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Reference","\u002Fen\u002Fdevelopers\u002Fapi-reference","en\u002F03.developers\u002F03.api-reference","i-prime-server",{"title":744,"path":745,"stem":746,"icon":6},"Examples","\u002Fen\u002Fdevelopers\u002Fexamples","en\u002F03.developers\u002F04.examples",{"id":748,"title":447,"body":749,"description":1423,"extension":1424,"links":1425,"meta":1426,"navigation":1432,"path":448,"seo":1433,"stem":449,"__hash__":1434},"docs_en\u002Fen\u002F01.guides\u002F11.mobile-app\u002F04.conversations-and-comments.md",{"type":750,"value":751,"toc":1400},"minimark",[752,760,765,785,799,853,860,865,880,887,988,998,1002,1005,1022,1029,1093,1097,1100,1150,1159,1175,1191,1197,1200,1214,1230,1266,1272,1276,1279,1299,1303,1315,1319,1329,1333,1337,1343,1347,1355,1359,1365,1369,1375,1379,1386,1393],[753,754,755,759],"p",{},[756,757,758],"strong",{},"On the phone you answer clients in the conversations inbox and talk to your team in comments, with a long-press menu on every message like in a messenger."," Hold a message to copy it, reply to it, or edit and delete your own reply where the channel allows it.",[761,762,764],"h2",{"id":763},"the-conversations-inbox","The conversations inbox",[753,766,767,768,770,771,776,777,780,781,784],{},"The ",[756,769,244],{}," tab is the same inbox as on the web: Telegram, Instagram, OLX, the website widget and the booking page in one list. It is offered when the ",[772,773,775],"a",{"href":774},"\u002Fen\u002Fguides\u002Fsettings\u002Forganization\u002Ffeatures#enable-conversations-inbox","conversations inbox"," is on and your ",[772,778,779],{"href":481},"permission group"," allows conversations. Switch it on under ",[756,782,783],{},"More"," if it is not in your tab bar. The badge on the tab counts conversations waiting for an answer.",[786,787,788,793],"figure",{},[789,790],"img",{"src":791,"alt":792},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Finbox.png","Two iPhone screens. Left: the Conversations tab with All, Today and This week and chats from Mia Holloway on Instagram, website visitors, James Whitfield, Oliver Pemberton on Telegram, Sophie on OLX, Harry and Emma Crawford. Right: Oliver Pemberton's Telegram conversation, Unassigned: he asks about the Rode podcast kit, the AI assistant answers with availability and price, then passes the chat to the team; the composer Write a reply is at the bottom",[794,795,796],"figcaption",{},[753,797,798],{},"The inbox and a Telegram conversation where the AI answered first and handed the chat to the team.",[800,801,802,817,836,843],"ul",{},[803,804,805,808,809,812,813,816],"li",{},[756,806,807],{},"All",", ",[756,810,811],{},"Today"," and ",[756,814,815],{},"This week"," narrow the list. Pull down to refresh.",[803,818,819,820,823,824,827,828,831,832,835],{},"In a conversation, type in ",[756,821,822],{},"Write a reply"," and send. The attach button adds a ",[756,825,826],{},"File",", a ",[756,829,830],{},"Camera"," photo or a photo from the ",[756,833,834],{},"Gallery",".",[803,837,838,839],{},"While the AI assistant handles a conversation, the thread says ",[840,841,842],"em",{},"The AI assistant is answering. Your reply takes the conversation over.",[803,844,845,846,849,850,835],{},"If a teammate is already handling it, sending asks ",[756,847,848],{},"Another team member is replying"," with ",[756,851,852],{},"Send and take over",[753,854,855,856,812,858,835],{},"What each channel allows, and how the AI assistant hands conversations over, is in ",[772,857,250],{"href":251},[772,859,254],{"href":255},[861,862,864],"h3",{"id":863},"the-conversation-actions","The conversation actions",[786,866,867,872],{},[789,868],{"src":869,"alt":870,"width":871},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fconversation-actions.png","The actions menu of Oliver Pemberton's Telegram conversation on an iPhone: box 1 around Open client, Change client and Unlink client, then Return to AI, Close conversation and Cancel",320,[794,873,874],{},[753,875,876,879],{},[756,877,878],{},"1"," Open, change or unlink the client this conversation belongs to.",[753,881,882,883,886],{},"Tap ",[756,884,885],{},"⋯"," in the top right corner of a conversation:",[888,889,890,903],"table",{},[891,892,893],"thead",{},[894,895,896,900],"tr",{},[897,898,899],"th",{},"Action",[897,901,902],{},"What it does",[904,905,906,917,927,937,954,964,974],"tbody",{},[894,907,908,914],{},[909,910,911],"td",{},[756,912,913],{},"Open client",[909,915,916],{},"Opens the linked client's page.",[894,918,919,924],{},[909,920,921],{},[756,922,923],{},"Link client",[909,925,926],{},"Search your clients and pick the one this conversation belongs to.",[894,928,929,934],{},[909,930,931],{},[756,932,933],{},"Change client",[909,935,936],{},"Links a different client.",[894,938,939,944],{},[909,940,941],{},[756,942,943],{},"Unlink client",[909,945,946,947,950,951],{},"Asks ",[756,948,949],{},"Unlink the client?",": ",[840,952,953],{},"Booking updates will stop going to this chat.",[894,955,956,961],{},[909,957,958],{},[756,959,960],{},"Take over",[909,962,963],{},"Takes the conversation from the AI assistant or from nobody.",[894,965,966,971],{},[909,967,968],{},[756,969,970],{},"Return to AI",[909,972,973],{},"Hands the conversation back to the AI assistant.",[894,975,976,985],{},[909,977,978,981,982],{},[756,979,980],{},"Close conversation"," \u002F ",[756,983,984],{},"Reopen conversation",[909,986,987],{},"Closes a finished conversation, or opens it again.",[753,989,990,991,849,994,997],{},"When the client's phone or name matches one of your clients, a banner says ",[840,992,993],{},"This looks like {name}",[756,995,996],{},"Link",". Linking matters: booking updates for that client then go to this chat, and the client page lists the conversation.",[761,999,1001],{"id":1000},"the-long-press-menu","The long-press menu",[753,1003,1004],{},"Hold a message for a moment. The phone gives a short vibration, the message lifts above a blurred background, and a menu opens next to it.",[786,1006,1007,1011],{},[789,1008],{"src":1009,"alt":1010,"width":871},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fmessage-menu.png","A Telegram conversation on an iPhone with one of the team's replies held: the background is blurred and the reply Hi Oliver, it's Oliver from Stalford... is lifted. Below it a menu with box 1 around the header Today, 17:15 with the read ticks and box 2 around Copy, Edit and Delete",[794,1012,1013],{},[753,1014,1015,1017,1018,1021],{},[756,1016,878],{}," When the message was sent and whether it was read. ",[756,1019,1020],{},"2"," The actions this message allows.",[753,1023,1024,1025,1028],{},"The menu header shows the day and time the message was sent, ",[840,1026,1027],{},"edited"," if it was changed, and for your team's replies how far it got: sending, sent, delivered, read (blue ticks) or not delivered (red).",[888,1030,1031,1043],{},[891,1032,1033],{},[894,1034,1035,1037,1040],{},[897,1036,899],{},[897,1038,1039],{},"In conversations",[897,1041,1042],{},"In comments",[904,1044,1045,1058,1070,1082],{},[894,1046,1047,1052,1055],{},[909,1048,1049],{},[756,1050,1051],{},"Copy",[909,1053,1054],{},"Any message with text",[909,1056,1057],{},"Any comment with text",[894,1059,1060,1065,1067],{},[909,1061,1062],{},[756,1063,1064],{},"Reply",[909,1066],{},[909,1068,1069],{},"Other people's comments and your own",[894,1071,1072,1077,1080],{},[909,1073,1074],{},[756,1075,1076],{},"Edit",[909,1078,1079],{},"Your team's own replies, where the channel allows",[909,1081],{},[894,1083,1084,1089,1091],{},[909,1085,1086],{},[756,1087,1088],{},"Delete",[909,1090,1079],{},[909,1092],{},[861,1094,1096],{"id":1095},"editing-and-deleting-your-replies","Editing and deleting your replies",[753,1098,1099],{},"Whether a reply can be changed depends on the channel, because the change has to reach the client's app too:",[888,1101,1102,1113],{},[891,1103,1104],{},[894,1105,1106,1109,1111],{},[897,1107,1108],{},"Channel",[897,1110,1076],{},[897,1112,1088],{},[904,1114,1115,1130,1140],{},[894,1116,1117,1120,1123],{},[909,1118,1119],{},"Telegram",[909,1121,1122],{},"Text replies without files, at any time",[909,1124,1125,1126,1129],{},"Within ",[756,1127,1128],{},"48 hours"," of sending",[894,1131,1132,1135,1138],{},[909,1133,1134],{},"Website widget and booking page",[909,1136,1137],{},"At any time",[909,1139,1137],{},[894,1141,1142,1145,1148],{},[909,1143,1144],{},"Instagram, OLX",[909,1146,1147],{},"No",[909,1149,1147],{},[753,1151,1152,1153,1155,1156,1158],{},"A reply that was never delivered can be deleted at any time on channels that allow deleting. The menu only offers what is possible, so ",[756,1154,1076],{}," or ",[756,1157,1088],{}," is simply missing when the channel does not allow it.",[753,1160,1161,1163,1164,1167,1168,1171,1172,1174],{},[756,1162,1076],{}," puts the text back in the composer with an ",[756,1165,1166],{},"Editing"," banner, like in a messenger. Change it and tap the check to save, or ",[756,1169,1170],{},"Cancel editing",". The message then shows ",[840,1173,1027],{}," in the thread.",[753,1176,1177,1179,1180,950,1183,1186,1187,1190],{},[756,1178,1088],{}," asks ",[756,1181,1182],{},"Delete this message?",[840,1184,1185],{},"The client will no longer see it. The thread keeps a note that it was deleted."," The thread shows ",[840,1188,1189],{},"You deleted this message"," in its place.",[753,1192,1193,1194],{},"If the channel refuses the change, the app says ",[840,1195,1196],{},"The channel refused the change.",[761,1198,277],{"id":1199},"comments",[753,1201,1202,1203,1205,1206,1209,1210,1213],{},"Bookings, tasks and units have internal comments for the team. On the booking page, the ",[756,1204,277],{}," section shows the latest ones; ",[756,1207,1208],{},"See all"," opens the full thread. During a checklist, ",[756,1211,1212],{},"Unit comments"," opens the comments of one unit.",[786,1215,1216,1220],{},[789,1217],{"src":1218,"alt":1219},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fcomment-reply.png","Two iPhone screens of the comments of booking #25. Left: Emily Carter's comment @Oliver Grant can you check the second XLR cable before Monday? held, with the menu Thu, October 8, 11:40, Reply (box 1) and Copy. Right: after Reply, box 2 marks the banner Emily Carter with the quoted comment above the Type a message field; Oliver's earlier reply quoting the same comment is visible above",[794,1221,1222],{},[753,1223,1224,1226,1227,1229],{},[756,1225,878],{}," Hold a comment and tap Reply. ",[756,1228,1020],{}," The quoted comment above the composer; tap the cross to cancel.",[800,1231,1232,1247,1254],{},[803,1233,1234,1235,1238,1239,1242,1243,1246],{},"Write in ",[756,1236,1237],{},"Add a comment…"," and tap ",[756,1240,1241],{},"Send",". ",[756,1244,1245],{},"Attach"," adds files or photos.",[803,1248,1249,1250,1253],{},"Type ",[756,1251,1252],{},"@"," to mention a teammate; they get a push notification.",[803,1255,1256,1257,1155,1259,1261,1262,1265],{},"Hold a comment and choose ",[756,1258,1064],{},[756,1260,1051],{},". The reply banner has ",[756,1263,1264],{},"Cancel reply",". Tap the quote in a posted reply to jump to the original.",[753,1267,1268,1269,835],{},"How mentions and replies notify people is in ",[772,1270,277],{"href":1271},"\u002Fen\u002Fguides\u002Fconversations\u002Fcomments#who-gets-notified",[861,1273,1275],{"id":1274},"viewing-photos","Viewing photos",[753,1277,1278],{},"Tap a photo in a comment to open it full screen:",[800,1280,1281,1284,1287,1290,1293],{},[803,1282,1283],{},"Swipe left or right to move between the photos of the same comment.",[803,1285,1286],{},"Pinch or double-tap to zoom in.",[803,1288,1289],{},"Swipe up or down to close.",[803,1291,1292],{},"Tap once to hide or show the buttons.",[803,1294,1295,1298],{},[756,1296,1297],{},"Share"," opens the phone's share sheet, so you can save the photo or send it on.",[761,1300,1302],{"id":1301},"the-assistant-tab","The Assistant tab",[753,1304,767,1305,1308,1309,1311,1312,835],{},[756,1306,1307],{},"Assistant"," tab is Requiply Assistant on the phone: ask about bookings, debts, availability or how a feature works. Switch it on under ",[756,1310,783],{},". Screenshots in its answers open in the same photo viewer. See ",[772,1313,641],{"href":1314},"\u002Fen\u002Fai\u002Frequiply-assistant#in-the-mobile-app",[761,1316,1318],{"id":1317},"push-notifications","Push notifications",[753,1320,1321,1322,1325,1326,835],{},"New conversations, conversations handed to the team and new messages arrive as push notifications, if you switched them on under ",[756,1323,1324],{},"Account → Notifications"," on the web. Mentions and replies in comments always send a push. Tapping a push opens the conversation or the comment. See ",[772,1327,282],{"href":1328},"\u002Fen\u002Fguides\u002Fconversations\u002Fnotifications#conversation-push-notifications",[761,1330,1332],{"id":1331},"common-scenarios","Common scenarios",[861,1334,1336],{"id":1335},"fixing-a-typo-in-a-telegram-reply","Fixing a typo in a Telegram reply",[753,1338,1339,1340,1342],{},"Hold your reply, tap ",[756,1341,1076],{},", correct the text in the composer and tap the check. The client sees the corrected text in Telegram.",[861,1344,1346],{"id":1345},"a-message-went-to-the-wrong-client","A message went to the wrong client",[753,1348,1349,1350,1352,1353,835],{},"Hold it and tap ",[756,1351,1088],{}," within 48 hours on Telegram. The client no longer sees it; the thread keeps ",[840,1354,1189],{},[861,1356,1358],{"id":1357},"copying-an-address-from-a-clients-message","Copying an address from a client's message",[753,1360,1361,1362,1364],{},"Hold the message and tap ",[756,1363,1051],{},", then paste the address into the maps app.",[861,1366,1368],{"id":1367},"showing-a-teammate-the-damage-on-a-returned-item","Showing a teammate the damage on a returned item",[753,1370,1371,1372,1374],{},"Open the booking's comments, attach a photo with the camera, and type ",[756,1373,1252],{}," with your teammate's name. They get a push and open the photo full screen.",[761,1376,1378],{"id":1377},"tips-and-cautions","Tips and cautions",[1380,1381,1382,1385],"tip",{},[756,1383,1384],{},"Tip:"," Link the client as soon as a conversation starts. Booking updates then reach the client in the same chat.",[1387,1388,1389,1392],"note",{},[756,1390,1391],{},"Comments are internal."," Clients never see comments. To write to a client, use the conversation.",[1394,1395,1396,1399],"warning",{},[756,1397,1398],{},"Heads up:"," On Instagram and OLX a sent reply cannot be edited or deleted, from the phone or from the web. Read it before you send.",{"title":1401,"searchDepth":1402,"depth":1402,"links":1403},"",2,[1404,1408,1411,1414,1415,1416,1422],{"id":763,"depth":1402,"text":764,"children":1405},[1406],{"id":863,"depth":1407,"text":864},3,{"id":1000,"depth":1402,"text":1001,"children":1409},[1410],{"id":1095,"depth":1407,"text":1096},{"id":1199,"depth":1402,"text":277,"children":1412},[1413],{"id":1274,"depth":1407,"text":1275},{"id":1301,"depth":1402,"text":1302},{"id":1317,"depth":1402,"text":1318},{"id":1331,"depth":1402,"text":1332,"children":1417},[1418,1419,1420,1421],{"id":1335,"depth":1407,"text":1336},{"id":1345,"depth":1407,"text":1346},{"id":1357,"depth":1407,"text":1358},{"id":1367,"depth":1407,"text":1368},{"id":1377,"depth":1402,"text":1378},"Answering clients and teammates from the Requiply mobile app: the conversations inbox, the long-press menu on messages and comments (reply, copy, edit, delete), linking a client to a conversation, the photo viewer and the Assistant tab.","md",null,{"gitbook":1427,"aliases":1430},{"source":1428,"icon":1199,"url":1429},"mobile-app\u002Fconversations-and-comments.md","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fmobile-app\u002Fconversations-and-comments",[1431],"\u002Fknowledge\u002Fmobile-app\u002Fconversations-and-comments",{"title":447,"icon":245},{"title":447,"description":1423},"lnzmU_Qj50KcyjEb9Ub1SBhhMeAWDBfLb08pnj_ZPqQ",[1436,1438],{"title":442,"path":443,"stem":444,"description":1437,"icon":445,"children":-1},"How the Requiply mobile app keeps working on a weak signal, EDGE or a congested network during a power outage, and with no connection at all: the avatar badge, the Keep data on this phone switch, and what needs a connection.",{"title":48,"path":453,"stem":454,"description":1439,"icon":452,"children":-1},"The map of everything you can configure in Requiply: organization details, team access, integrations, pricing, booking rules, fields, and automations.",1792585985547]