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Reference","\u002Fen\u002Fdevelopers\u002Fapi-reference","en\u002F03.developers\u002F03.api-reference","i-prime-server",{"title":744,"path":745,"stem":746,"icon":6},"Examples","\u002Fen\u002Fdevelopers\u002Fexamples","en\u002F03.developers\u002F04.examples",{"id":748,"title":406,"body":749,"description":1273,"extension":1274,"links":1275,"meta":1276,"navigation":1283,"path":408,"seo":1284,"stem":409,"__hash__":1285},"docs_en\u002Fen\u002F01.guides\u002F10.automations\u002F03.message-templates\u002Findex.md",{"type":750,"value":751,"toc":1252},"minimark",[752,768,775,782,787,790,793,822,829,833,836,905,908,932,938,942,945,948,998,1005,1009,1020,1031,1035,1040,1051,1057,1061,1071,1075,1085,1089,1182,1186,1190,1196,1200,1218,1222,1236,1240,1246],[753,754,755,756,759,760,763,764,767],"p",{},"The ",[757,758,406],"strong",{}," page is where admins write the short messages Requiply sends to clients over ",[757,761,762],{},"SMS, Viber, and Telegram",". They are the messenger counterpart to ",[765,766,395],"a",{"href":397},": reusable, variable-driven, and referenced by workflows rather than typed into each automation.",[753,769,770,771,774],{},"You can find this page under ",[757,772,773],{},"Settings → Bookings → Message templates",".",[776,777,778,781],"warning",{},[757,779,780],{},"Admin only."," Other staff are redirected to the access-denied screen.",[783,784,786],"h2",{"id":785},"why-this-page-matters","Why this page matters",[753,788,789],{},"Before message templates existed, the text of an SMS or Viber message lived inside the workflow that sent it. That meant every workflow carried its own copy of the wording, and messenger-only features — formatting, PDF attachments, link buttons — had nowhere to live.",[753,791,792],{},"Now the wording lives here and workflows only point at a template:",[794,795,796,800,807],"ul",{},[797,798,799],"li",{},"One template can be reused by several workflows, and editing it changes every message that references it.",[797,801,802,803,806],{},"A template declares its ",[757,804,805],{},"format",", which decides what the message can contain and which channels can deliver it.",[797,808,809,810,813,814,817,818,821],{},"Telegram templates can carry ",[757,811,812],{},"PDF attachments"," (the booking invoice and rendered ",[765,815,816],{"href":418},"export templates",") and ",[757,819,820],{},"link buttons",", which SMS cannot express at all.",[823,824,825,828],"note",{},[757,826,827],{},"Existing workflows were migrated automatically."," Every workflow that previously carried its own SMS\u002FViber body now points at a plain-text template created from that body and named after the workflow. Nothing stopped sending — but the wording is now edited here, not in the workflow.",[783,830,832],{"id":831},"formats","Formats",[753,834,835],{},"Every template has exactly one format, chosen at the top of the form. The format decides both what the message can contain and which workflow channels can use it.",[837,838,839,855],"table",{},[840,841,842],"thead",{},[843,844,845,849,852],"tr",{},[846,847,848],"th",{},"Format",[846,850,851],{},"What it can contain",[846,853,854],{},"Which channels can send it",[856,857,858,877,890],"tbody",{},[843,859,860,866,869],{},[861,862,863],"td",{},[757,864,865],{},"Text",[861,867,868],{},"Plain text only.",[861,870,871,872,876],{},"Every channel — SMS, Viber, ",[873,874,875],"em",{},"Viber, with SMS fallback",", and Telegram.",[843,878,879,884,887],{},[861,880,881],{},[757,882,883],{},"Telegram",[861,885,886],{},"Formatted text (bold, italic, underline, strikethrough, code, links), PDF attachments, and up to six link buttons.",[861,888,889],{},"Telegram only.",[843,891,892,897,900],{},[861,893,894],{},[757,895,896],{},"Viber",[861,898,899],{},"Plain text (up to 1000 characters), an optional image, and a single action button.",[861,901,902,903,774],{},"Viber and ",[873,904,875],{},[753,906,907],{},"The form shows the same rule as a hint under the format picker:",[794,909,910,918,925],{},[797,911,912,914,915],{},[757,913,865],{}," — ",[873,916,917],{},"\"Plain text that works on every channel: SMS, Viber and Telegram.\"",[797,919,920,914,922],{},[757,921,883],{},[873,923,924],{},"\"Rich Telegram message with formatting, PDF attachments and link buttons. Only usable on the Telegram channel.\"",[797,926,927,914,929],{},[757,928,896],{},[873,930,931],{},"\"Viber message with an optional image and an action button. Also usable as the Viber part of 'Viber, with SMS fallback'.\"",[823,933,934,935,937],{},"When in doubt, use ",[757,936,865],{},". It is the only format that every channel accepts, so a text template stays usable if you later switch a workflow from SMS to Telegram.",[783,939,941],{"id":940},"what-youll-see","What you'll see",[753,943,944],{},"Templates for the current organization are shown as a grid of cards; three skeleton placeholders appear while they load.",[753,946,947],{},"Each card shows:",[794,949,950,956,971,978,984,990],{},[797,951,952,953,774],{},"The template ",[757,954,955],{},"name",[797,957,958,959,914,962,964,965,967,968,970],{},"A ",[757,960,961],{},"format tag",[873,963,865],{},", ",[873,966,883],{}," (with the Telegram mark), or ",[873,969,896],{}," (with the Viber mark).",[797,972,973,974,977],{},"An ",[757,975,976],{},"Attachments"," badge when the template attaches the invoice or a document template.",[797,979,958,980,983],{},[757,981,982],{},"Buttons"," badge when the template defines link buttons.",[797,985,958,986,989],{},[757,987,988],{},"Message"," preview — the body rendered as plain text.",[797,991,973,992,995,996,774],{},[757,993,994],{},"edit pencil"," that opens ",[765,997,413],{"href":414},[753,999,1000,1001,1004],{},"A rounded ",[757,1002,1003],{},"Add template"," button sits after the cards.",[783,1006,1008],{"id":1007},"empty-state","Empty state",[753,1010,1011,1012,1015,1016,1019],{},"Requiply ships no built-in message templates. A new organization starts with none, and the page shows a centered placeholder with a comment icon, the title ",[757,1013,1014],{},"\"No message templates yet\"",", and a ",[757,1017,1018],{},"Create a message template"," button.",[753,1021,1022,1023,1026,1027,1030],{},"Until at least one compatible template exists, the workflow action ",[757,1024,1025],{},"Send message to client (SMS \u002F Viber \u002F Telegram)"," cannot be saved — it shows a warning with a ",[757,1028,1029],{},"Create a template"," link instead of the template picker.",[783,1032,1034],{"id":1033},"main-actions","Main actions",[1036,1037,1039],"h3",{"id":1038},"adding-a-template","Adding a template",[753,1041,1042,1044,1045,1047,1048,774],{},[757,1043,1003],{}," (or the empty-state button) opens ",[765,1046,413],{"href":414},". After saving you return to the list and a toast confirms ",[873,1049,1050],{},"\"Template {name} was created\"",[753,1052,1053,1054,1056],{},"When you arrive from a workflow's ",[757,1055,1029],{}," link, saving returns you to the workflow you came from instead of to this list.",[1036,1058,1060],{"id":1059},"editing-a-template","Editing a template",[753,1062,1063,1064,1067,1068,774],{},"The pencil on a card opens the same form in edit mode, prefilled, with ",[757,1065,1066],{},"Save"," and ",[757,1069,1070],{},"Delete",[1036,1072,1074],{"id":1073},"deleting-a-template","Deleting a template",[753,1076,1077,1078,1081,1082,774],{},"Deletion happens on the edit page. Requiply first checks whether any workflow uses the template. If one does, deletion is ",[757,1079,1080],{},"blocked"," and the dialog lists the blocking workflows so you can repoint them first. See ",[765,1083,413],{"href":1084},"\u002Fen\u002Fguides\u002Fautomations\u002Fmessage-templates\u002Fadd-or-edit#deleting-a-template",[783,1086,1088],{"id":1087},"how-this-page-connects-to-the-rest-of-requiply","How this page connects to the rest of Requiply",[837,1090,1091,1101],{},[840,1092,1093],{},[843,1094,1095,1098],{},[846,1096,1097],{},"Feature",[846,1099,1100],{},"How this page affects it",[856,1102,1103,1116,1127,1138,1152,1167],{},[843,1104,1105,1111],{},[861,1106,1107],{},[765,1108,1109],{"href":375},[757,1110,374],{},[861,1112,755,1113,1115],{},[757,1114,1025],{}," action selects a template here. The picker only lists templates compatible with the chosen channel.",[843,1117,1118,1124],{},[861,1119,1120],{},[765,1121,1122],{"href":536},[757,1123,535],{},[861,1125,1126],{},"Delivery happens through the connected provider — TurboSMS, Kyivstar, Twilio, or your own Telegram bot. Without a provider there is nothing to send with.",[843,1128,1129,1135],{},[861,1130,1131],{},[765,1132,1133],{"href":418},[757,1134,417],{},[861,1136,1137],{},"Telegram templates can attach any export template, rendered for the triggering booking as a PDF.",[843,1139,1140,1145],{},[861,1141,1142],{},[757,1143,1144],{},"Invoices",[861,1146,1147,1148,1151],{},"Telegram templates can attach the booking's invoice PDF, the same document produced by the ",[757,1149,1150],{},"Export"," dialog.",[843,1153,1154,1160],{},[861,1155,1156],{},[765,1157,1158],{"href":221},[757,1159,220],{},[861,1161,1162,1163,1166],{},"Every send is recorded in the client's ",[757,1164,1165],{},"Messaging"," card, with the template name and the delivery result.",[843,1168,1169,1175],{},[861,1170,1171],{},[765,1172,1173],{"href":642},[757,1174,641],{},[861,1176,1177,1178,1181],{},"The message editor has a ",[757,1179,1180],{},"Message designer"," assistant mode that drafts, improves, and translates message bodies.",[783,1183,1185],{"id":1184},"common-scenarios","Common scenarios",[1036,1187,1189],{"id":1188},"a-reminder-that-works-on-every-channel","A reminder that works on every channel",[753,1191,1192,1193,1195],{},"Create a ",[757,1194,865],{}," template with the booking date and your address, then point a relative-time workflow at it. Because the format is text, the same template works whether the workflow sends over SMS, Viber, or Telegram.",[1036,1197,1199],{"id":1198},"a-telegram-confirmation-with-the-invoice-attached","A Telegram confirmation with the invoice attached",[753,1201,1192,1202,1204,1205,1208,1209,1213,1214,1217],{},[757,1203,883],{}," template, write the confirmation, turn on ",[757,1206,1207],{},"Attach invoice PDF",", and add a link button pointing at ",[1210,1211,1212],"code",{},"{{paymentIntegrationLink}}",". Clients receive the message, the invoice as a file, and a ",[757,1215,1216],{},"Pay"," button in one Telegram notification.",[1036,1219,1221],{"id":1220},"inviting-clients-onto-telegram","Inviting clients onto Telegram",[753,1223,1224,1225,1228,1229,1232,1233,774],{},"Add ",[1210,1226,1227],{},"{{telegramConnectLink}}"," to an email or message template. Requiply generates that client's personal bot link when the message is sent; opening it and pressing ",[757,1230,1231],{},"Start"," connects them so future Telegram workflows can reach them. See ",[765,1234,535],{"href":1235},"\u002Fen\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#connecting-clients-to-your-telegram-bot",[783,1237,1239],{"id":1238},"tips-and-cautions","Tips and cautions",[823,1241,1242,1245],{},[757,1243,1244],{},"Tip:"," Changing a template's format does not delete what you already configured — but attachments and buttons are only saved for the format that supports them. Set the format first, then write the message.",[776,1247,1248,1251],{},[757,1249,1250],{},"Heads up:"," Editing a template changes every workflow that references it immediately. There is no per-workflow override and no version history.",{"title":1253,"searchDepth":1254,"depth":1254,"links":1255},"",2,[1256,1257,1258,1259,1260,1266,1267,1272],{"id":785,"depth":1254,"text":786},{"id":831,"depth":1254,"text":832},{"id":940,"depth":1254,"text":941},{"id":1007,"depth":1254,"text":1008},{"id":1033,"depth":1254,"text":1034,"children":1261},[1262,1264,1265],{"id":1038,"depth":1263,"text":1039},3,{"id":1059,"depth":1263,"text":1060},{"id":1073,"depth":1263,"text":1074},{"id":1087,"depth":1254,"text":1088},{"id":1184,"depth":1254,"text":1185,"children":1268},[1269,1270,1271],{"id":1188,"depth":1263,"text":1189},{"id":1198,"depth":1263,"text":1199},{"id":1220,"depth":1263,"text":1221},{"id":1238,"depth":1254,"text":1239},"The short SMS, Viber, and Telegram messages Requiply sends customers, and how they differ from email templates.","md",null,{"gitbook":1277,"aliases":1281},{"source":1278,"icon":1279,"url":1280},"settings\u002Fbookings\u002Fmessage-templates.md","comment","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates",[1282],"\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates",{"title":48,"icon":407},{"title":406,"description":1273},"LeBU0bfTJdTFYqZypqM1yrtLakw-dxWjnSJ5LSnWZ4I",[1287,1289],{"title":402,"path":403,"stem":404,"description":1288,"icon":396,"children":-1},"Write an email template: subject, body, merge variables such as the customer name and total, and whether the invoice, QR code, or documents are attached.",{"title":413,"path":414,"stem":415,"description":1290,"icon":407,"children":-1},"Write an SMS, Viber, or Telegram message: its text, merge variables, conditional blocks, and any attachments or buttons the channel supports.",1792585994166]