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En cuanto conectas un proveedor de telefonía en ",[761,762,535],"a",{"href":536},", cada llamada que pasa por él aparece aquí: vinculada a un cliente por su número de teléfono, con el empleado que la atendió, el resultado, la duración de la conversación, la grabación y un botón para devolver la llamada al momento.",[752,765,766,767,770],{},"Por ahora, Binotel es el único proveedor de telefonía compatible. La página está pensada para añadir otros proveedores más adelante, y por eso cada fila tiene una columna ",[756,768,769],{},"Provider"," (proveedor).",[772,773,774,775,778,779,782],"note",{},"Esta página trata de las ",[756,776,777],{},"llamadas telefónicas entrantes y salientes",". Si lo que quieres es que los clientes reserven online en lugar de llamarte, eso es el ",[761,780,781],{"href":331},"portal de clientes",".",[752,784,785],{},"La página está en dos sitios:",[787,788,789,808],"ul",{},[790,791,792,795,796,799,800,782],"li",{},[756,793,794],{},"Web:"," ",[756,797,798],{},"Clients → Calls"," en el menú principal, en ",[761,801,805],{"href":802,"rel":803},"https:\u002F\u002Fapp.requiply.com\u002Fclients\u002Fcalls",[804],"nofollow",[806,807,802],"code",{},[790,809,810,795,813,816],{},[756,811,812],{},"App móvil:",[756,814,815],{},"More → Calls"," (más, llamadas), o como pestaña propia en la barra de pestañas inferior.",[772,818,819,822,823,828,829,834],{},[756,820,821],{},"¿Configuras Binotel por primera vez?"," Sigue el tutorial paso a paso, desde el registro en Binotel hasta ver la primera llamada en Requiply: ",[761,824,827],{"href":825,"rel":826},"https:\u002F\u002Frequiply.com\u002Fblog\u002Fbinotel-integration",[804],"Integración de Binotel en Requiply"," (",[761,830,833],{"href":831,"rel":832},"https:\u002F\u002Frequiply.com\u002Fuk\u002Fblog\u002Fbinotel-integration",[804],"versión en ucraniano","). Esta página describe con más detalle la propia página de llamadas.",[836,837,838,843],"figure",{},[839,840],"img",{"src":841,"alt":842},"\u002Fassets\u002Fclients\u002Fcalls\u002Fcalls-page.png","La página Calls de la web, en Clients en el menú: la hora Updated, los filtros All, Missed, Incoming y Outgoing, el interruptor Unknown numbers, el periodo Last 30 days, la búsqueda por número, un icono de actualizar y una llamada entrante atendida de Binotel con su empleado, la duración, un enlace a Binotel y un botón de reproducir",[844,845,846],"figcaption",{},[752,847,754,848,850],{},[756,849,758],{}," de la web. El nombre y el número del cliente están ocultos en esta captura.",[852,853,855],"h2",{"id":854},"por-qué-importa-la-página-de-llamadas","Por qué importa la página de llamadas",[752,857,858],{},"Las empresas de alquiler reciben por teléfono la mayoría de sus pedidos y preguntas, pero la centralita y el CRM suelen ir por separado. Una llamada perdida de un cliente que quería ampliar una reserva se queda en la centralita, y nadie se entera en el software de alquiler.",[752,860,861],{},"Con Binotel conectado, Requiply pone esas llamadas junto a las fichas de los clientes:",[787,863,864,874,888,894],{},[790,865,866,869,870,873],{},[756,867,868],{},"Las llamadas perdidas no se pierden."," El menú muestra cuántas llamadas perdidas quedan por devolver, y ",[756,871,872],{},"Call back"," (devolver la llamada) marca el número desde tu propia línea.",[790,875,876,879,880,883,884,887],{},[756,877,878],{},"Los nuevos contactos se convierten en clientes."," Una llamada de un número que no está en Requiply se marca como ",[756,881,882],{},"Unknown number"," (número desconocido) y tiene un botón ",[756,885,886],{},"Create client"," (crear cliente) con el número ya rellenado.",[790,889,890,893],{},[756,891,892],{},"Las conversaciones se pueden comprobar."," Las grabaciones se reproducen en la propia lista, así que un precio o una fecha de devolución en disputa se verifican en segundos.",[790,895,896,899],{},[756,897,898],{},"El mismo registro está en el móvil."," El personal del mostrador o de reparto ve las mismas llamadas en la app móvil.",[852,901,903],{"id":902},"antes-de-empezar","Antes de empezar",[905,906,907,920],"table",{},[908,909,910],"thead",{},[911,912,913,917],"tr",{},[914,915,916],"th",{},"Requisito",[914,918,919],{},"Por qué importa",[921,922,923,936,954,969,988],"tbody",{},[911,924,925,933],{},[926,927,928,929,932],"td",{},"Una prueba activa o un plan ",[756,930,931],{},"Core"," de pago o superior",[926,934,935],{},"La integración de Binotel forma parte del plan Core y superiores.",[911,937,938,948],{},[926,939,940,943,944],{},[756,941,942],{},"Binotel conectado"," en ",[761,945,947],{"href":946},"\u002Fes\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#binotel","Settings → Integrations → Communications",[926,949,950,951,953],{},"La entrada ",[756,952,758],{}," del menú, la pestaña del móvil y el contenido de la página solo aparecen mientras hay un proveedor de telefonía activo.",[911,955,956,966],{},[926,957,958,961,962,965],{},[756,959,960],{},"Allow client management"," (permitir la gestión de clientes) en el ",[761,963,964],{"href":481},"grupo de permisos"," del miembro",[926,967,968],{},"La página de llamadas forma parte de la gestión de clientes. Sin este permiso, la entrada del menú y la pestaña del móvil están ocultas.",[911,970,971,978],{},[926,972,973,974,977],{},"Un empleado de Binotel con ",[756,975,976],{},"el mismo email"," que la cuenta de Requiply del miembro",[926,979,980,981,983,984,987],{},"Solo hace falta para ",[756,982,872],{}," y ",[756,985,986],{},"Call"," (llamar). Requiply encuentra la línea de Binotel del miembro comparando los emails. Ver las llamadas y escuchar las grabaciones funciona sin esto.",[911,989,990,993],{},[926,991,992],{},"Números de teléfono en las fichas de los clientes",[926,994,995],{},"Las llamadas se vinculan a los clientes por el número de teléfono. A un cliente sin teléfono nunca se le vinculan llamadas.",[752,997,998,999,1003,1004,1007,1008,782],{},"Cuando no hay ningún proveedor de telefonía conectado, la página muestra ",[1000,1001,1002],"em",{},"Connect a telephony provider to see calls here"," (conecta un proveedor de telefonía para ver aquí las llamadas) con un botón ",[756,1005,1006],{},"Open integrations"," (abrir integraciones) que lleva a ",[761,1009,535],{"href":536},[1011,1012,1014],"h3",{"id":1013},"cuando-la-integración-se-ha-desactivado","Cuando la integración se ha desactivado",[752,1016,1017,1018,1021,1022,1025,1026,1028,1029,1031,1032,1035],{},"Si Binotel rechaza la propia cuenta de tu empresa (por ejemplo, porque Binotel indica que la empresa está desactivada), Requiply desactiva la integración y deja de cargar llamadas. La página muestra entonces un icono de prohibido, el título ",[1000,1019,1020],{},"Telephony integration turned off"," (integración de telefonía desactivada) y el texto ",[1000,1023,1024],{},"The provider rejected the account: {reason}. Calls are no longer loading. Once the account is active again, save the integration to reconnect it."," (el proveedor ha rechazado la cuenta, las llamadas ya no se cargan y, cuando la cuenta vuelva a estar activa, guarda la integración para reconectarla). ",[756,1027,1006],{}," lleva a ",[761,1030,535],{"href":946},", donde un administrador abre la tarjeta de Binotel y pulsa ",[756,1033,1034],{},"Save"," cuando Binotel haya reactivado la cuenta.",[752,1037,1038,1039,1042],{},"En la app móvil, la misma situación se muestra como ",[1000,1040,1041],{},"Binotel was turned off: {reason}. Reconnect it in Settings in the web app."," (Binotel se ha desactivado, vuelve a conectarlo en la configuración de la app web).",[852,1044,1046],{"id":1045},"cómo-llegan-las-llamadas-a-requiply","Cómo llegan las llamadas a Requiply",[752,1048,1049],{},"Requiply guarda su propia copia del registro de llamadas y la actualiza desde Binotel, así que la página se abre rápido y sigue funcionando un rato aunque Binotel vaya lento.",[787,1051,1052,1061,1071,1077],{},[790,1053,1054,1057,1058,782],{},[756,1055,1056],{},"La primera vez."," La primera vez que alguien de la organización abre el registro de llamadas, Requiply carga desde Binotel las llamadas de los últimos ",[756,1059,1060],{},"30 días",[790,1062,1063,1066,1067,1070],{},[756,1064,1065],{},"Cada vez después."," Al abrir la página en la web o en la app móvil se traen las llamadas nuevas, como máximo ",[756,1068,1069],{},"una vez por minuto",". Si varias personas abren el registro a la vez, comparten una misma descarga.",[790,1072,1073,1076],{},[756,1074,1075],{},"Icono de actualizar."," Trae las llamadas nuevas al momento, sin esperar el minuto.",[790,1078,1079,1082],{},[756,1080,1081],{},"Llamadas tardías."," Cada descarga vuelve a leer las dos últimas horas, así que una llamada que seguía en curso durante la descarga anterior se recoge en cuanto termina.",[752,1084,1085,1086,1089,1090,1093],{},"La cabecera muestra cuándo se actualizó la lista por última vez, por ejemplo ",[1000,1087,1088],{},"Updated 11.09.2026, 21:53",". Si no se puede contactar con Binotel, la lista guardada sigue visible con el aviso ",[1000,1091,1092],{},"Could not refresh from the provider, the list may be out of date"," (no se ha podido actualizar desde el proveedor, puede que la lista no esté al día) y el error del proveedor.",[1011,1095,1097],{"id":1096},"cómo-se-vincula-una-llamada-a-un-cliente","Cómo se vincula una llamada a un cliente",[752,1099,1100,1101,1104,1105,983,1108,1111],{},"Cada llamada se vincula a un cliente por el número de teléfono de quien llama. Requiply compara todos los formatos de teléfono de tus clientes, así que ",[806,1102,1103],{},"+380979112868",", ",[806,1106,1107],{},"380979112868",[806,1109,1110],{},"0979112868"," corresponden al mismo cliente.",[752,1113,1114,1115,1117],{},"Una llamada sin cliente coincidente se marca como ",[756,1116,882],{},". Las llamadas desconocidas se vuelven a comprobar después de cada descarga y justo después de crear un cliente, así que, en cuanto existe un cliente con ese número, sus llamadas anteriores se vinculan a él automáticamente.",[852,1119,1121],{"id":1120},"qué-verás-en-la-web","Qué verás en la web",[1011,1123,1125],{"id":1124},"filtros","Filtros",[905,1127,1128,1138],{},[908,1129,1130],{},[911,1131,1132,1135],{},[914,1133,1134],{},"Filtro",[914,1136,1137],{},"Qué hace",[921,1139,1140,1162,1172,1198,1209],{},[911,1141,1142,1156],{},[926,1143,1144,1104,1147,1104,1150,1104,1153],{},[756,1145,1146],{},"All",[756,1148,1149],{},"Missed",[756,1151,1152],{},"Incoming",[756,1154,1155],{},"Outgoing",[926,1157,1158,1159,1161],{},"Muestra las llamadas de un tipo: todas, perdidas, entrantes o salientes. ",[756,1160,1149],{}," son las llamadas entrantes que nadie atendió.",[911,1163,1164,1169],{},[926,1165,1166],{},[756,1167,1168],{},"Unknown numbers",[926,1170,1171],{},"Muestra solo las llamadas de números que no pertenecen a ningún cliente.",[911,1173,1174,1180],{},[926,1175,1176,1179],{},[756,1177,1178],{},"Period"," (periodo)",[926,1181,1182,1185,1186,1189,1190,1193,1194,1197],{},[756,1183,1184],{},"Today"," (hoy), ",[756,1187,1188],{},"Last 7 days"," (últimos 7 días), ",[756,1191,1192],{},"Last 30 days"," (últimos 30 días, por defecto) o ",[756,1195,1196],{},"All time"," (todo).",[911,1199,1200,1206],{},[926,1201,1202,1205],{},[756,1203,1204],{},"Search by number"," (buscar por número)",[926,1207,1208],{},"Encuentra las llamadas de un número concreto. Solo se comparan los dígitos, así que sirve cualquier formato.",[911,1210,1211,1214],{},[926,1212,1213],{},"Icono de actualizar",[926,1215,1216],{},"Trae al momento las últimas llamadas de Binotel.",[1011,1218,1220],{"id":1219},"columnas","Columnas",[752,1222,1223],{},"Las llamadas se ordenan de la más reciente a la más antigua, 25 por página.",[905,1225,1226,1236],{},[908,1227,1228],{},[911,1229,1230,1233],{},[914,1231,1232],{},"Columna",[914,1234,1235],{},"Qué muestra",[921,1237,1238,1249,1265,1285,1310,1329,1340,1351],{},[911,1239,1240,1246],{},[926,1241,1242,1245],{},[756,1243,1244],{},"Date"," (fecha)",[926,1247,1248],{},"Cuándo empezó la llamada.",[911,1250,1251,1257],{},[926,1252,1253,1256],{},[756,1254,1255],{},"Direction"," (dirección)",[926,1258,1259,1261,1262,1264],{},[756,1260,1152],{}," o ",[756,1263,1155],{},", con una flecha de color: verde si se atendió, roja si se perdió.",[911,1266,1267,1273],{},[926,1268,1269,1272],{},[756,1270,1271],{},"Client"," (cliente)",[926,1274,1275,1276,1279,1280,1282,1283,782],{},"El nombre del cliente vinculado, que abre su página de ",[761,1277,1278],{"href":221},"detalles del cliente",". Las llamadas sin vincular muestran la etiqueta ",[756,1281,882],{}," y un botón ",[756,1284,886],{},[911,1286,1287,1293],{},[926,1288,1289,1292],{},[756,1290,1291],{},"Number"," (número)",[926,1294,1295,1296,1299,1300,1104,1303,1261,1306,1309],{},"El número de teléfono externo, seguido de acciones rápidas: ",[756,1297,1298],{},"Copy phone"," (copiar el teléfono) y ",[756,1301,1302],{},"Chat in Viber",[756,1304,1305],{},"WhatsApp",[756,1307,1308],{},"Telegram"," con ese número.",[911,1311,1312,1318],{},[926,1313,1314,1317],{},[756,1315,1316],{},"Employee"," (empleado)",[926,1319,1320,1321,1324,1325,1328],{},"Quién atendió la llamada y su extensión, por ejemplo ",[1000,1322,1323],{},"Andrian (901)",". En las llamadas no atendidas, cuánto esperó quien llamaba, por ejemplo ",[1000,1326,1327],{},"waited 12 s"," (esperó 12 s).",[911,1330,1331,1337],{},[926,1332,1333,1336],{},[756,1334,1335],{},"Status"," (estado)",[926,1338,1339],{},"El resultado de la llamada, consulta la tabla de abajo.",[911,1341,1342,1348],{},[926,1343,1344,1347],{},[756,1345,1346],{},"Duration"," (duración)",[926,1349,1350],{},"Cuánto duró la conversación.",[911,1352,1353,1357],{},[926,1354,1355],{},[756,1356,769],{},[926,1358,1359],{},"El logotipo del proveedor de telefonía, por ahora Binotel.",[752,1361,1362],{},"Al final de cada fila:",[787,1364,1365,1376,1386],{},[790,1366,1367,1368,1371,1372,1375],{},"El ",[756,1369,1370],{},"icono de enlace"," abre todas las llamadas con ese número en tu área de cliente de Binotel (",[806,1373,1374],{},"my.binotel.ua",").",[790,1377,1378,1381,1382,1385],{},[756,1379,1380],{},"Play"," (reproducir) abre la grabación justo debajo de la fila. El reproductor muestra una forma de onda en la que puedes pulsar o arrastrar para saltar a cualquier momento, la posición actual y la duración total, un botón de velocidad de reproducción y un botón de descarga. El botón de reproducir se convierte en una ",[756,1383,1384],{},"X"," que cierra el reproductor. Las llamadas sin grabación en Binotel no tienen botón de reproducir.",[790,1387,1388,1390,1391,782],{},[756,1389,872],{}," aparece en las llamadas perdidas cuando tienes una línea de Binotel. Consulta ",[761,1392,1394],{"href":1393},"#llamar-desde-requiply","Llamar desde Requiply",[1011,1396,1398],{"id":1397},"estados-de-las-llamadas","Estados de las llamadas",[905,1400,1401,1411],{},[908,1402,1403],{},[911,1404,1405,1408],{},[914,1406,1407],{},"Estado",[914,1409,1410],{},"Significado",[921,1412,1413,1424,1435,1445],{},[911,1414,1415,1421],{},[926,1416,1417,1420],{},[756,1418,1419],{},"Answered"," (atendida)",[926,1422,1423],{},"La conversación tuvo lugar.",[911,1425,1426,1432],{},[926,1427,1428,1431],{},[756,1429,1430],{},"Transferred"," (transferida)",[926,1433,1434],{},"La llamada se atendió y se pasó a otro empleado.",[911,1436,1437,1442],{},[926,1438,1439,1441],{},[756,1440,1149],{}," (perdida)",[926,1443,1444],{},"Una llamada entrante que nadie atendió.",[911,1446,1447,1459],{},[926,1448,1449,1104,1452,1104,1455,1458],{},[756,1450,1451],{},"Busy",[756,1453,1454],{},"No answer",[756,1456,1457],{},"Cancelled"," (ocupado, sin respuesta, cancelada)",[926,1460,1461],{},"Una llamada saliente que no llegó a conectar.",[852,1463,1465],{"id":1464},"el-contador-de-llamadas-perdidas","El contador de llamadas perdidas",[752,1467,950,1468,1470,1471,1474,1475,1477],{},[756,1469,758],{}," del menú muestra un contador con el número de llamadas perdidas que ",[756,1472,1473],{},"todavía hay que devolver",". El mismo número aparece como contador en la pestaña ",[756,1476,758],{}," de la app móvil.",[752,1479,1480],{},"Una llamada perdida cuenta en el contador cuando se cumple todo esto:",[787,1482,1483,1486,1493],{},[790,1484,1485],{},"es una llamada entrante que no se atendió,",[790,1487,1488,1489,1492],{},"entró ",[756,1490,1491],{},"hoy",", contando desde el inicio del día en la zona horaria de tu organización, y",[790,1494,1495,1498,1499,1502],{},[756,1496,1497],{},"no ha habido una llamada saliente posterior"," a ese número ",[756,1500,1501],{},"ni una llamada atendida posterior"," desde él.",[752,1504,1505,1506,1508],{},"Devolver la llamada al cliente, desde Requiply o desde cualquier teléfono de tu cuenta de Binotel, quita la llamada del contador en cuanto esa llamada llega al registro. Las llamadas perdidas de días anteriores siguen en el registro y en el filtro ",[756,1507,1149],{},"; simplemente dejan de contar en el contador, así que el número refleja las llamadas que todavía requieren atención hoy.",[852,1510,1512],{"id":1511},"convertir-un-número-desconocido-en-cliente","Convertir un número desconocido en cliente",[1514,1515,1516,1524,1534,1537],"ol",{},[790,1517,1518,1519,1521,1522,782],{},"Filtra por ",[756,1520,1168],{}," o busca una fila con la etiqueta ",[756,1523,882],{},[790,1525,1526,1527,1529,1530,1533],{},"Pulsa ",[756,1528,886],{},". Se abre el formulario ",[761,1531,1532],{"href":226},"Add client"," (añadir cliente) con el número de teléfono ya rellenado.",[790,1535,1536],{},"Rellena el nombre y los demás campos que necesites, y guarda.",[790,1538,1539],{},"Requiply te devuelve a la página de llamadas y vincula todas las llamadas de ese número al nuevo cliente.",[852,1541,1394],{"id":1542},"llamar-desde-requiply",[752,1544,1545,1547,1548,1550,1551,1555],{},[756,1546,872],{}," en la página de llamadas y ",[756,1549,986],{}," en el ",[761,1552,1554],{"href":1553},"\u002Fes\u002Fguides\u002Fclients\u002Fclient-details#llamadas-de-binotel","campo de llamadas de Binotel"," de un cliente inician una llamada a través de Binotel:",[1514,1557,1558,1565,1568],{},[790,1559,1560,1561,1564],{},"Binotel llama primero a ",[756,1562,1563],{},"tu"," línea de Binotel.",[790,1566,1567],{},"Cuando descuelgas, Binotel marca el número del cliente.",[790,1569,1570,1571,1574],{},"Requiply muestra ",[1000,1572,1573],{},"Calling: pick up on line {line}"," (llamando, descuelga en la línea {line}).",[752,1576,1577,1578,1581],{},"Requiply encuentra tu línea comparando el email de tu cuenta de Requiply con un empleado de Binotel. Si ningún empleado de Binotel tiene ese email, los botones de llamada están desactivados y su texto emergente dice ",[1000,1579,1580],{},"Your account email does not match a Binotel employee, so there is no line to call from"," (el email de tu cuenta no coincide con ningún empleado de Binotel, así que no hay línea desde la que llamar). Para solucionarlo, pon el mismo email en tu perfil de empleado de Binotel o pide a tu administrador de Binotel que lo haga.",[852,1583,1585],{"id":1584},"en-la-app-móvil","En la app móvil",[1011,1587,1589],{"id":1588},"abrir-la-página-de-llamadas","Abrir la página de llamadas",[752,1591,1592,1593,1596,1597,1599,1600,1602],{},"Ve a ",[756,1594,1595],{},"More"," y toca ",[756,1598,758],{}," para abrir la página directamente. La pantalla ",[756,1601,1595],{}," muestra todas las secciones de la app con un tirador para arrastrar y un interruptor:",[787,1604,1605,1614],{},[790,1606,1607,1608,1610,1611,1613],{},"Activa el interruptor junto a ",[756,1609,758],{}," para fijarla en la barra de pestañas inferior, junto a ",[756,1612,1595],{}," y la búsqueda.",[790,1615,1616],{},"Mantén pulsada una fila por su tirador y arrástrala para cambiar el orden de las pestañas.",[752,1618,1619,1620,1622,1623,1625],{},"La fila ",[756,1621,758],{}," solo aparece para los miembros con ",[756,1624,960],{},", y solo mientras hay un proveedor de telefonía conectado.",[836,1627,1628,1633],{},[839,1629],{"src":1630,"alt":1631,"width":1632},"\u002Fassets\u002Fclients\u002Fcalls\u002Fmobile-more-calls.png","La pantalla More del móvil: filas de Inventory, Bookings, Tasks, Clients, Analytics y Calls con tiradores e interruptores, con Calls activada y visible en la barra de pestañas inferior junto a More",320,[844,1634,1635],{},[752,1636,1637,1638,1640,1641,1643],{},"La pantalla ",[756,1639,1595],{}," con ",[756,1642,758],{}," fijada en la barra de pestañas.",[1011,1645,1647],{"id":1646},"la-página-de-llamadas-en-el-móvil","La página de llamadas en el móvil",[752,1649,1650,1651,1104,1653,1104,1655,983,1657,1659],{},"Cada llamada es una tarjeta con la dirección, la fecha y la hora, el proveedor, el estado, el cliente, el empleado con su extensión y la duración. La página tiene los filtros ",[756,1652,1146],{},[756,1654,1149],{},[756,1656,1152],{},[756,1658,1155],{}," y, debajo, dos botones desplegables que siempre indican la opción elegida:",[905,1661,1662,1672],{},[908,1663,1664],{},[911,1665,1666,1669],{},[914,1667,1668],{},"Botón",[914,1670,1671],{},"Opciones",[921,1673,1674,1696],{},[911,1675,1676,1682],{},[926,1677,1678,1681],{},[756,1679,1680],{},"Numbers"," (números)",[926,1683,1684,1687,1688,1691,1692,1695],{},[756,1685,1686],{},"All numbers"," (todos los números), ",[756,1689,1690],{},"Clients only"," (solo clientes: llamadas de números que pertenecen a un cliente), ",[756,1693,1694],{},"Unknown only"," (solo desconocidos: llamadas de números que no pertenecen a ninguno).",[911,1697,1698,1704],{},[926,1699,1700,1703],{},[756,1701,1702],{},"Handled by"," (atendida por)",[926,1705,1706,1709,1710,1713],{},[756,1707,1708],{},"All employees"," (todos los empleados), ",[756,1711,1712],{},"My calls only"," (solo mis llamadas: las de tu propia línea de Binotel). Solo se muestra cuando tu cuenta está vinculada a una línea de empleado de Binotel.",[752,1715,1716,1717,1720],{},"Un botón cambiado respecto a su valor por defecto se tiñe con tu color de acento. La lista muestra 20 llamadas cada vez: toca ",[756,1718,1719],{},"Load more"," (cargar más) al final para ver las 20 siguientes. En el móvil no hay filtro de periodo ni búsqueda por número. Desliza la lista hacia abajo para actualizarla.",[752,1722,1723],{},"En cada tarjeta:",[787,1725,1726,1732,1738,1741],{},[790,1727,1728,1729,1731],{},"toca el nombre del cliente para abrirlo, o ",[756,1730,886],{}," si el número es desconocido,",[790,1733,1734,1735,1737],{},"toca ",[756,1736,1380],{}," para escuchar la grabación dentro de la tarjeta, con una barra para avanzar y un selector de velocidad de reproducción,",[790,1739,1740],{},"toca el icono de enlace para abrir en Binotel las llamadas con ese número,",[790,1742,1734,1743,1745],{},[756,1744,872],{}," en una llamada perdida.",[836,1747,1748,1752],{},[839,1749],{"src":1750,"alt":1751,"width":1632},"\u002Fassets\u002Fclients\u002Fcalls\u002Fmobile-calls.png","La página Calls del móvil: los filtros All, Missed, Incoming y Outgoing, el chip Unknown numbers y la tarjeta de una llamada entrante atendida de Binotel con la línea del empleado, la duración, un enlace a Binotel y un botón de reproducir",[844,1753,1754],{},[752,1755,754,1756,1758,1759,983,1761,1763,1764,1766,1767,782],{},[756,1757,758],{}," del móvil. El nombre del cliente está oculto en esta captura, que es anterior a los botones ",[756,1760,1680],{},[756,1762,1702],{},": el chip ",[756,1765,1168],{}," que se ve aquí es ahora la opción ",[756,1768,1694],{},[1011,1770,1772],{"id":1771},"llamadas-desde-la-página-de-un-cliente","Llamadas desde la página de un cliente",[752,1774,1775,1776,1779,1780,1783],{},"Abre un cliente cuyo número de teléfono coincida con el número de Binotel. Debajo de los datos de contacto y de los botones de mensajería, la página del cliente muestra una fila ",[756,1777,1778],{},"Calls with Binotel"," (llamadas con Binotel). Al tocarla se abre la pantalla ",[756,1781,1782],{},"Binotel calls"," (llamadas de Binotel) de ese cliente:",[787,1785,1786,1793,1800,1803],{},[790,1787,1788,1789,1792],{},"una tarjeta con el nombre del cliente en Binotel, el empleado al que está ",[756,1790,1791],{},"Assigned to"," (asignado) y el número de llamadas, de llamadas perdidas y de minutos de conversación,",[790,1794,1795,1796,1799],{},"un botón ",[756,1797,1798],{},"Binotel"," que abre el cliente en tu área de cliente de Binotel,",[790,1801,1802],{},"un botón de teléfono en la esquina superior derecha que llama al cliente desde tu línea de Binotel,",[790,1804,1805,1806,1104,1808,1104,1810,983,1812,1814,1815,1817],{},"los filtros ",[756,1807,1146],{},[756,1809,1149],{},[756,1811,1152],{},[756,1813,1155],{},", y tarjetas de llamada con el reproductor de grabaciones, el enlace a Binotel y ",[756,1816,872],{}," en las llamadas perdidas.",[752,1819,1820],{},"Cuando tu email no coincide con ningún empleado de Binotel, la tarjeta explica que no hay línea desde la que llamar y el botón de teléfono sigue desactivado.",[752,1822,1619,1823,1825,1826,1829,1830,1832],{},[756,1824,1778],{}," necesita el permiso ",[756,1827,1828],{},"Allow access to client call history"," (permitir el acceso al historial de llamadas de los clientes), el mismo que controla el ",[761,1831,1554],{"href":1553}," de la web.",[836,1834,1835,1840],{},[839,1836],{"src":1837,"alt":1838,"width":1839},"\u002Fassets\u002Fclients\u002Fcalls\u002Fmobile-client-calls.png","Dos pantallas de móvil una al lado de otra: la página del cliente con la fila Calls with Binotel debajo de los botones de mensajería, y la pantalla Binotel calls que abre, con la tarjeta del cliente de Binotel, el botón Binotel, el aviso de que no hay línea desde la que llamar, los filtros y una llamada entrante atendida",640,[844,1841,1842],{},[752,1843,1844,1845,1847],{},"La página del cliente en el móvil y la pantalla ",[756,1846,1782],{}," que abre. Los datos del cliente están ocultos en esta captura.",[852,1849,1851],{"id":1850},"quién-puede-ver-qué","Quién puede ver qué",[752,1853,1854],{},"Intervienen dos permisos, y cada uno cubre pantallas distintas:",[905,1856,1857,1867],{},[908,1858,1859],{},[911,1860,1861,1864],{},[914,1862,1863],{},"Pantalla",[914,1865,1866],{},"Permiso necesario",[921,1868,1869,1884,1902],{},[911,1870,1871,1880],{},[926,1872,1873,1874,1876,1877,1879],{},"Página ",[756,1875,758],{}," de la web, pestaña ",[756,1878,758],{}," del móvil, sus grabaciones y la devolución de llamadas",[926,1881,1882],{},[756,1883,960],{},[911,1885,1886,1898],{},[926,1887,1888,1889,1891,1892,1894,1895,1897],{},"Campo ",[756,1890,1782],{}," de la página del cliente en la web, ",[756,1893,1778],{}," en la página del cliente en el móvil y ",[756,1896,986],{}," desde ahí",[926,1899,1900],{},[756,1901,1828],{},[911,1903,1904,1907],{},[926,1905,1906],{},"Conectar o sustituir Binotel",[926,1908,1909],{},"Solo administradores",[1911,1912,1913,1916,1917,1919,1920,1922],"warning",{},[756,1914,1915],{},"Atención:"," los miembros con ",[756,1918,960],{}," pueden abrir la página de llamadas y escuchar ahí las grabaciones aunque su grupo no tenga ",[756,1921,1828],{},". Si las grabaciones deben quedarse en un grupo más reducido, da la gestión de clientes solo a ese grupo.",[852,1924,1926],{"id":1925},"cómo-se-conecta-esta-página-con-el-resto-de-requiply","Cómo se conecta esta página con el resto de Requiply",[905,1928,1929,1939],{},[908,1930,1931],{},[911,1932,1933,1936],{},[914,1934,1935],{},"Función",[914,1937,1938],{},"Relación",[921,1940,1941,1952,1967,1980,1996,2010],{},[911,1942,1943,1949],{},[926,1944,1945],{},[761,1946,1947],{"href":946},[756,1948,535],{},[926,1950,1951],{},"Donde se conecta Binotel. Sin un proveedor activo, la página está vacía y oculta en el menú.",[911,1953,1954,1961],{},[926,1955,1956],{},[761,1957,1958],{"href":1553},[756,1959,1960],{},"Detalles del cliente",[926,1962,1963,1964,1966],{},"Muestra las mismas llamadas de un cliente en el campo ",[756,1965,1782],{},". Los nombres de cliente de esta página enlazan ahí.",[911,1968,1969,1975],{},[926,1970,1971],{},[761,1972,1973],{"href":226},[756,1974,225],{},[926,1976,1977,1979],{},[756,1978,886],{}," lo abre con el teléfono ya rellenado, y las llamadas anteriores se vinculan al nuevo cliente al guardar.",[911,1981,1982,1988],{},[926,1983,1984],{},[761,1985,1986],{"href":481},[756,1987,480],{},[926,1989,1990,1992,1993,1995],{},[756,1991,960],{}," da acceso a esta página; ",[756,1994,1828],{},", al historial de llamadas de cada cliente.",[911,1997,1998,2004],{},[926,1999,2000],{},[761,2001,2002],{"href":625},[756,2003,624],{},[926,2005,2006,2007,2009],{},"Donde un administrador añade el campo ",[756,2008,1782],{}," a la página del cliente.",[911,2011,2012,2018],{},[926,2013,2014],{},[761,2015,2017],{"href":825,"rel":2016},[804],"Tutorial de Binotel",[926,2019,2020],{},"Configuración paso a paso, desde el registro en Binotel hasta la primera llamada.",[852,2022,2024],{"id":2023},"casos-habituales","Casos habituales",[1011,2026,2028],{"id":2027},"devolver-la-llamada-a-todos-los-que-no-pudieron-contactar","Devolver la llamada a todos los que no pudieron contactar",[752,2030,2031,2032,2034,2035,2037,2038,2040],{},"Al final del día, abre ",[756,2033,798],{},", elige ",[756,2036,1149],{}," y recorre la lista con ",[756,2039,872],{},". Cada llamada devuelta desaparece del contador del menú en cuanto llega al registro.",[1011,2042,2044],{"id":2043},"un-posible-cliente-llamó-mientras-estabas-ocupado","Un posible cliente llamó mientras estabas ocupado",[752,2046,2047,2048,2050,2051,2053],{},"Elige ",[756,2049,1168],{},", busca la llamada y pulsa ",[756,2052,886],{},". El teléfono ya está rellenado y, al guardar, la llamada perdida se vincula al nuevo cliente, así que la próxima persona que abra el cliente la verá.",[1011,2055,2057],{"id":2056},"comprobar-lo-que-se-acordó-por-teléfono","Comprobar lo que se acordó por teléfono",[752,2059,2060,2061,2063],{},"Un cliente dice que le prometieron otro precio. Busca el número, pulsa ",[756,2062,1380],{}," en la llamada y salta por la forma de onda hasta la parte en la que se habló del precio.",[1011,2065,2067],{"id":2066},"atender-llamadas-fuera-de-la-oficina","Atender llamadas fuera de la oficina",[752,2069,2070,2071,2073,2074,2076],{},"Un conductor fija ",[756,2072,758],{}," en la barra de pestañas de la app móvil, ve el contador de llamadas perdidas entre entrega y entrega y toca ",[756,2075,872],{},". Binotel llama primero a su propia línea, así que el cliente ve el número de la empresa.",[852,2078,2080],{"id":2079},"consejos-y-precauciones","Consejos y precauciones",[2082,2083,2084,2087,2088,2091,2092,2095],"tip",{},[756,2085,2086],{},"Consejo:"," guarda los teléfonos de los clientes con el prefijo del país, por ejemplo ",[806,2089,2090],{},"+380951234567",". Los números locales que empiezan por ",[806,2093,2094],{},"0…"," también coinciden, pero un número con erratas o con dígitos de menos nunca se vincula al cliente.",[1911,2097,2098,795,2100,983,2102,2104],{},[756,2099,1915],{},[756,2101,986],{},[756,2103,872],{}," solo funcionan cuando el email del miembro en Requiply es el mismo que el email de su empleado en Binotel. Crea las cuentas de Requiply con los mismos emails que tu equipo usa en Binotel.",[772,2106,2107],{},"Las grabaciones vienen de Binotel. Si la grabación de llamadas está desactivada en Binotel para una línea o un empleado, esas llamadas aparecen en el registro sin botón de reproducir.",{"title":2109,"searchDepth":2110,"depth":2110,"links":2111},"",2,[2112,2113,2117,2120,2125,2126,2127,2128,2133,2134,2135,2141],{"id":854,"depth":2110,"text":855},{"id":902,"depth":2110,"text":903,"children":2114},[2115],{"id":1013,"depth":2116,"text":1014},3,{"id":1045,"depth":2110,"text":1046,"children":2118},[2119],{"id":1096,"depth":2116,"text":1097},{"id":1120,"depth":2110,"text":1121,"children":2121},[2122,2123,2124],{"id":1124,"depth":2116,"text":1125},{"id":1219,"depth":2116,"text":1220},{"id":1397,"depth":2116,"text":1398},{"id":1464,"depth":2110,"text":1465},{"id":1511,"depth":2110,"text":1512},{"id":1542,"depth":2110,"text":1394},{"id":1584,"depth":2110,"text":1585,"children":2129},[2130,2131,2132],{"id":1588,"depth":2116,"text":1589},{"id":1646,"depth":2116,"text":1647},{"id":1771,"depth":2116,"text":1772},{"id":1850,"depth":2110,"text":1851},{"id":1925,"depth":2110,"text":1926},{"id":2023,"depth":2110,"text":2024,"children":2136},[2137,2138,2139,2140],{"id":2027,"depth":2116,"text":2028},{"id":2043,"depth":2116,"text":2044},{"id":2056,"depth":2116,"text":2057},{"id":2066,"depth":2116,"text":2067},{"id":2079,"depth":2110,"text":2080},"El registro de llamadas de toda la organización desde Binotel: filtra las llamadas perdidas, entrantes, salientes y de números desconocidos, escucha las grabaciones, devuelve llamadas y convierte a quien llama en cliente, en la web y en la app móvil.","md",null,{"gitbook":2146,"translation":2150,"aliases":2152},{"source":2147,"icon":2148,"url":2149},"clients\u002Fcalls.md","phone","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fclients\u002Fcalls",{"source":2151},"e0a5ae9c2a40226e",[2153],"\u002Fknowledge\u002Fclients\u002Fcalls",{"title":235,"icon":238},{"title":235,"description":2142},"I3aYh3ajpeQCxKzVjCnCPEIOp3rn7ltEeNqziRo9dbw",[2158,2160],{"title":230,"path":231,"stem":232,"description":2159,"icon":233,"children":-1},"Cobra todo lo que te debe un cliente en varias reservas sin pagar con un solo pago o un solo enlace de pago online, en lugar de reclamar cada reserva por separado.",{"title":240,"path":241,"stem":242,"description":2161,"icon":193,"children":-1},"Importa de golpe tu lista de clientes desde una hoja de cálculo de Excel o CSV cuando pasas a Requiply desde otro sistema.",1792586054585]