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Eso significaba que cada flujo de trabajo llevaba su propia copia del texto, y las funciones propias de la mensajería (formato, adjuntos en PDF, botones con enlace) no tenían dónde vivir.",[752,792,793],{},"Ahora el texto está aquí y los flujos de trabajo solo apuntan a una plantilla:",[795,796,797,801,808],"ul",{},[798,799,800],"li",{},"Una plantilla se puede reutilizar en varios flujos de trabajo, y al editarla cambian todos los mensajes que la usan.",[798,802,803,804,807],{},"Cada plantilla declara su ",[756,805,806],{},"formato",", que decide qué puede contener el mensaje y qué canales pueden enviarlo.",[798,809,810,811,814,815,818,819,822],{},"Las plantillas de Telegram pueden llevar ",[756,812,813],{},"adjuntos en PDF"," (la factura de la reserva y ",[765,816,817],{"href":418},"plantillas de exportación"," generadas) y ",[756,820,821],{},"botones con enlace",", algo que un SMS no puede expresar.",[824,825,826,829],"note",{},[756,827,828],{},"Los flujos de trabajo existentes se migraron automáticamente."," Cada flujo de trabajo que antes llevaba su propio texto de SMS o Viber ahora apunta a una plantilla de texto plano creada a partir de ese texto y con el nombre del flujo de trabajo. Ningún envío se interrumpió, pero el texto ahora se edita aquí y no en el flujo de trabajo.",[784,831,833],{"id":832},"formatos","Formatos",[752,835,836],{},"Cada plantilla tiene exactamente un formato, que se elige en la parte superior del formulario. El formato decide tanto lo que puede contener el mensaje como qué canales de los flujos de trabajo pueden usarlo.",[838,839,840,856],"table",{},[841,842,843],"thead",{},[844,845,846,850,853],"tr",{},[847,848,849],"th",{},"Formato",[847,851,852],{},"Qué puede contener",[847,854,855],{},"Qué canales pueden enviarlo",[857,858,859,878,891],"tbody",{},[844,860,861,867,870],{},[862,863,864],"td",{},[756,865,866],{},"Text",[862,868,869],{},"Solo texto plano.",[862,871,872,873,877],{},"Todos los canales: SMS, Viber, ",[874,875,876],"em",{},"Viber, with SMS fallback"," (Viber con SMS de respaldo) y Telegram.",[844,879,880,885,888],{},[862,881,882],{},[756,883,884],{},"Telegram",[862,886,887],{},"Texto con formato (negrita, cursiva, subrayado, tachado, código, enlaces), adjuntos en PDF y hasta seis botones con enlace.",[862,889,890],{},"Solo Telegram.",[844,892,893,898,901],{},[862,894,895],{},[756,896,897],{},"Viber",[862,899,900],{},"Texto plano (hasta 1000 caracteres), una imagen opcional y un único botón de acción.",[862,902,903,904,775],{},"Viber y ",[874,905,876],{},[752,907,908],{},"El formulario muestra la misma regla como ayuda bajo el selector de formato:",[795,910,911,920,928],{},[798,912,913,915,916,919],{},[756,914,866],{},": ",[874,917,918],{},"\"Plain text that works on every channel: SMS, Viber and Telegram.\""," (texto plano que funciona en todos los canales).",[798,921,922,915,924,927],{},[756,923,884],{},[874,925,926],{},"\"Rich Telegram message with formatting, PDF attachments and link buttons. Only usable on the Telegram channel.\""," (mensaje de Telegram con formato, adjuntos en PDF y botones con enlace, solo para el canal de Telegram).",[798,929,930,915,932,935],{},[756,931,897],{},[874,933,934],{},"\"Viber message with an optional image and an action button. Also usable as the Viber part of 'Viber, with SMS fallback'.\""," (mensaje de Viber con una imagen opcional y un botón de acción, que también sirve como parte de Viber en el canal con SMS de respaldo).",[824,937,938,939,941],{},"Si tienes dudas, usa ",[756,940,866],{},". Es el único formato que aceptan todos los canales, así que una plantilla de texto sigue sirviendo si más adelante cambias un flujo de trabajo de SMS a Telegram.",[784,943,945],{"id":944},"qué-verás","Qué verás",[752,947,948],{},"Las plantillas de la organización actual se muestran como una cuadrícula de tarjetas; mientras cargan aparecen tres marcadores de posición.",[752,950,951],{},"Cada tarjeta muestra:",[795,953,954,961,976,983,989,996],{},[798,955,956,957,960],{},"El ",[756,958,959],{},"nombre"," de la plantilla.",[798,962,963,964,915,967,969,970,972,973,975],{},"Una ",[756,965,966],{},"etiqueta de formato",[874,968,866],{},", ",[874,971,884],{}," (con el logotipo de Telegram) o ",[874,974,897],{}," (con el logotipo de Viber).",[798,977,978,979,982],{},"Un distintivo ",[756,980,981],{},"Attachments"," (adjuntos) cuando la plantilla adjunta la factura o una plantilla de documento.",[798,984,978,985,988],{},[756,986,987],{},"Buttons"," (botones) cuando la plantilla define botones con enlace.",[798,990,991,992,995],{},"Una vista previa del ",[756,993,994],{},"mensaje",": el cuerpo en texto plano.",[798,997,998,999,1002,1003,775],{},"Un ",[756,1000,1001],{},"lápiz de edición"," que abre ",[765,1004,413],{"href":414},[752,1006,1007,1008,1011],{},"Después de las tarjetas hay un botón redondeado ",[756,1009,1010],{},"Add template"," (añadir plantilla).",[784,1013,1015],{"id":1014},"estado-vacío","Estado vacío",[752,1017,1018,1019,1022,1023,1026],{},"Requiply no incluye plantillas de mensaje integradas. Una organización nueva empieza sin ninguna, y la página muestra un marcador centrado con un icono de comentario, el título ",[756,1020,1021],{},"\"No message templates yet\""," (aún no hay plantillas de mensaje) y un botón ",[756,1024,1025],{},"Create a message template"," (crear una plantilla de mensaje).",[752,1028,1029,1030,1033,1034,1037],{},"Hasta que exista al menos una plantilla compatible, la acción de flujo de trabajo ",[756,1031,1032],{},"Send message to client (SMS \u002F Viber \u002F Telegram)"," (enviar mensaje al cliente) no se puede guardar: en lugar del selector de plantillas muestra una advertencia con un enlace ",[756,1035,1036],{},"Create a template"," (crear una plantilla).",[784,1039,1041],{"id":1040},"acciones-principales","Acciones principales",[1043,1044,1046],"h3",{"id":1045},"añadir-una-plantilla","Añadir una plantilla",[752,1048,1049,1051,1052,1054,1055,1058],{},[756,1050,1010],{}," (o el botón del estado vacío) abre ",[765,1053,413],{"href":414},". Después de guardar vuelves a la lista y un aviso confirma ",[874,1056,1057],{},"\"Template {name} was created\""," (se ha creado la plantilla).",[752,1060,1061,1062,1064],{},"Si llegas desde el enlace ",[756,1063,1036],{}," de un flujo de trabajo, al guardar vuelves a ese flujo de trabajo en lugar de a esta lista.",[1043,1066,1068],{"id":1067},"editar-una-plantilla","Editar una plantilla",[752,1070,1071,1072,1075,1076,775],{},"El lápiz de una tarjeta abre el mismo formulario en modo de edición, ya rellenado, con ",[756,1073,1074],{},"Save"," y ",[756,1077,1078],{},"Delete",[1043,1080,1082],{"id":1081},"eliminar-una-plantilla","Eliminar una plantilla",[752,1084,1085,1086,1089,1090,775],{},"La eliminación se hace en la página de edición. Requiply comprueba primero si algún flujo de trabajo usa la plantilla. Si alguno la usa, la eliminación se ",[756,1087,1088],{},"bloquea"," y el diálogo muestra los flujos de trabajo que la bloquean para que puedas apuntarlos antes a otra plantilla. Consulta ",[765,1091,413],{"href":1092},"\u002Fes\u002Fguides\u002Fautomations\u002Fmessage-templates\u002Fadd-or-edit#eliminar-una-plantilla",[784,1094,1096],{"id":1095},"cómo-se-conecta-esta-página-con-el-resto-de-requiply","Cómo se conecta esta página con el resto de Requiply",[838,1098,1099,1109],{},[841,1100,1101],{},[844,1102,1103,1106],{},[847,1104,1105],{},"Función",[847,1107,1108],{},"Cómo le afecta esta página",[857,1110,1111,1125,1136,1147,1160,1176],{},[844,1112,1113,1119],{},[862,1114,1115],{},[765,1116,1117],{"href":375},[756,1118,374],{},[862,1120,1121,1122,1124],{},"La acción ",[756,1123,1032],{}," elige aquí una plantilla. El selector solo muestra las plantillas compatibles con el canal elegido.",[844,1126,1127,1133],{},[862,1128,1129],{},[765,1130,1131],{"href":536},[756,1132,535],{},[862,1134,1135],{},"El envío se hace a través del proveedor conectado: TurboSMS, Kyivstar, Twilio o tu propio bot de Telegram. Sin un proveedor no hay con qué enviar.",[844,1137,1138,1144],{},[862,1139,1140],{},[765,1141,1142],{"href":418},[756,1143,417],{},[862,1145,1146],{},"Las plantillas de Telegram pueden adjuntar cualquier plantilla de exportación, generada en PDF para la reserva que dispara el envío.",[844,1148,1149,1154],{},[862,1150,1151],{},[756,1152,1153],{},"Facturas",[862,1155,1156,1157,775],{},"Las plantillas de Telegram pueden adjuntar la factura de la reserva en PDF, el mismo documento que genera el diálogo ",[756,1158,1159],{},"Export",[844,1161,1162,1169],{},[862,1163,1164],{},[765,1165,1166],{"href":221},[756,1167,1168],{},"Detalles del cliente",[862,1170,1171,1172,1175],{},"Cada envío queda registrado en la tarjeta ",[756,1173,1174],{},"Messaging"," (mensajería) del cliente, con el nombre de la plantilla y el resultado de la entrega.",[844,1177,1178,1185],{},[862,1179,1180],{},[765,1181,1182],{"href":641},[756,1183,1184],{},"Requiply Assistant",[862,1186,1187,1188,1191],{},"El editor de mensajes tiene un modo del asistente, ",[756,1189,1190],{},"Message designer"," (diseñador de mensajes), que redacta, mejora y traduce el texto de los mensajes.",[784,1193,1195],{"id":1194},"casos-habituales","Casos habituales",[1043,1197,1199],{"id":1198},"un-recordatorio-que-funciona-en-todos-los-canales","Un recordatorio que funciona en todos los canales",[752,1201,1202,1203,1205],{},"Crea una plantilla ",[756,1204,866],{}," con la fecha de la reserva y tu dirección, y apunta a ella un flujo de trabajo de tiempo relativo. Como el formato es texto, la misma plantilla funciona tanto si el flujo de trabajo envía por SMS como por Viber o Telegram.",[1043,1207,1209],{"id":1208},"una-confirmación-por-telegram-con-la-factura-adjunta","Una confirmación por Telegram con la factura adjunta",[752,1211,1202,1212,1214,1215,1218,1219,1223,1224,1227],{},[756,1213,884],{},", escribe la confirmación, activa ",[756,1216,1217],{},"Attach invoice PDF"," (adjuntar la factura en PDF) y añade un botón con enlace que apunte a ",[1220,1221,1222],"code",{},"{{paymentIntegrationLink}}",". Los clientes reciben el mensaje, la factura como archivo y un botón ",[756,1225,1226],{},"Pay"," (pagar) en una sola notificación de Telegram.",[1043,1229,1231],{"id":1230},"invitar-a-los-clientes-a-telegram","Invitar a los clientes a Telegram",[752,1233,1234,1235,1238,1239,1242,1243,775],{},"Añade ",[1220,1236,1237],{},"{{telegramConnectLink}}"," a una plantilla de email o de mensaje. Requiply genera el enlace personal al bot de ese cliente cuando se envía el mensaje; al abrirlo y pulsar ",[756,1240,1241],{},"Start",", el cliente queda conectado y los flujos de trabajo de Telegram pueden llegarle a partir de entonces. Consulta ",[765,1244,535],{"href":1245},"\u002Fes\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#conectar-a-los-clientes-con-tu-bot-de-telegram",[784,1247,1249],{"id":1248},"consejos-y-precauciones","Consejos y precauciones",[824,1251,1252,1255],{},[756,1253,1254],{},"Consejo:"," Cambiar el formato de una plantilla no borra lo que ya configuraste, pero los adjuntos y los botones solo se guardan en el formato que los admite. Elige primero el formato y después escribe el mensaje.",[777,1257,1258,1261],{},[756,1259,1260],{},"Atención:"," Al editar una plantilla cambian al instante todos los flujos de trabajo que la usan. No hay forma de sobrescribirla en un flujo de trabajo concreto ni historial de versiones.",{"title":1263,"searchDepth":1264,"depth":1264,"links":1265},"",2,[1266,1267,1268,1269,1270,1276,1277,1282],{"id":786,"depth":1264,"text":787},{"id":832,"depth":1264,"text":833},{"id":944,"depth":1264,"text":945},{"id":1014,"depth":1264,"text":1015},{"id":1040,"depth":1264,"text":1041,"children":1271},[1272,1274,1275],{"id":1045,"depth":1273,"text":1046},3,{"id":1067,"depth":1273,"text":1068},{"id":1081,"depth":1273,"text":1082},{"id":1095,"depth":1264,"text":1096},{"id":1194,"depth":1264,"text":1195,"children":1278},[1279,1280,1281],{"id":1198,"depth":1273,"text":1199},{"id":1208,"depth":1273,"text":1209},{"id":1230,"depth":1273,"text":1231},{"id":1248,"depth":1264,"text":1249},"Los mensajes cortos de SMS, Viber y Telegram que Requiply envía a los clientes, y en qué se diferencian de las plantillas de email.","md",null,{"gitbook":1287,"translation":1291,"aliases":1293},{"source":1288,"icon":1289,"url":1290},"settings\u002Fbookings\u002Fmessage-templates.md","comment","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates",{"source":1292},"01fdc61b45f9ecb3",[1294],"\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates",{"title":48,"icon":407},{"title":406,"description":1283},"FU6J8ptfDlqk-ISAyQ1E1mFlJbLqM17Gd1IvHqeh8hU",[1299,1301],{"title":402,"path":403,"stem":404,"description":1300,"icon":396,"children":-1},"Escribe una plantilla de email: asunto, cuerpo, variables como el nombre del cliente y el total, y si se adjuntan la factura, el código QR o documentos.",{"title":413,"path":414,"stem":415,"description":1302,"icon":407,"children":-1},"Escribe un mensaje de SMS, Viber o Telegram: su texto, las variables, los bloques condicionales y los adjuntos o botones que admite el canal.",1792586066128]