---
title: "Twilio Integration in Requiply | Requiply"
description: "Step-by-step guide for setting up the Twilio integration in Requiply. After completing the setup, you can send automated SMS notifications from workflows."
canonical_url: "https://requiply.com/blog/twilio-integration"
last_updated: 2026-06-12
locale: en
meta:
  "og:description": "Step-by-step guide for setting up the Twilio integration in Requiply. After completing the setup, you can send automated SMS notifications from workflows."
  "og:title": "Twilio Integration in Requiply"
  "twitter:description": "Step-by-step guide for setting up the Twilio integration in Requiply. After completing the setup, you can send automated SMS notifications from workflows."
  "twitter:title": "Twilio Integration in Requiply"
---

![Twilio Integration in Requiply](https://requiply.com/.netlify/images?w=10&h=10&fm=webp&q=50&blur=3&url=%2Fblog%2Fsms-integrations%2Ftwilio-cover.png)

Step-by-step guide for setting up the **Twilio** integration in **Requiply**. After completing the setup, you can send automated **SMS** notifications to clients from workflows.

Inside **Requiply**, the Twilio integration works like this: you add your Twilio credentials once, then choose **Twilio** in a workflow action. When the workflow trigger happens, Requiply sends an SMS to the client's phone number automatically. Twilio is useful when you need a messaging provider with broad international coverage.

## Step 1: Prepare Your Twilio Account

Before configuring Requiply, make sure your Twilio account has SMS sending enabled and a Messaging Service configured.

For the integration you need:

- **Account SID** from the Twilio Console dashboard. It starts with `AC...`
- **Auth token** from the Twilio Console dashboard
- **Messaging Service SID (SMS)** from Twilio Messaging. It starts with `MG...`

Requiply uses the Messaging Service SID to send SMS messages. Make sure the service has a valid sender configured in Twilio for the countries you want to message.

## Step 2: Copy Account SID and Auth Token

Sign in to the Twilio Console and open your account dashboard. Copy:

- **Account SID**
- **Auth token**

Treat the Auth token like a password. Requiply stores it securely and hides it after saving.

## Step 3: Create or Open a Messaging Service

In Twilio, open **Messaging -> Services** and create a Messaging Service if you do not already have one.

Add the sender Twilio should use for outbound SMS. Depending on your country and Twilio setup, this can be a phone number, short code, toll-free number, or approved sender type.

Copy the **Messaging Service SID**. It starts with `MG...`.

## Step 4: Configure Twilio in Requiply

Log in to your Requiply profile:

- [Requiply login](https://app.requiply.com/login)

After logging in, open the Communications integrations page:

- [Communications integrations settings](https://app.requiply.com/settings/integrations/communications)

---

Then complete these steps:

#### 1. Click "Configure" on the Twilio integration card

Open the Twilio setup modal from the Communications integrations page.

#### 2. Fill in the integration form

In the Twilio form, enter:

- **Account SID**
- **Auth token**
- **Messaging Service SID (SMS)**

Click **Save**.

#### 3. Check that the integration is saved

If the credentials are valid, Twilio becomes available as a provider in workflow actions.

## Step 5: Use Twilio in Workflows

After the integration is saved, open the Workflows settings page:

- [Workflow settings](https://app.requiply.com/settings/workflows/manage)

Create a workflow or edit an existing one. A typical booking confirmation workflow looks like this:

| Field | Value |
| --- | --- |
| **Trigger type** | Booking status reached |
| **Booking status** | Confirmed |
| **Action type** | Send SMS / Viber to client |
| **Provider** | Twilio |
| **Channel** | SMS |

Example message:

```
{{clientFirstName}}, your booking for {{bookingStartDate}} is confirmed.

Payment link: {{paymentIntegrationLink}}

Total: {{bookingTotalCharged}}
```

The message is sent to the phone number on the booking client. The workflow requires a configured Communications integration and a client phone number.

Congratulations! Twilio is now ready to send automated SMS notifications from Requiply workflows.

## Additional Information

- **Updating credentials:**  
   If you rotate the Auth token or change the Messaging Service, update the integration on the Communications integrations page.
- **Messaging Service:**  
   Requiply sends through the Messaging Service SID, not directly through a standalone phone number.
- **Country coverage:**  
   Make sure your Twilio Messaging Service has a sender that supports the countries you message.
- **Typical workflows:**  
   Use Twilio for booking confirmations, payment reminders, paid-status notifications, and cancellation messages.

**Have questions?** Write to us at `info@requiply.com` or contact the Requiply support team.

**Tags**

- twilio
- sms
- integration
- workflows
- client notifications
- requiply

## Sitemap

See the full [sitemap](/sitemap.md) for all pages.