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Al guardar vuelves a la lista de ",[825,826,406],"a",{"href":408},", o al flujo de trabajo del que venías si llegaste con ",[759,829,773],{},".",[801,832,833,838],{},[816,834,835],{},[759,836,837],{},"Edit",[816,839,840,841,844],{},"Carga la plantilla guardada, muestra su nombre como título de la página y añade la acción ",[759,842,843],{},"Delete",". Si la plantilla no se puede cargar o pertenece a otra organización, aparece un aviso de error y vuelves a la lista.",[790,846,603],{"id":847},"campos",[849,850,852],"h3",{"id":851},"nombre","Nombre",[752,854,855,858,859,863,864,867],{},[759,856,857],{},"Obligatorio."," Hasta 120 caracteres. Es lo que muestran los selectores de los flujos de trabajo y el registro de mensajes del cliente, así que ponle un nombre según lo que hace el mensaje (",[860,861,862],"em",{},"Recordatorio de reserva",", ",[860,865,866],{},"Seguimiento de pago",") y no según el canal.",[849,869,871],{"id":870},"formato","Formato",[752,873,874,877,878,881,882,863,884,863,887,890],{},[759,875,876],{},"Obligatorio",", con ",[759,879,880],{},"Text"," por defecto. Un selector de tres opciones: ",[759,883,880],{},[759,885,886],{},"Telegram",[759,888,889],{},"Viber",". La ayuda bajo el selector explica qué admite el formato elegido, y el resto del formulario cambia con él:",[795,892,893,902],{},[798,894,895],{},[801,896,897,899],{},[804,898,871],{},[804,900,901],{},"Campos adicionales que aparecen",[811,903,904,913,931],{},[801,905,906,910],{},[816,907,908],{},[759,909,880],{},[816,911,912],{},"Ninguno: solo el cuerpo del mensaje.",[801,914,915,919],{},[816,916,917],{},[759,918,886],{},[816,920,921,922,863,925,863,928,830],{},"El interruptor Editor \u002F Markdown, ",[759,923,924],{},"Attach invoice PDF",[759,926,927],{},"Attach documents",[759,929,930],{},"Link buttons",[801,932,933,937],{},[816,934,935],{},[759,936,889],{},[816,938,939,940,863,943,830],{},"Contador de caracteres, ",[759,941,942],{},"Image URL",[759,944,945],{},"Action button",[752,947,948],{},"Los adjuntos y los botones solo se guardan en el formato que los admite: si cambias una plantilla de Telegram a Text antes de guardar, se pierden sus adjuntos y botones.",[849,950,952],{"id":951},"texto-del-mensaje","Texto del mensaje",[752,954,955,958],{},[759,956,957],{},"Obligatorio en la práctica",": un cuerpo vacío simplemente no se envía.",[960,961,962,969],"ul",{},[963,964,965,968],"li",{},[759,966,967],{},"Text y Viber",": un cuadro de texto plano de varias líneas. Viber muestra un contador de caracteres en directo frente al límite de 1000, que se pone en rojo cuando lo superas.",[963,970,971,973,974,977,978,1019,1022],{},[759,972,886],{},": dos formas de escribir el mismo mensaje, que se cambian con el interruptor ",[759,975,976],{},"Editor \u002F Markdown",":",[960,979,980,993],{},[963,981,982,985,986,863,989,992],{},[759,983,984],{},"Editor",": una barra de texto enriquecido con ",[759,987,988],{},"negrita",[860,990,991],{},"cursiva",", subrayado, tachado, enlace y bloque de código.",[963,994,995,998,999,863,1003,863,1006,863,1009,863,1012,1015,1016,830],{},[759,996,997],{},"Markdown",": un cuadro monoespaciado donde los símbolos de estilo se convierten al formato de Telegram: ",[1000,1001,1002],"code",{},"**bold**",[1000,1004,1005],{},"_italic_",[1000,1007,1008],{},"__underline__",[1000,1010,1011],{},"~~strikethrough~~",[1000,1013,1014],{},"`code`"," y ",[1000,1017,1018],{},"[link text](https:\u002F\u002F...)",[1020,1021],"br",{},"Al cambiar de uno a otro se convierte el cuerpo, así que puedes empezar en el editor y afinar en Markdown.",[752,1024,1025,1026,1029],{},"Encima del cuerpo hay un desplegable ",[759,1027,1028],{},"Insert variable"," (insertar variable) que añade el token elegido al final del mensaje.",[1031,1032,1033],"note",{},"Telegram solo admite un pequeño subconjunto de HTML. Todo lo que genera el editor y Telegram no puede mostrar (títulos, listas, imágenes, tablas) se elimina al guardar la plantilla y de nuevo antes de enviarla.",[849,1035,1037,1038],{"id":1036},"adjuntar-la-factura-en-pdf-solo-telegram","Adjuntar la factura en PDF ",[860,1039,1040],{},"(solo Telegram)",[752,1042,1043,1044,1047],{},"Un interruptor. Si está activado, Requiply genera la factura de la reserva que dispara el envío en el momento de enviar y la entrega como archivo PDF después del mensaje. La vista previa la muestra como una etiqueta ",[1000,1045,1046],{},"invoice.pdf"," dentro de la burbuja.",[849,1049,1051,1052],{"id":1050},"adjuntar-documentos-solo-telegram","Adjuntar documentos ",[860,1053,1040],{},[752,1055,1056,1057,1060],{},"Una selección múltiple con tus ",[825,1058,1059],{"href":418},"plantillas de exportación personalizadas",". Cada plantilla seleccionada se genera para la reserva que dispara el envío y se manda como su propio archivo PDF: un contrato de alquiler, un acta de entrega, una lista de preparación.",[776,1062,1063],{},"Los adjuntos se generan al enviar el mensaje, no al guardar la plantilla. Si un documento no se puede generar, Requiply envía igualmente el texto del mensaje y registra el fallo, en lugar de saltarse la notificación por completo.",[849,1065,1067,1068],{"id":1066},"botones-con-enlace-solo-telegram","Botones con enlace ",[860,1069,1040],{},[752,1071,1072,1073,1076,1077,1080],{},"Hasta ",[759,1074,1075],{},"seis"," botones, cada uno con un texto y una URL, que se añaden con el botón ",[759,1078,1079],{},"+"," y se eliminan con el icono de la papelera. Los botones aparecen bajo el mensaje en Telegram y abren el enlace al tocarlos.",[752,1082,1083,1084,1087,1088,1091,1092,1095,1096,1099,1100,1103,1104,830],{},"Se admiten variables en las dos partes, y eso es lo que los hace útiles: un botón ",[759,1085,1086],{},"Pay now"," (pagar ahora) que apunta a ",[1000,1089,1090],{},"{{paymentIntegrationLink}}",", o ",[759,1093,1094],{},"View booking"," (ver reserva) que apunta a ",[1000,1097,1098],{},"{{reservationLink}}",". Un botón con el texto o la URL vacíos se descarta al guardar, y al enviar solo se incluye un botón si su URL resuelta empieza por ",[1000,1101,1102],{},"http:\u002F\u002F"," o ",[1000,1105,1106],{},"https:\u002F\u002F",[849,1108,1110,1111],{"id":1109},"url-de-la-imagen-y-botón-de-acción-solo-viber","URL de la imagen y botón de acción ",[860,1112,1113],{},"(solo Viber)",[960,1115,1116,1121],{},[963,1117,1118,1120],{},[759,1119,942],{}," (URL de la imagen): una imagen pública opcional que se muestra encima del texto del mensaje.",[963,1122,1123,1125],{},[759,1124,945],{}," (botón de acción): un único texto con su enlace, que se muestra bajo el mensaje. Viber limita el texto a unos 25 caracteres latinos o 12 cirílicos. Se admiten variables en el enlace.",[790,1127,1129],{"id":1128},"variables","Variables",[752,1131,1132,1133,1136,1137,1141,1142,1145,1146,863,1149,863,1152,863,1155,1157],{},"Las plantillas de mensaje usan el ",[759,1134,1135],{},"mismo motor de variables"," que las ",[825,1138,1140],{"href":1139},"\u002Fes\u002Fguides\u002Fautomations\u002Femail-templates#variables-disponibles","plantillas de email"," y las ",[825,1143,1144],{"href":418},"plantillas de exportación",": tokens de reserva, cliente y organización como ",[1000,1147,1148],{},"{{clientName}}",[1000,1150,1151],{},"{{bookingStartDateTime}}",[1000,1153,1154],{},"{{bookingTotal}}",[1000,1156,1090],{},", además de cualquier campo personalizado definido en el nivel Client, Booking u Organization.",[752,1159,1160],{},"Algunas merecen una mención especial para la mensajería:",[795,1162,1163,1173],{},[798,1164,1165],{},[801,1166,1167,1170],{},[804,1168,1169],{},"Variable",[804,1171,1172],{},"Se sustituye por",[811,1174,1175,1189,1198,1219],{},[801,1176,1177,1182],{},[816,1178,1179],{},[1000,1180,1181],{},"{{telegramConnectLink}}",[816,1183,1184,1185,1188],{},"El enlace de invitación personal del cliente a tu bot de Telegram (",[1000,1186,1187],{},"https:\u002F\u002Ft.me\u002Fyourbot?start=…","). Solo se resuelve cuando la organización tiene una integración de Telegram activa; si no, no muestra nada.",[801,1190,1191,1195],{},[816,1192,1193],{},[1000,1194,1090],{},[816,1196,1197],{},"Un enlace de pago de la reserva, el destino habitual de un botón de Telegram o Viber.",[801,1199,1200,1205],{},[816,1201,1202],{},[1000,1203,1204],{},"{{bookingItems}}",[816,1206,1207,1208,1211,1212,1215,1216,830],{},"Una lista numerada de los artículos reservados, por ejemplo ",[860,1209,1210],{},"1. Rode Procaster × 2: 90,00 €",", con los nombres en negrita en Telegram. Cada ",[825,1213,1214],{"href":167},"pack"," reservado añade una línea sin número al final, por ejemplo ",[860,1217,1218],{},"Podcast duo kit: bundle discount 10%: -19,20 €",[801,1220,1221,1226],{},[816,1222,1223],{},[1000,1224,1225],{},"{{bookingBundleDiscount}}",[816,1227,1228,1229,1232,1233,830],{},"Lo que ahorran en total los packs reservados, por ejemplo ",[860,1230,1231],{},"19,20 €",". Vacío si no hay pack, así que funciona bien dentro de ",[1000,1234,1235],{},"{{#if bookingBundleDiscount}}…{{\u002Fif}}",[849,1237,1239],{"id":1238},"bloques-condicionales","Bloques condicionales",[752,1241,1242,1243,1246],{},"El cuerpo de los mensajes admite bloques ",[1000,1244,1245],{},"{{#if variable}}…{{\u002Fif}}",", igual que las plantillas de exportación. El bloque se mantiene cuando la variable tiene un valor no vacío y se elimina cuando no lo tiene, y los bloques se pueden anidar. Úsalo para todo lo que sea opcional:",[1248,1249,1254],"pre",{"className":1250,"code":1252,"language":1253},[1251],"language-text","{{#if paymentIntegrationLink}}Pay here: {{paymentIntegrationLink}}{{\u002Fif}}\n","text",[1000,1255,1252],{"__ignoreMap":1256},"",[752,1258,1259],{},"Los condicionales también se resuelven en la vista previa en directo, así que un bloque cuya variable no tiene valor de ejemplo también desaparece ahí.",[790,1261,1263],{"id":1262},"la-vista-previa","La vista previa",[752,1265,1266,1267,1270],{},"La tarjeta de la derecha muestra el mensaje como una burbuja de chat rellena con ",[759,1268,1269],{},"datos de ejemplo",": valores de reserva de ejemplo y el nombre, el email, el teléfono y la moneda de tu organización.",[960,1272,1273,1284,1290,1296],{},[963,1274,1275,1276,1278,1279,1015,1281,1283],{},"Las plantillas ",[759,1277,886],{}," muestran su formato; las ",[759,1280,880],{},[759,1282,889],{}," se muestran como texto plano.",[963,1285,1286,1287,1289],{},"La ",[759,1288,942],{}," de Viber se muestra encima del texto.",[963,1291,1292,1293,1295],{},"Los adjuntos aparecen como etiquetas de archivo (",[1000,1294,1046],{}," y después una etiqueta por cada plantilla de documento seleccionada).",[963,1297,1298],{},"Los botones aparecen bajo la burbuja.",[790,1300,1302],{"id":1301},"redactar-con-ia","Redactar con IA",[752,1304,1305],{},"Encima del cuerpo hay una fila de acciones de IA, las mismas que ofrecen los editores de emails y de documentos:",[795,1307,1308,1318],{},[798,1309,1310],{},[801,1311,1312,1315],{},[804,1313,1314],{},"Acción",[804,1316,1317],{},"Qué hace",[811,1319,1320,1342,1356],{},[801,1321,1322,1327],{},[816,1323,1324],{},[759,1325,1326],{},"Create with Requiply Assistant",[816,1328,1329,1330,1333,1334,1337,1338,1341],{},"Abre el ",[825,1331,1332],{"href":641},"Requiply Assistant"," en el modo ",[759,1335,1336],{},"Message designer"," (diseñador de mensajes), que conoce el formato actual y las variables disponibles aquí. Los borradores llegan como una tarjeta con ",[759,1339,1340],{},"Apply to editor"," (aplicar al editor), que rellena el nombre y el cuerpo.",[801,1343,1344,1353],{},[816,1345,1346,1349,1350],{},[759,1347,1348],{},"Open prompt in ChatGPT"," \u002F ",[759,1351,1352],{},"Open prompt in Claude",[816,1354,1355],{},"Abre el asistente externo con una instrucción ya preparada.",[801,1357,1358,1363],{},[816,1359,1360],{},[759,1361,1362],{},"Copy AI prompt",[816,1364,1365],{},"Copia esa instrucción al portapapeles.",[752,1367,1368],{},"El asistente sabe qué formato está seleccionado, así que escribe en Markdown para Telegram, texto plano de menos de 1000 caracteres para Viber y el texto más corto posible para SMS.",[790,1370,1372],{"id":1371},"guardar-cancelar-y-eliminar","Guardar, cancelar y eliminar",[960,1374,1375,1385,1391],{},[963,1376,1377,1380,1381,1384],{},[759,1378,1379],{},"Save"," valida el nombre y guarda la plantilla. Un aviso confirma ",[860,1382,1383],{},"\"Template {name} was created\u002Fupdated\""," (se ha creado o actualizado la plantilla) y vuelves a la lista.",[963,1386,1387,1390],{},[759,1388,1389],{},"Cancel"," vuelve a la lista sin guardar.",[963,1392,1393,1395],{},[759,1394,843],{}," (solo en modo de edición) abre un diálogo de confirmación.",[849,1397,1399],{"id":1398},"eliminar-una-plantilla","Eliminar una plantilla",[752,1401,1402],{},"Requiply carga todos los flujos de trabajo antes de permitir la eliminación:",[960,1404,1405,1420],{},[963,1406,1407,1408,1411,1412,1415,1416,1419],{},"Si ",[759,1409,1410],{},"ningún flujo de trabajo"," usa la plantilla, el diálogo pregunta ",[860,1413,1414],{},"\"Are you sure you want to delete the template {name}?\""," (¿seguro que quieres eliminar la plantilla?) y ",[759,1417,1418],{},"Yes"," la elimina.",[963,1421,1407,1422,1425,1426,1429],{},[759,1423,1424],{},"algún flujo de trabajo"," la usa, el diálogo cambia a ",[860,1427,1428],{},"\"The template {name} is used by these workflows. Point them to another template before deleting:\""," (la plantilla la usan estos flujos de trabajo; apúntalos a otra plantilla antes de eliminarla) y los muestra. El botón de confirmación sigue desactivado hasta que apuntes esos flujos de trabajo a otra plantilla o los elimines.",[790,1431,1433],{"id":1432},"casos-habituales","Casos habituales",[849,1435,1437],{"id":1436},"un-recordatorio-de-reserva-para-todos-los-canales","Un recordatorio de reserva para todos los canales",[752,1439,1440,1441,1443,1444,1015,1446,1448],{},"Deja el formato en ",[759,1442,880],{},", escribe dos o tres líneas cortas con ",[1000,1445,1148],{},[1000,1447,1151],{},", y guarda. La plantilla ya se puede elegir en cualquier canal.",[849,1450,1452],{"id":1451},"un-mensaje-de-telegram-con-el-contrato-adjunto","Un mensaje de Telegram con el contrato adjunto",[752,1454,1455,1456,1458,1459,1461,1462,1465],{},"Cambia el formato a ",[759,1457,886],{},", escribe el mensaje en el editor, elige tu contrato de alquiler en ",[759,1460,927],{}," (adjuntar documentos) y añade un botón ",[759,1463,1464],{},"Sign"," (firmar). El cliente recibe el mensaje y el contrato generado en PDF en el mismo chat.",[849,1467,1469],{"id":1468},"traducir-una-plantilla-existente","Traducir una plantilla existente",[752,1471,1472,1473,1475,1476,1479,1480,1482],{},"Abre la plantilla, pulsa ",[759,1474,1326],{}," y usa la sugerencia inicial ",[759,1477,1478],{},"Translate into Ukrainian"," (traducir al ucraniano). El asistente devuelve el nombre y el cuerpo completos con todos los tokens intactos; pulsa ",[759,1481,1340],{},", revisa y guarda.",[790,1484,1486],{"id":1485},"consejos-y-precauciones","Consejos y precauciones",[1031,1488,1489,1492],{},[759,1490,1491],{},"Consejo:"," Escribe mensajes cortos. Telegram corta los mensajes a los 4096 caracteres y Viber a los 1000. Requiply los recorta en lugar de fallar, pero un muro de texto en una burbuja de chat casi nunca se lee.",[776,1494,1495,1498,1499,1501,1502,1504],{},[759,1496,1497],{},"Atención:"," Una plantilla ",[759,1500,886],{}," solo se puede usar en el canal de Telegram, y una plantilla ",[759,1503,889],{}," solo en los canales de Viber. Si el selector de canal de un flujo de trabajo no muestra ninguna plantilla, el formato suele ser la causa.",[776,1506,1507,1509],{},[759,1508,1497],{}," Los botones y los adjuntos se descartan sin aviso en los canales que no pueden llevarlos, así que una plantilla que depende de un botón para la llamada a la acción no debe usarse como respaldo para SMS.",{"title":1256,"searchDepth":1511,"depth":1511,"links":1512},2,[1513,1514,1528,1531,1532,1533,1536,1541],{"id":792,"depth":1511,"text":793},{"id":847,"depth":1511,"text":603,"children":1515},[1516,1518,1519,1520,1522,1524,1526],{"id":851,"depth":1517,"text":852},3,{"id":870,"depth":1517,"text":871},{"id":951,"depth":1517,"text":952},{"id":1036,"depth":1517,"text":1521},"Adjuntar la factura en PDF (solo Telegram)",{"id":1050,"depth":1517,"text":1523},"Adjuntar documentos (solo Telegram)",{"id":1066,"depth":1517,"text":1525},"Botones con enlace (solo Telegram)",{"id":1109,"depth":1517,"text":1527},"URL de la imagen y botón de acción (solo Viber)",{"id":1128,"depth":1511,"text":1129,"children":1529},[1530],{"id":1238,"depth":1517,"text":1239},{"id":1262,"depth":1511,"text":1263},{"id":1301,"depth":1511,"text":1302},{"id":1371,"depth":1511,"text":1372,"children":1534},[1535],{"id":1398,"depth":1517,"text":1399},{"id":1432,"depth":1511,"text":1433,"children":1537},[1538,1539,1540],{"id":1436,"depth":1517,"text":1437},{"id":1451,"depth":1517,"text":1452},{"id":1468,"depth":1517,"text":1469},{"id":1485,"depth":1511,"text":1486},"Escribe un mensaje de SMS, Viber o Telegram: su texto, las variables, los bloques condicionales y los adjuntos o botones que admite el canal.","md",null,{"gitbook":1546,"translation":1550,"aliases":1552},{"source":1547,"icon":1548,"url":1549},"settings\u002Fbookings\u002Fmessage-templates\u002Fadd-or-edit.md","comment-dots","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates\u002Fadd-or-edit",{"source":1551},"5f9810fb5c7e36c0",[1553],"\u002Fknowledge\u002Fsettings\u002Fbooking-settings\u002Fmessage-templates\u002Fadd-or-edit",{"title":413,"icon":407},{"title":413,"description":1542},"QtyOWqpHqwTE9uIWc4lVY2_9bhZazLkv1BwnB7mMSos",[1558,1560],{"title":48,"path":408,"stem":409,"description":1559,"icon":407,"children":-1},"Los mensajes cortos de SMS, Viber y Telegram que Requiply envía a los clientes, y en qué se diferencian de las plantillas de email.",{"title":48,"path":418,"stem":419,"description":1561,"icon":123,"children":-1},"Diseña los PDF imprimibles que generas a partir de un alquiler, como el contrato de alquiler, el contrato, el acta de entrega, el acta de devolución o la hoja de preparación.",1792586066179]