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REST","\u002Fes\u002Fdevelopers\u002Fapi-reference","es\u002F03.developers\u002F03.api-reference","i-prime-server",{"title":743,"path":744,"stem":745,"icon":6},"Ejemplos","\u002Fes\u002Fdevelopers\u002Fexamples","es\u002F03.developers\u002F04.examples",{"id":747,"title":230,"body":748,"description":1355,"extension":1356,"links":1357,"meta":1358,"navigation":1367,"path":231,"seo":1368,"stem":232,"__hash__":1369},"docs_es\u002Fes\u002F01.guides\u002F05.clients\u002F04.debt-settlement.md",{"type":749,"value":750,"toc":1333},"minimark",[751,760,767,772,792,802,809,816,826,830,833,888,891,896,911,917,921,924,987,993,997,1004,1034,1037,1041,1054,1057,1063,1113,1123,1127,1140,1150,1154,1168,1175,1182,1186,1265,1269,1273,1285,1289,1296,1300,1306,1310,1317,1328],[752,753,754,755,759],"p",{},"La ",[756,757,758],"strong",{},"liquidación de deuda"," cobra en un solo pago todo lo que un cliente debe en todas sus reservas. En lugar de reclamar una por una cinco reservas pagadas a medias, generas un único saldo para pagar en la recogida o un único enlace de pago online, y Requiply liquida por ti los registros de las reservas correspondientes cuando se paga.",[752,761,762,763,766],{},"Internamente (en la API y en las descripciones de los pagos) se llama ",[756,764,765],{},"debt payoff",".",[768,769,771],"h2",{"id":770},"cómo-abrirla","Cómo abrirla",[752,773,774,775,779,780,783,784,787,788,791],{},"En la página ",[776,777,778],"a",{"href":221},"Detalles del cliente",", la fila ",[756,781,782],{},"Debt"," (deuda) de la tarjeta ",[756,785,786],{},"Finance"," (finanzas) muestra un botón ",[756,789,790],{},"Settle debt"," (liquidar la deuda) siempre que se cumplan estas dos condiciones:",[793,794,795,799],"ul",{},[796,797,798],"li",{},"la deuda del cliente es mayor que cero, y",[796,800,801],{},"al menos una reserva se puede cobrar (consulta más abajo).",[752,803,804,805,808],{},"Al pulsarlo se abre el diálogo ",[756,806,807],{},"Debt settlement"," (liquidación de deuda).",[752,810,811],{},[812,813],"img",{"alt":814,"src":815},"Diálogo de liquidación de deuda","\u002Fassets\u002Fclients\u002Fdebt-settlement\u002Fdialog.png",[752,817,818,819,822,823,825],{},"Cada fila es una reserva que se puede cobrar: su ID, sus fechas de alquiler y el importe que esta liquidación cobraría de ella. El ",[756,820,821],{},"Total"," es lo que se le pedirá pagar al cliente: $342.86 en la imagen, que coincide con la cifra de ",[756,824,782],{}," que se ve en la tarjeta Finance detrás del diálogo.",[768,827,829],{"id":828},"qué-reservas-entran","Qué reservas entran",[752,831,832],{},"Una reserva se puede cobrar cuando todavía tiene deuda, es decir, cuando su total facturado supera lo que realmente se ha cobrado en ella. Requiply deja fuera automáticamente:",[793,834,835,846,852,858,864],{},[796,836,837,838,841,842,845],{},"Las ",[756,839,840],{},"solicitudes"," y las ",[756,843,844],{},"reservas canceladas",": nunca se facturan.",[796,847,837,848,851],{},[756,849,850],{},"reservas reembolsadas por completo",": el dinero ya se devolvió, así que la reserva se trata como anulada.",[796,853,837,854,857],{},[756,855,856],{},"reservas ya liquidadas",", aunque todavía tengan registros de pago abiertos obsoletos.",[796,859,837,860,863],{},[756,861,862],{},"reservas que todavía no han empezado y no tienen ningún registro de pago",": no hay nada que cobrar por adelantado.",[796,865,837,866,869,870,874,875,877,878,880,881,883,884,887],{},[756,867,868],{},"ventas independientes."," La liquidación solo cobra reservas. Una ",[776,871,873],{"href":872},"\u002Fes\u002Fguides\u002Fsales\u002Fsale-page#pagos","venta"," sin pagar sigue contando en la fila ",[756,876,782],{}," del cliente, así que el ",[756,879,821],{}," del diálogo puede ser menor que ",[756,882,782],{},"; cobra la venta con su propio botón ",[756,885,886],{},"Payment"," (pago).",[752,889,890],{},"Todo lo demás se ofrece en el diálogo, con el importe que Requiply cobraría de cada reserva.",[892,893,895],"h3",{"id":894},"incluir-las-reservas-en-curso-o-futuras","Incluir las reservas en curso o futuras",[752,897,898,899,902,903,906,907,910],{},"Una sola casilla, ",[756,900,901],{},"desmarcada por defecto",". Controla si entran en la liquidación las reservas cuya ",[756,904,905],{},"fecha de fin todavía no ha llegado",", tanto los alquileres en curso como los futuros. Desmarcada, cobras solo lo que de verdad está vencido; marcada, saldas de una vez todo el saldo del cliente. Las reservas de este grupo llevan la etiqueta ",[756,908,909],{},"Upcoming"," (próxima) en la lista.",[752,912,913,914,916],{},"Al marcar y desmarcar la casilla, la lista y el ",[756,915,821],{}," se actualizan al momento.",[768,918,920],{"id":919},"qué-aporta-cada-reserva","Qué aporta cada reserva",[752,922,923],{},"Requiply cobra de forma distinta según si el alquiler ya ha empezado. El diálogo muestra el importe resultante de cada reserva; la diferencia importa por las fianzas.",[925,926,927,943],"table",{},[928,929,930],"thead",{},[931,932,933,937,940],"tr",{},[934,935,936],"th",{},"Reserva",[934,938,939],{},"Cómo se cobra",[934,941,942],{},"Fianza",[944,945,946,965],"tbody",{},[931,947,948,955,958],{},[949,950,951,954],"td",{},[756,952,953],{},"Ya empezada"," (en curso o terminada)",[949,956,957],{},"Exactamente la deuda pendiente. Los registros de pago abiertos, fallidos o cancelados obsoletos de la reserva se sustituyen, y se crea en la reserva un único registro de pago nuevo por el importe restante.",[949,959,960,961,964],{},"Una fianza que nunca se cobró ",[756,962,963],{},"se elimina",": el alquiler ya está en marcha o ha terminado, así que no queda nada que garantizar.",[931,966,967,972,975],{},[949,968,969],{},[756,970,971],{},"Todavía no empezada",[949,973,974],{},"Los registros de cobro abiertos y vencidos de la reserva se cobran exactamente tal como están.",[949,976,977,978,981,982,986],{},"La fianza ",[756,979,980],{},"sigue siendo exigible antes de la recogida",", así que se incluye. La fila muestra ",[983,984,985],"em",{},"incl. deposit {amount}"," (fianza incluida).",[752,988,989,990,992],{},"El ",[756,991,821],{}," al final de la lista es lo que se le pedirá pagar al cliente.",[768,994,996],{"id":995},"método-de-pago","Método de pago",[752,998,999,1000,1003],{},"El desplegable ",[756,1001,1002],{},"Payment method"," (método de pago) ofrece los mismos métodos que un pago normal de reserva:",[793,1005,1006,1016],{},[796,1007,1008,1011,1012,1015],{},[756,1009,1010],{},"Pay in person"," (pago en persona): el botón pasa a ser ",[756,1013,1014],{},"Record payoff"," (registrar la liquidación). No se crea ninguna transacción online; registras el pago y lo marcas como completado cuando llega el dinero.",[796,1017,1018,1021,1022,1025,1026,1029,1030,1033],{},[756,1019,1020],{},"Una pasarela online"," (Stripe, Mono, LiqPay, WayForPay): el botón pasa a ser ",[756,1023,1024],{},"Create payment link"," (crear enlace de pago). Requiply crea en la pasarela una factura por toda la liquidación y guarda el enlace resultante en el pago. La pasarela debe tener una ",[776,1027,1028],{"href":531},"integración de pago"," activa; si no, la solicitud se rechaza con ",[983,1031,1032],{},"The requested payment method has no active integration"," (el método de pago solicitado no tiene ninguna integración activa).",[752,1035,1036],{},"Si no se puede crear la factura en la pasarela, se deshacen la liquidación y todos los registros que había creado: nunca te quedas con un pago a medio configurar que parezca listo para pagar.",[768,1038,1040],{"id":1039},"después-de-crear-la-liquidación","Después de crear la liquidación",[752,1042,1043,1044,1046,1047,1049,1050,1053],{},"La fila ",[756,1045,782],{}," de la tarjeta Finance cambia: en lugar del botón ",[756,1048,790],{},", muestra la propia liquidación como un botón de pago (método, importe, estado), con un botón ",[756,1051,1052],{},"Regenerate"," (regenerar) al lado.",[752,1055,1056],{},"Al pulsar el botón de pago se abre la ventana emergente de la liquidación:",[752,1058,1059],{},[812,1060],{"alt":1061,"src":1062},"Ventana emergente de la liquidación con las reservas cubiertas","\u002Fassets\u002Fclients\u002Fdebt-settlement\u002Fpayoff-popover.png",[793,1064,1065,1071,1081,1100,1107],{},[796,1066,989,1067,1070],{},[756,1068,1069],{},"logotipo de la pasarela"," en los métodos online.",[796,1072,989,1073,1076,1077,1080],{},[756,1074,1075],{},"Amount"," (importe) y el número de ",[756,1078,1079],{},"Covered bookings"," (reservas cubiertas).",[796,1082,1083,1084,1087,1088,1091,1092,1095,1096,1099],{},"Una tabla de las reservas cubiertas: el ID de la reserva (con enlace), ",[756,1085,1086],{},"Total Cost"," (coste total), ",[756,1089,1090],{},"Security Deposit"," (fianza), las fechas de inicio y fin y el importe ",[756,1093,1094],{},"Covered"," (cubierto), sumado en una fila ",[756,1097,1098],{},"∑"," al final. Las cifras de Total Cost y Security Deposit llevan un check verde o una cruz gris que indica si esa parte está incluida en esta liquidación; una reserva sin fianza muestra un guion en su lugar.",[796,1101,1102,1103,1106],{},"Un desplegable ",[756,1104,1105],{},"Status"," (estado).",[796,1108,989,1109,1112],{},[756,1110,1111],{},"enlace de pago"," con botones para copiarlo y abrirlo, en los métodos online.",[752,1114,1115,1116,1119,1120,1122],{},"En el ejemplo de arriba, la liquidación cubre dos reservas terminadas cuyos totales de alquiler están incluidos (checks verdes) y ninguna tiene fianza. Ten en cuenta que, mientras la liquidación está en ",[756,1117,1118],{},"Pending"," (pendiente), su importe también aparece en la cifra ",[756,1121,1118],{}," de la tarjeta Finance.",[892,1124,1126],{"id":1125},"marcarla-como-pagada","Marcarla como pagada",[752,1128,1129,1130,1132,1133,1136,1137,1139],{},"Pon el desplegable ",[756,1131,1105],{}," en ",[756,1134,1135],{},"Completed"," (completado) cuando llegue el dinero. Los registros de pago que cubre la liquidación se saldan con ella, así que la ",[756,1138,782],{}," del cliente baja: a cero si la liquidación lo cubría todo, o al resto si dejaste fuera las reservas próximas. En los métodos online, el webhook de la pasarela lo hace automáticamente cuando el cliente paga.",[752,1141,1142,1143,1146,1147,1149],{},"Poner el estado en ",[756,1144,1145],{},"Cancelled"," (cancelado) reabre la deuda y vuelve a aparecer ",[756,1148,790],{},", para que puedas empezar de nuevo.",[892,1151,1153],{"id":1152},"regenerar","Regenerar",[752,1155,1156,1157,1160,1161,1164,1165,1167],{},"Solo puede existir ",[756,1158,1159],{},"una liquidación activa"," (pendiente o en proceso) por cliente a la vez: un segundo intento se rechaza con ",[983,1162,1163],{},"An unpaid debt payoff already exists for this client"," (ya existe una liquidación sin pagar para este cliente). Usa ",[756,1166,1052],{}," cuando la situación haya cambiado: se ha añadido una reserva, una reserva se ha pagado por separado o quieres cambiar el método de pago o la casilla de reservas próximas.",[752,1169,1170,1171,1174],{},"Al regenerar se abre el mismo diálogo, con el método de la liquidación existente ya elegido. Al enviarlo, elimina la liquidación antigua junto con los registros todavía sin pagar que había creado, lo vuelve a calcular todo a partir de los registros de pago actuales del cliente y crea una nueva, con el mensaje ",[983,1172,1173],{},"Debt payoff regenerated with up-to-date amounts"," (liquidación regenerada con los importes actualizados).",[752,1176,1177,1178,1181],{},"Si ya no queda nada que cobrar porque, mientras tanto, la deuda se saldó de otra forma, la liquidación antigua simplemente se elimina y no se crea ninguna nueva: ",[983,1179,1180],{},"No debt left to cover, so the payoff was removed"," (no queda deuda que cubrir, así que se ha eliminado la liquidación).",[768,1183,1185],{"id":1184},"cómo-se-conecta-con-el-resto-de-requiply","Cómo se conecta con el resto de Requiply",[925,1187,1188,1198],{},[928,1189,1190],{},[931,1191,1192,1195],{},[934,1193,1194],{},"Función",[934,1196,1197],{},"Relación",[944,1199,1200,1211,1221,1232,1243,1254],{},[931,1201,1202,1208],{},[949,1203,1204],{},[776,1205,1206],{"href":221},[756,1207,778],{},[949,1209,1210],{},"El único punto de entrada; la cifra Debt de la tarjeta Finance es la que lo determina.",[931,1212,1213,1218],{},[949,1214,1215],{},[756,1216,1217],{},"Pagos de las reservas",[949,1219,1220],{},"Las liquidaciones pagadas saldan los registros de las reservas cubiertas, así que el registro de pagos y el estado de pago de cada reserva también se actualizan.",[931,1222,1223,1229],{},[949,1224,1225],{},[776,1226,1227],{"href":531},[756,1228,530],{},[949,1230,1231],{},"Los métodos online necesitan una integración activa; el webhook de la pasarela completa la liquidación automáticamente.",[931,1233,1234,1240],{},[949,1235,1236],{},[776,1237,1238],{"href":597},[756,1239,596],{},[949,1241,1242],{},"Las fianzas se cobran en las reservas que no han empezado y se eliminan en las reservas empezadas que nunca la cobraron.",[931,1244,1245,1251],{},[949,1246,1247],{},[776,1248,1249],{"href":87},[756,1250,86],{},[949,1252,1253],{},"Cambiar las fechas cambia el total de una reserva y, por tanto, su deuda. Regenera después la liquidación activa.",[931,1255,1256,1262],{},[949,1257,1258],{},[776,1259,1260],{"href":322},[756,1261,321],{},[949,1263,1264],{},"Las liquidaciones pagadas alimentan las mismas cifras de ingresos que los pagos normales de las reservas.",[768,1266,1268],{"id":1267},"casos-habituales","Casos habituales",[892,1270,1272],{"id":1271},"un-cliente-habitual-con-varios-alquileres-pasados-sin-pagar","Un cliente habitual con varios alquileres pasados sin pagar",[752,1274,1275,1276,1278,1279,1281,1282,1284],{},"Abre su página, pulsa ",[756,1277,790],{}," y deja la casilla desmarcada. El diálogo muestra solo las reservas terminadas que nunca se pagaron, las suma y, con ",[756,1280,1010],{},", registra un único saldo. Márcalo como ",[756,1283,1135],{}," cuando pague en el mostrador y su deuda quedará en cero.",[892,1286,1288],{"id":1287},"saldar-toda-la-cuenta-antes-de-una-reserva-nueva-importante","Saldar toda la cuenta antes de una reserva nueva importante",[752,1290,1291,1292,1295],{},"Marca ",[756,1293,1294],{},"Include bookings that are in progress or will happen in future"," (incluir las reservas en curso o futuras). Las reservas próximas se añaden por todo su importe abierto, fianzas incluidas, así que un solo enlace de pago cubre todo el saldo del cliente, también lo que debe pagar antes de su próxima recogida.",[892,1297,1299],{"id":1298},"el-cliente-pagó-una-reserva-directamente-mientras-el-enlace-seguía-pendiente","El cliente pagó una reserva directamente mientras el enlace seguía pendiente",[752,1301,1302,1303,1305],{},"Pulsa ",[756,1304,1052],{},". El enlace antiguo se descarta y se emite uno nuevo por lo que de verdad se sigue debiendo: sin cuentas a mano y sin riesgo de cobrar dos veces la reserva que ya saldó.",[768,1307,1309],{"id":1308},"consejos-y-precauciones","Consejos y precauciones",[1311,1312,1313,1316],"note",{},[756,1314,1315],{},"Consejo:"," las columnas con check verde y cruz gris de la ventana emergente de la liquidación te dicen exactamente qué está pagando el cliente en cada reserva: el total del alquiler, la fianza o ambos. Úsalas cuando un cliente pregunte por el importe.",[1318,1319,1320,1323,1324,1327],"warning",{},[756,1321,1322],{},"Atención:"," crear una liquidación para una reserva empezada ",[756,1325,1326],{},"cancela"," los registros de pago obsoletos de esa reserva y los sustituye por un solo registro por el importe restante. Es intencionado (así las cifras quedan a cero una vez pagada), pero los registros antiguos aparecerán como cancelados en el registro de pagos de la reserva.",[1318,1329,1330,1332],{},[756,1331,1322],{}," en una reserva empezada que nunca cobró su fianza, la fianza se elimina en lugar de facturarse. Si aun así quieres retener una fianza en un alquiler en curso, cóbrala en la reserva antes de crear la liquidación.",{"title":1334,"searchDepth":1335,"depth":1335,"links":1336},"",2,[1337,1338,1342,1343,1344,1348,1349,1354],{"id":770,"depth":1335,"text":771},{"id":828,"depth":1335,"text":829,"children":1339},[1340],{"id":894,"depth":1341,"text":895},3,{"id":919,"depth":1335,"text":920},{"id":995,"depth":1335,"text":996},{"id":1039,"depth":1335,"text":1040,"children":1345},[1346,1347],{"id":1125,"depth":1341,"text":1126},{"id":1152,"depth":1341,"text":1153},{"id":1184,"depth":1335,"text":1185},{"id":1267,"depth":1335,"text":1268,"children":1350},[1351,1352,1353],{"id":1271,"depth":1341,"text":1272},{"id":1287,"depth":1341,"text":1288},{"id":1298,"depth":1341,"text":1299},{"id":1308,"depth":1335,"text":1309},"Cobra todo lo que te debe un cliente en varias reservas sin pagar con un solo pago o un solo enlace de pago online, en lugar de reclamar cada reserva por separado.","md",null,{"gitbook":1359,"translation":1363,"aliases":1365},{"source":1360,"icon":1361,"url":1362},"clients\u002Fdebt-settlement.md","wallet","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fclients\u002Fdebt-settlement",{"source":1364},"aae7443498c8f765",[1366],"\u002Fknowledge\u002Fclients\u002Fdebt-settlement",{"title":230,"icon":233},{"title":230,"description":1355},"uvuH2flKd8dILfF5rqGz2vtKzd7fwau4eRXJbCQjALE",[1371,1373],{"title":225,"path":226,"stem":227,"description":1372,"icon":228,"children":-1},"Crea la ficha de un cliente o actualiza una existente: nombre, teléfono, email, dirección, descuento asignado y tus campos personalizados de clientes, incluidos los que tu organización ha hecho obligatorios.",{"title":235,"path":236,"stem":237,"description":1374,"icon":238,"children":-1},"El registro de llamadas de toda la organización desde Binotel: filtra las llamadas perdidas, entrantes, salientes y de números desconocidos, escucha las grabaciones, devuelve llamadas y convierte a quien llama en cliente, en la web y en la app móvil.",1792585965947]