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Workflows also link here through their ",[760,773,774],{},"Create a template"," shortcut.",[777,778,779,782],"warning",{},[760,780,781],{},"Admin only."," Non-admins are redirected to the access-denied screen.",[753,784,785,786,789],{},"The form is split in two: the fields on the left, and a sticky ",[760,787,788],{},"Preview"," card on the right that renders the message in a chat bubble using sample booking data.",[791,792,794],"h2",{"id":793},"add-vs-edit","Add vs. edit",[796,797,798,811],"table",{},[799,800,801],"thead",{},[802,803,804,808],"tr",{},[805,806,807],"th",{},"Mode",[805,809,810],{},"What happens",[812,813,814,832],"tbody",{},[802,815,816,822],{},[817,818,819],"td",{},[760,820,821],{},"Add",[817,823,824,825,828,829,831],{},"Creates a new template. Saving returns you to the ",[826,827,406],"a",{"href":408}," list — or back to the workflow you came from, when you arrived via ",[760,830,774],{},".",[802,833,834,839],{},[817,835,836],{},[760,837,838],{},"Edit",[817,840,841,842,845],{},"Loads the saved template, shows its name as the page heading, and adds a ",[760,843,844],{},"Delete"," action. If the template cannot be loaded, or belongs to another organization, you get an error toast and are sent back to the list.",[791,847,604],{"id":848},"fields",[850,851,853],"h3",{"id":852},"name","Name",[753,855,856,859,860,864,865,868],{},[760,857,858],{},"Required."," Up to 120 characters. This is what workflow pickers and the client's message log show, so name it after what the message does — ",[861,862,863],"em",{},"Booking reminder",", ",[861,866,867],{},"Payment follow-up"," — not after the channel.",[850,870,872],{"id":871},"format","Format",[753,874,875,878,879,882,883,864,885,864,888,891],{},[760,876,877],{},"Required",", defaults to ",[760,880,881],{},"Text",". A three-way picker: ",[760,884,881],{},[760,886,887],{},"Telegram",[760,889,890],{},"Viber",". The hint under the picker explains what the selected format supports, and the rest of the form changes with it:",[796,893,894,903],{},[799,895,896],{},[802,897,898,900],{},[805,899,872],{},[805,901,902],{},"Extra fields shown",[812,904,905,914,932],{},[802,906,907,911],{},[817,908,909],{},[760,910,881],{},[817,912,913],{},"None — just the message body.",[802,915,916,920],{},[817,917,918],{},[760,919,887],{},[817,921,922,923,864,926,864,929,831],{},"Editor \u002F Markdown toggle, ",[760,924,925],{},"Attach invoice PDF",[760,927,928],{},"Attach documents",[760,930,931],{},"Link buttons",[802,933,934,938],{},[817,935,936],{},[760,937,890],{},[817,939,940,941,864,944,831],{},"Character counter, ",[760,942,943],{},"Image URL",[760,945,946],{},"Action button",[753,948,949],{},"Attachments and buttons are only saved for the format that supports them: switching a Telegram template to Text before saving drops its attachments and buttons.",[850,951,953],{"id":952},"message-text","Message text",[753,955,956,959],{},[760,957,958],{},"Required in practice"," — an empty body is simply not sent.",[961,962,963,970],"ul",{},[964,965,966,969],"li",{},[760,967,968],{},"Text and Viber"," — a plain multi-line box. Viber shows a live character counter against the 1000-character limit, which turns red when you go over.",[964,971,972,974,975,978,979,1020,1023],{},[760,973,887],{}," — two ways to write the same message, switched with the ",[760,976,977],{},"Editor \u002F Markdown"," toggle:",[961,980,981,994],{},[964,982,983,986,987,864,990,993],{},[760,984,985],{},"Editor"," — a rich-text toolbar with ",[760,988,989],{},"bold",[861,991,992],{},"italic",", underline, strikethrough, link, and code block.",[964,995,996,999,1000,864,1004,864,1007,864,1010,864,1013,1016,1017,831],{},[760,997,998],{},"Markdown"," — a monospace box where style symbols are converted to Telegram formatting: ",[1001,1002,1003],"code",{},"**bold**",[1001,1005,1006],{},"_italic_",[1001,1008,1009],{},"__underline__",[1001,1011,1012],{},"~~strikethrough~~",[1001,1014,1015],{},"`code`"," and ",[1001,1018,1019],{},"[link text](https:\u002F\u002F...)",[1021,1022],"br",{},"Switching between the two converts the body, so you can start in the editor and fine-tune in Markdown.",[753,1025,1026,1027,1030],{},"An ",[760,1028,1029],{},"Insert variable"," dropdown sits above the body and appends the chosen token at the end of the message.",[1032,1033,1034],"note",{},"Telegram supports only a small subset of HTML. Anything the editor produces that Telegram cannot render — headings, lists, images, tables — is stripped when the template is saved and again before sending.",[850,1036,1038,1039],{"id":1037},"attach-invoice-pdf-telegram-only","Attach invoice PDF ",[861,1040,1041],{},"(Telegram only)",[753,1043,1044,1045,1048],{},"A toggle. When on, Requiply generates the triggering booking's invoice at send time and delivers it as a PDF file after the message. The preview shows it as an ",[1001,1046,1047],{},"invoice.pdf"," chip inside the bubble.",[850,1050,1052,1053],{"id":1051},"attach-documents-telegram-only","Attach documents ",[861,1054,1041],{},[753,1056,1057,1058,1061],{},"A multi-select of your ",[826,1059,1060],{"href":418},"custom export templates",". Each selected template is rendered for the triggering booking and sent as its own PDF file — a rental agreement, a handover act, a packing list.",[777,1063,1064],{},"Attachments are generated when the message is sent, not when the template is saved. If a document fails to render, Requiply still sends the message text and logs the failure rather than skipping the notification entirely.",[850,1066,1068,1069],{"id":1067},"link-buttons-telegram-only","Link buttons ",[861,1070,1041],{},[753,1072,1073,1074,1077,1078,1081],{},"Up to ",[760,1075,1076],{},"six"," buttons, each with a caption and a URL, added with the ",[760,1079,1080],{},"+"," button and removed with the trash icon. Buttons appear under the message in Telegram and open the link when tapped.",[753,1083,1084,1085,1088,1089,1092,1093,1096,1097,1100,1101,1104,1105,831],{},"Variables are allowed in both parts, which is what makes them useful — a ",[760,1086,1087],{},"Pay now"," button pointing at ",[1001,1090,1091],{},"{{paymentIntegrationLink}}",", or ",[760,1094,1095],{},"View booking"," pointing at ",[1001,1098,1099],{},"{{reservationLink}}",". A button whose caption or URL is empty is dropped when saving, and at send time a button is only included if its resolved URL starts with ",[1001,1102,1103],{},"http:\u002F\u002F"," or ",[1001,1106,1107],{},"https:\u002F\u002F",[850,1109,1111,1112],{"id":1110},"image-url-and-action-button-viber-only","Image URL and Action button ",[861,1113,1114],{},"(Viber only)",[961,1116,1117,1122],{},[964,1118,1119,1121],{},[760,1120,943],{}," — an optional public image shown above the message text.",[964,1123,1124,1126],{},[760,1125,946],{}," — a single caption plus link, shown under the message. Captions are limited by Viber to about 25 Latin or 12 Cyrillic characters. Variables are allowed in the link.",[791,1128,1130],{"id":1129},"variables","Variables",[753,1132,1133,1134,1137,1138,1016,1142,1145,1146,864,1149,864,1152,864,1155,1157],{},"Message templates use the ",[760,1135,1136],{},"same variable engine"," as ",[826,1139,1141],{"href":1140},"\u002Fen\u002Fguides\u002Fautomations\u002Femail-templates#available-variables","email templates",[826,1143,1144],{"href":418},"export templates"," — booking, client, and organization tokens such as ",[1001,1147,1148],{},"{{clientName}}",[1001,1150,1151],{},"{{bookingStartDateTime}}",[1001,1153,1154],{},"{{bookingTotal}}",[1001,1156,1091],{},", plus every custom field defined on the Client, Booking, or Organization level.",[753,1159,1160],{},"A few are worth calling out for messaging:",[796,1162,1163,1173],{},[799,1164,1165],{},[802,1166,1167,1170],{},[805,1168,1169],{},"Variable",[805,1171,1172],{},"Replaced with",[812,1174,1175,1189,1198,1219],{},[802,1176,1177,1182],{},[817,1178,1179],{},[1001,1180,1181],{},"{{telegramConnectLink}}",[817,1183,1184,1185,1188],{},"The client's personal invite link to your Telegram bot (",[1001,1186,1187],{},"https:\u002F\u002Ft.me\u002Fyourbot?start=…","). Resolved only when the organization has an active Telegram integration; otherwise it renders as nothing.",[802,1190,1191,1195],{},[817,1192,1193],{},[1001,1194,1091],{},[817,1196,1197],{},"A payment link for the booking — the usual target for a Telegram or Viber button.",[802,1199,1200,1205],{},[817,1201,1202],{},[1001,1203,1204],{},"{{bookingItems}}",[817,1206,1207,1208,1211,1212,1215,1216,831],{},"A numbered list of the booked items, for example ",[861,1209,1210],{},"1. Rode Procaster × 2 — $90.00",", with names in bold on Telegram. Each booked ",[826,1213,1214],{"href":167},"bundle"," adds an unnumbered line at the end, for example ",[861,1217,1218],{},"Podcast duo kit: bundle discount 10% — -$19.20",[802,1220,1221,1226],{},[817,1222,1223],{},[1001,1224,1225],{},"{{bookingBundleDiscount}}",[817,1227,1228,1229,1232,1233,831],{},"What the booked bundles save in total, for example ",[861,1230,1231],{},"$19.20",". Empty without a bundle, so it works well inside ",[1001,1234,1235],{},"{{#if bookingBundleDiscount}}…{{\u002Fif}}",[850,1237,1239],{"id":1238},"conditional-blocks","Conditional blocks",[753,1241,1242,1243,1246],{},"Message bodies support ",[1001,1244,1245],{},"{{#if variable}}…{{\u002Fif}}"," blocks, exactly like export templates. The block is kept when the variable has a non-empty value and removed when it does not, and blocks can be nested. Use it for anything optional:",[1248,1249,1254],"pre",{"className":1250,"code":1252,"language":1253},[1251],"language-text","{{#if paymentIntegrationLink}}Pay here: {{paymentIntegrationLink}}{{\u002Fif}}\n","text",[1001,1255,1252],{"__ignoreMap":1256},"",[753,1258,1259],{},"Conditionals are resolved in the live preview too, so a block whose variable has no sample value disappears there as well.",[791,1261,1263],{"id":1262},"the-preview","The preview",[753,1265,1266,1267,1270],{},"The right-hand card renders the message as a chat bubble filled with ",[760,1268,1269],{},"sample data"," — sample booking values, your organization name, email, phone, and currency.",[961,1272,1273,1283,1289,1295],{},[964,1274,1275,1277,1278,1016,1280,1282],{},[760,1276,887],{}," templates render their formatting; ",[760,1279,881],{},[760,1281,890],{}," render as plain text.",[964,1284,1285,1286,1288],{},"A Viber ",[760,1287,943],{}," is shown above the text.",[964,1290,1291,1292,1294],{},"Attachments appear as file chips (",[1001,1293,1047],{},", then one chip per selected document template).",[964,1296,1297],{},"Buttons appear under the bubble.",[791,1299,1301],{"id":1300},"drafting-with-ai","Drafting with AI",[753,1303,1304],{},"Above the body sits a row of AI actions, the same set the email and document editors offer:",[796,1306,1307,1317],{},[799,1308,1309],{},[802,1310,1311,1314],{},[805,1312,1313],{},"Action",[805,1315,1316],{},"What it does",[812,1318,1319,1340,1354],{},[802,1320,1321,1326],{},[817,1322,1323],{},[760,1324,1325],{},"Create with Requiply Assistant",[817,1327,1328,1329,1331,1332,1335,1336,1339],{},"Opens the ",[826,1330,641],{"href":642}," in ",[760,1333,1334],{},"Message designer"," mode, aware of the current format and of the variables available here. Drafts come back as a card with ",[760,1337,1338],{},"Apply to editor",", which fills in the name and body.",[802,1341,1342,1351],{},[817,1343,1344,1347,1348],{},[760,1345,1346],{},"Open prompt in ChatGPT"," \u002F ",[760,1349,1350],{},"Open prompt in Claude",[817,1352,1353],{},"Opens the external assistant with a prepared prompt.",[802,1355,1356,1361],{},[817,1357,1358],{},[760,1359,1360],{},"Copy AI prompt",[817,1362,1363],{},"Copies that prompt to the clipboard.",[753,1365,1366],{},"The assistant is told which format is selected, so it writes Markdown for Telegram, plain text under 1000 characters for Viber, and the shortest possible text for SMS.",[791,1368,1370],{"id":1369},"saving-cancelling-deleting","Saving, cancelling, deleting",[961,1372,1373,1383,1389],{},[964,1374,1375,1378,1379,1382],{},[760,1376,1377],{},"Save"," validates the name and stores the template. A toast confirms ",[861,1380,1381],{},"\"Template {name} was created\u002Fupdated\""," and you return to the list.",[964,1384,1385,1388],{},[760,1386,1387],{},"Cancel"," returns to the list without saving.",[964,1390,1391,1393],{},[760,1392,844],{}," (edit mode only) opens a confirmation dialog.",[850,1395,1397],{"id":1396},"deleting-a-template","Deleting a template",[753,1399,1400],{},"Requiply loads every workflow before allowing deletion:",[961,1402,1403,1417],{},[964,1404,1405,1406,1409,1410,1016,1413,1416],{},"If ",[760,1407,1408],{},"no workflow"," uses the template, the dialog asks ",[861,1411,1412],{},"\"Are you sure you want to delete the template {name}?\"",[760,1414,1415],{},"Yes"," removes it.",[964,1418,1405,1419,1422,1423,1426],{},[760,1420,1421],{},"any workflow"," uses it, the dialog switches to ",[861,1424,1425],{},"\"The template {name} is used by these workflows. Point them to another template before deleting:\""," and lists them. The confirm button stays disabled until you repoint or delete those workflows.",[791,1428,1430],{"id":1429},"common-scenarios","Common scenarios",[850,1432,1434],{"id":1433},"a-booking-reminder-for-every-channel","A booking reminder for every channel",[753,1436,1437,1438,1440,1441,1016,1443,1445],{},"Keep the format on ",[760,1439,881],{},", write two or three short lines with ",[1001,1442,1148],{},[1001,1444,1151],{},", and save. The template is now selectable on any channel.",[850,1447,1449],{"id":1448},"a-telegram-message-with-the-contract-attached","A Telegram message with the contract attached",[753,1451,1452,1453,1455,1456,1458,1459,1462],{},"Switch the format to ",[760,1454,887],{},", write the message in the editor, select your rental agreement under ",[760,1457,928],{},", and add a ",[760,1460,1461],{},"Sign"," button. The client gets the message and the rendered agreement as a PDF in the same chat.",[850,1464,1466],{"id":1465},"translating-an-existing-template","Translating an existing template",[753,1468,1469,1470,1472,1473,1476,1477,1479],{},"Open the template, click ",[760,1471,1325],{},", and use the ",[760,1474,1475],{},"Translate into Ukrainian"," starter. The assistant returns the full name and body with every token preserved; ",[760,1478,1338],{},", review, and save.",[791,1481,1483],{"id":1482},"tips-and-cautions","Tips and cautions",[1032,1485,1486,1489],{},[760,1487,1488],{},"Tip:"," Keep messenger copy short. Telegram cuts messages at 4096 characters and Viber at 1000 — Requiply truncates rather than failing, but a wall of text in a chat bubble is rarely read anyway.",[777,1491,1492,1495,1496,1498,1499,1501],{},[760,1493,1494],{},"Heads up:"," A ",[760,1497,887],{}," template can only be used on the Telegram channel, and a ",[760,1500,890],{}," template only on Viber channels. If a workflow's channel picker shows no templates, the format is the usual reason.",[777,1503,1504,1506],{},[760,1505,1494],{}," Buttons and attachments are silently dropped on channels that cannot carry them, so a template that relies on a button to convey the call to action should not be used as a fallback for SMS.",{"title":1256,"searchDepth":1508,"depth":1508,"links":1509},2,[1510,1511,1525,1528,1529,1530,1533,1538],{"id":793,"depth":1508,"text":794},{"id":848,"depth":1508,"text":604,"children":1512},[1513,1515,1516,1517,1519,1521,1523],{"id":852,"depth":1514,"text":853},3,{"id":871,"depth":1514,"text":872},{"id":952,"depth":1514,"text":953},{"id":1037,"depth":1514,"text":1518},"Attach invoice PDF (Telegram only)",{"id":1051,"depth":1514,"text":1520},"Attach documents (Telegram only)",{"id":1067,"depth":1514,"text":1522},"Link buttons (Telegram only)",{"id":1110,"depth":1514,"text":1524},"Image URL and Action button (Viber only)",{"id":1129,"depth":1508,"text":1130,"children":1526},[1527],{"id":1238,"depth":1514,"text":1239},{"id":1262,"depth":1508,"text":1263},{"id":1300,"depth":1508,"text":1301},{"id":1369,"depth":1508,"text":1370,"children":1531},[1532],{"id":1396,"depth":1514,"text":1397},{"id":1429,"depth":1508,"text":1430,"children":1534},[1535,1536,1537],{"id":1433,"depth":1514,"text":1434},{"id":1448,"depth":1514,"text":1449},{"id":1465,"depth":1514,"text":1466},{"id":1482,"depth":1508,"text":1483},"Write an SMS, Viber, or Telegram message: its text, merge variables, conditional blocks, and any attachments or buttons the channel supports.","md",null,{"gitbook":1543,"aliases":1547},{"source":1544,"icon":1545,"url":1546},"settings\u002Fbookings\u002Fmessage-templates\u002Fadd-or-edit.md","comment-dots","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates\u002Fadd-or-edit",[1548],"\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates\u002Fadd-or-edit",{"title":413,"icon":407},{"title":413,"description":1539},"WHTF7JsXsbRhZ-lJ_eR6H6ed-9zctTHf-E2tE3Kba00",[1553,1555],{"title":48,"path":408,"stem":409,"description":1554,"icon":407,"children":-1},"The short SMS, Viber, and Telegram messages Requiply sends customers, and how they differ from email templates.",{"title":48,"path":418,"stem":419,"description":1556,"icon":123,"children":-1},"Design the printable PDFs you generate from a rental, such as the rental agreement, contract, handover act, return act, or packing sheet.",1792585994611]