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For the setup steps, see ",[758,759,760],"a",{"href":653},"Connecting an assistant",".",[763,764,665],"h2",{"id":765},"troubleshooting",[754,767,768,772],{},[769,770,771],"strong",{},"Connector won't connect \u002F \"Authentication required\" (401)","\nThe MCP endpoint requires a valid OAuth token. Re-run sign-in from your assistant's connector or plugin settings. Access tokens expire after 30 days, after which you are prompted to sign in again.",[754,774,775,778],{},[769,776,777],{},"\"Admin role required\" during sign-in","\nOnly users with the Admin role in the organization can authorize an MCP connection. Ask an org admin to connect, or have your role upgraded.",[754,780,781,784],{},[769,782,783],{},"Redirected to login and nothing happens","\nYou must be signed in to Requiply in the same browser. Complete the Requiply login; the authorization then continues automatically.",[754,786,787,790,791,797,798,800,801,804,805,807],{},[769,788,789],{},"The assistant says it cannot change something","\nAsk the assistant to call ",[769,792,793],{},[794,795,796],"code",{},"whoami"," and read the access matrix. Connections are approved by an Admin, and the Administrators group always has every access permission, so a refusal usually has another cause: the record cannot be changed through the assistant (item groups other than their custom fields, and booking statuses), the feature needs a higher plan, or a ",[769,799,587],{}," permission such as ",[769,802,803],{},"Allow booking outside of working hours"," is switched off for the Administrators group (see ",[758,806,480],{"href":481},").",[754,809,810,813,818,819,823,824,827,828,830,831,833],{},[769,811,812],{},"A booking request fails with a working-hours message",[769,814,815],{},[794,816,817],{},"bookings_manage"," requires start and end to fall on working days within the organization's working hours, in the organization's time zone. The preview already flags the problem, for example ",[820,821,822],"em",{},"Booking start falls on a non-working day (Sunday 2026-10-04, timezone Europe\u002FKyiv). Nearest working day for the pickup: Monday 2026-10-05, 10:00-18:00",", so ask for a new preview with another time. A date with no time (e.g. ",[794,825,826],{},"2026-07-01",") is filled in with the opening and closing times. If your permission group has ",[769,829,803],{}," (see ",[758,832,480],{"href":481},"), you can tell the assistant that the time outside the schedule is intended and it will create the request with that time.",[754,835,836,839],{},[769,837,838],{},"\"Items already fully booked\" \u002F availability errors","\nThe booking preview already checks availability and lists shortages as warnings. If the confirmed call still fails, another booking took the units in between; ask for a fresh preview. A booking request does not hold inventory until staff approve it.",[754,841,842,845,846,849,850,855],{},[769,843,844],{},"A template preview lists unknown macros","\nThe template uses a ",[794,847,848],{},"{{macro}}"," the organization does not provide; it would render as empty text. Ask the assistant to read ",[769,851,852],{},[794,853,854],{},"get_guidance"," for the template kind and replace the macro with a supported one.",[754,857,858,861,862,864],{},[769,859,860],{},"The assistant cannot reply to a conversation","\nReplies are sent in a member's name, so the connection must be signed in as a member, not an organization API key, and the ",[758,863,250],{"href":251}," must be on. The preview also says when the channel's reply window has closed or another member owns the conversation; ask the assistant to take it over only when you mean to.",[754,866,867,870,871,874],{},[769,868,869],{},"Tools don't appear after connecting","\nDisconnect and reconnect. Ensure the URL is exactly ",[794,872,873],{},"https:\u002F\u002Fapi.requiply.com\u002Fapi\u002Fmcp"," (HTTPS, no trailing slash).",{"title":876,"searchDepth":877,"depth":877,"links":878},"",2,[879],{"id":765,"depth":877,"text":665},"Fix a connector that will not connect, a sign-in that stops at Admin role required, changes the assistant refuses, booking requests outside working hours, and tools that do not appear.","md",null,{},{"title":665,"icon":668},{"title":749,"description":880},"vpuYOxEVQ9fAV1Axg3szI4PNEzF7dVQd-4OqV4Fp1i4",[888,890],{"title":661,"path":662,"stem":663,"description":889,"icon":393,"children":-1},"Questions to ask an assistant connected to Requiply, the MCP tools that answer them, and trimmed examples of what each tool returns.",{"title":670,"path":671,"stem":672,"description":891,"icon":673,"children":-1},"Track how many AI credits your plan includes, see what has been used, and buy more credits for the assistant, template drafting, bundle photos, the web widget, and the portal chat.",1792585967788]