotel is connected, the **Clients** section of the menu gets a new **Calls** page:

- [Calls](https://app.requiply.com/clients/calls)

![Requiply Calls page under Clients in the menu: the Updated time, the All, Missed, Incoming, and Outgoing filters, the Unknown numbers toggle, the Last 30 days period, number search, and an answered incoming Binotel call with a Binotel link and a play button](https://requiply.com/.netlify/images?url=%2Fblog%2Fbinotel-integration%2Fcalls-page.png)

Here you see every call that comes through Binotel and other telephony providers connected to Requiply, not only the calls of one client. The top of the page shows when the list was last updated, the refresh icon pulls the latest calls from the provider, and the filters next to it narrow the list down:

| Filter | What it does |
| --- | --- |
| **All**, **Missed**, **Incoming**, **Outgoing** | Shows calls of one type |
| **Unknown numbers** | Shows only calls from numbers that do not belong to any client |
| **Period** | **Today**, **Last 7 days**, **Last 30 days** (default), or **All time** |
| **Search by number** | Finds calls with a specific phone number |

Calls are listed 25 per page with the **Date**, **Direction**, **Client**, **Number**, **Employee**, **Status**, **Duration**, and **Provider** columns. Click the client's name to open their page. At the end of each row, the link icon opens the calls with this number in Binotel, and the play button opens the recording. A missed call also gets a **Call back** button.

A call from a number that is not in Requiply is marked **Unknown number** and has a **Create client** button. It opens the new client form with the phone number already filled in, so a new lead becomes a client in a few clicks.

## Step 6: Use Calls in the Mobile App

The same call history is available in the Requiply mobile app.

#### 1. Open the Calls page

Go to **More** and tap **Calls** to open the page directly. The **More** screen lists every section of the app with a drag handle and a toggle. Turn on the toggle next to **Calls** to pin the page to the tab bar at the bottom, next to **More** and search, so it is always one tap away. Hold a row by its handle and drag it to change the order of the tabs.

![Requiply mobile app More screen: a row for each app section with a drag handle and a toggle, Calls turned on and shown in the bottom tab bar next to More](https://requiply.com/.netlify/images?w=360&url=%2Fblog%2Fbinotel-integration%2Fmobile-more-calls.png)

The mobile **Calls** page shows every call as a card: direction, date and time, provider, status, the client, the employee with their internal line, and the duration. It has the same **All**, **Missed**, **Incoming**, and **Outgoing** filters, plus the **Unknown numbers** chip. Pull the list down to refresh it.

![Requiply mobile app Calls page: the All, Missed, Incoming, and Outgoing filters, the Unknown numbers chip, and an answered incoming Binotel call card with the employee line, duration, a Binotel link, and a play button](https://requiply.com/.netlify/images?w=360&url=%2Fblog%2Fbinotel-integration%2Fmobile-calls.png)

On each card:

- tap the client's name to open their page, or **Create client** for an unknown number
- tap the play button to listen to the recording right in the card, with a seek slider and a playback speed toggle
- tap the link icon to open the calls with this number in Binotel
- tap **Call back** on a missed call

When there are missed calls, their number appears as a badge on the **Calls** tab.

#### 2. Open calls from the client page

Open a client whose phone number matches the number in Binotel. Below the contact details and messenger buttons, the client page shows a **Calls with Binotel** row. Tap it to open the **Binotel calls** screen for this client:

- the top card shows the client's name in Binotel, the employee they are **Assigned to**, and the number of calls, missed calls, and minutes of talk
- the **Binotel** button opens the client in your Binotel cabinet
- the phone button in the top right corner calls the client from your Binotel line
- the **All**, **Missed**, **Incoming**, and **Outgoing** filters narrow the history, and each call card has the recording player, the Binotel link, and **Call back** for missed calls

![Requiply mobile app: the client page with the Calls with Binotel row, and the Binotel calls screen it opens with the Binotel customer card, the Binotel button, call filters, and an answered incoming call](https://requiply.com/.netlify/images?w=720&url=%2Fblog%2Fbinotel-integration%2Fmobile-client-calls.png)

> If your Requiply email does not match an employee in Binotel, the card explains that there is no line to call from, and the phone button stays disabled. See Step 1.

Congratulations! Binotel is now connected: your team sees every call with a client and can call back from the web or mobile app without switching to Binotel.

## Step 7: Typical Scenarios

#### 1. Turning unknown callers into clients

Filter the Calls page by **Unknown numbers** and use **Create client** for every new lead who called you.

#### 2. Calling back missed calls

Filter by **Missed** at the end of the day and use **Call back**, so no client is left waiting.

#### 3. Resolving disputes

A client says they were promised a different price or return date. Open the client page and listen to the call instead of relying on memory.

#### 4. Preparing for pickup

Before handing over equipment, check the latest call to confirm what the client asked for: accessories, delivery, or timing.

## Additional Information

- **Who can set this up:**  
   Only organization admins can connect or replace Binotel.
- **Calling from your line:**  
   The **Call** and **Call back** buttons need a Binotel employee with the same email as your Requiply account. If there is none, the button is disabled and its tooltip explains why.
- **Phone numbers:**  
   Requiply matches calls by the client's phone number and recognizes both the `380…` and `0…` formats. A client without a phone number shows **Add a phone number to match Binotel calls**.
- **Clients missing in Binotel:**  
   Calls still appear even if the client is not in your Binotel customer list. The field then shows **Not in the Binotel customer list** instead of the customer name.
- **Missing recordings:**  
   Calls that have no recording in Binotel have no play button.

**Have questions?** Write to us at `info@requiply.com` or contact the Requiply support team.

**Tags**

- binotel
- telephony
- call history
- call recordings
- click-to-call
- integration
- clients
- requiply

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