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Hasta que se añada tu cuenta, no se puede conectar: Requiply muestra ese mismo texto en su lugar.",[794,795,797],"h2",{"id":796},"antes-de-empezar","Antes de empezar",[799,800,801,814],"table",{},[802,803,804],"thead",{},[805,806,807,811],"tr",{},[808,809,810],"th",{},"Requisito",[808,812,813],{},"Por qué importa",[815,816,817,829,842,850,866,877],"tbody",{},[805,818,819,823],{},[820,821,822],"td",{},"Acceso a la beta para tu cuenta de Instagram",[820,824,825,826,828],{},"Escribe a ",[761,827,787],{"href":786}," con el nombre de tu cuenta, como se indica arriba.",[805,830,831,834],{},[820,832,833],{},"La bandeja de entrada Conversations activada",[820,835,836,837,841],{},"Las conversaciones de Instagram están en la bandeja de entrada. La tarjeta de Instagram de la página Communications solo aparece mientras la bandeja de entrada está activada, consulta ",[761,838,840],{"href":839},"\u002Fes\u002Fguides\u002Fsettings\u002Forganization\u002Ffeatures#activar-la-bandeja-de-entrada-de-conversaciones","Funciones de la organización",".",[805,843,844,847],{},[820,845,846],{},"Un administrador en Requiply",[820,848,849],{},"Solo los administradores conectan canales.",[805,851,852,863],{},[820,853,854,855,858,859,862],{},"Una cuenta de Instagram ",[757,856,857],{},"Business"," o ",[757,860,861],{},"Creator"," (de empresa o de creador)",[820,864,865],{},"Instagram solo deja que las apps lean los mensajes de las cuentas profesionales. No hace falta una página de Facebook.",[805,867,868,874],{},[820,869,870,873],{},[757,871,872],{},"Allow access to messages"," (permitir el acceso a los mensajes) activado en la app de Instagram",[820,875,876],{},"Sin este ajuste, Instagram no pasa los mensajes a Requiply. Consulta la sección siguiente.",[805,878,879,886],{},[820,880,881,882,885],{},"Plan ",[757,883,884],{},"Advanced",", solo para las respuestas del asistente de IA",[820,887,888],{},"Recibir y responder mensajes de Instagram funciona en todos los planes.",[890,891,893],"h3",{"id":892},"permitir-el-acceso-a-los-mensajes-en-la-app-de-instagram","Permitir el acceso a los mensajes en la app de Instagram",[753,895,896,897,900,901,903],{},"En el móvil que usa la cuenta de tu negocio, abre la app de Instagram y ve a ",[757,898,899],{},"Settings › Messages and story replies › Message controls › Connected tools"," (configuración, mensajes y respuestas a historias, controles de mensajes, herramientas conectadas) y activa ",[757,902,872],{},". Los nombres de estos menús pueden variar un poco según la versión y el idioma de la app.",[753,905,906],{},"Para pasar una cuenta personal a profesional, usa el ajuste del tipo de cuenta de la app de Instagram. Si intentas conectar una cuenta personal, se rechaza.",[794,908,910],{"id":909},"conectar-tu-cuenta-de-instagram","Conectar tu cuenta de Instagram",[912,913,914,941,948,951],"ol",{},[915,916,917,918,921,922,930,931,933,934,937,938,841],"li",{},"Abre ",[757,919,920],{},"Settings → Integrations → Communications",", en ",[761,923,927],{"href":924,"rel":925},"https:\u002F\u002Fapp.requiply.com\u002Fsettings\u002Fintegrations\u002Fcommunications",[926],"nofollow",[928,929,924],"code",{},", y pulsa la tarjeta ",[757,932,267],{}," en ",[757,935,936],{},"Global providers"," (proveedores globales). Lleva la etiqueta ",[781,939,940],{},"Instagram Direct",[915,942,943,944,947],{},"Pulsa ",[757,945,946],{},"Sign in with Instagram"," (iniciar sesión con Instagram). Instagram abre su propia página de inicio de sesión y siempre pregunta qué cuenta usar, así que puedes elegir la cuenta del negocio aunque tu navegador tenga iniciada la sesión con otra.",[915,949,950],{},"Inicia sesión y concede el acceso.",[915,952,953,954,957,958,961,962,965],{},"Instagram te devuelve a Requiply. La página muestra ",[781,955,956],{},"Finishing the connection…"," (terminando la conexión), después ",[781,959,960],{},"Instagram account connected"," (cuenta de Instagram conectada), y abre el diálogo de Instagram con la cuenta marcada como ",[757,963,964],{},"Connected"," (conectada).",[967,968,969,974],"figure",{},[970,971],"img",{"src":972,"alt":973},"\u002Fassets\u002Fsettings\u002Fintegrations\u002Fcommunications\u002Finstagram-dialog.png","El diálogo de Instagram en la página Communications con una cuenta conectada: el texto Connect your Instagram professional account so Direct messages arrive in Conversations, la cuenta Stalford Studio @stalford.studio con una etiqueta Connected, la nota informativa sobre las cuentas Business y Creator, el ajuste Connected tools de la app de Instagram y el plazo de respuesta de 24 horas, un enlace Channel and AI assistant settings y los botones Cancel y Connect another account",[975,976,977],"figcaption",{},[753,978,979,980,983],{},"El diálogo de Instagram con una cuenta conectada. ",[757,981,982],{},"Connect another account"," añade otra.",[753,985,986,987,990,991,994,995,998,999,1002],{},"También puedes pulsar ",[757,988,989],{},"Connect"," en la fila de Instagram de la pestaña ",[757,992,993],{},"Channels"," de la ",[761,996,997],{"href":261},"configuración de la bandeja de entrada omnicanal",". Inicia el mismo proceso de inicio de sesión. La fila muestra ",[781,1000,1001],{},"Sign in with your Instagram account under Communications"," (inicia sesión con tu cuenta de Instagram en Communications) hasta que se conecta una cuenta.",[753,1004,1005,1006,1008,1009,1012,1013,1016],{},"Una vez conectada, la cuenta aparece en la pestaña ",[757,1007,993],{}," con su ",[928,1010,1011],{},"@handle",", donde puedes ponerla en pausa, desconectarla o elegir cuándo responde el asistente de IA en Instagram. El diálogo muestra cada cuenta conectada con su estado y un enlace a ",[757,1014,1015],{},"Channel and AI assistant settings"," (configuración del canal y del asistente de IA).",[890,1018,1020],{"id":1019},"si-la-conexión-falla","Si la conexión falla",[799,1022,1023,1033],{},[802,1024,1025],{},[805,1026,1027,1030],{},[808,1028,1029],{},"Mensaje",[808,1031,1032],{},"Qué hacer",[815,1034,1035,1045,1055,1065,1075],{},[805,1036,1037,1042],{},[820,1038,1039],{},[781,1040,1041],{},"Only Instagram Business and Creator accounts can receive messages here. Switch the account to a professional one in the Instagram app.",[820,1043,1044],{},"La cuenta es personal. Pásala a Business o Creator en la app de Instagram y vuelve a conectarla.",[805,1046,1047,1052],{},[820,1048,1049],{},[781,1050,1051],{},"This account is already connected to another organization in Requiply. Disconnect it there first.",[820,1053,1054],{},"Una cuenta de Instagram solo puede pertenecer a una organización de Requiply.",[805,1056,1057,1062],{},[820,1058,1059],{},[781,1060,1061],{},"Sign-in was cancelled. Nothing was connected.",[820,1063,1064],{},"Has cerrado o rechazado la página de inicio de sesión de Instagram. Vuelve a empezar.",[805,1066,1067,1072],{},[820,1068,1069],{},[781,1070,1071],{},"The sign-in link expired or was opened by another user. Start connecting again.",[820,1073,1074],{},"Vuelve a empezar desde la tarjeta de Instagram, en el mismo navegador.",[805,1076,1077,1084],{},[820,1078,1079],{},[781,1080,783,1081,1083],{},[761,1082,787],{"href":786},"…",[820,1085,1086],{},"Tu cuenta todavía no está en la lista de la beta.",[794,1088,1090],{"id":1089},"qué-entra-en-la-bandeja-de-entrada","Qué entra en la bandeja de entrada",[1092,1093,1094,1100,1106,1132,1146],"ul",{},[915,1095,1096,1099],{},[757,1097,1098],{},"Mensajes de texto"," de los clientes, recibidos y enviados.",[915,1101,1102,1105],{},[757,1103,1104],{},"Fotos, GIF, vídeos, mensajes de voz y de audio, y archivos."," Requiply guarda sus propias copias, porque los enlaces de Instagram a esos archivos caducan. Un corazón enviado con el botón de me gusta llega como ❤️.",[915,1107,1108,1111,1112,1115,1116,1119,1120,1123,1124,1127,1128,841],{},[757,1109,1110],{},"Publicaciones, reels e historias compartidos."," Aparecen como una tarjeta dentro del mensaje, con una imagen y el texto: ",[781,1113,1114],{},"Shared a post"," (ha compartido una publicación), ",[781,1117,1118],{},"Shared a reel"," (ha compartido un reel; el vídeo llega como archivo adjunto), ",[781,1121,1122],{},"Shared a story"," (ha compartido una historia) o ",[781,1125,1126],{},"Shared a link"," (ha compartido un enlace). Consulta ",[761,1129,1131],{"href":1130},"\u002Fes\u002Fguides\u002Fconversations\u002Finbox#publicaciones-historias-y-art%C3%ADculos-compartidos","publicaciones, historias y artículos compartidos",[915,1133,1134,1137,1138,1141,1142,1145],{},[757,1135,1136],{},"Respuestas y menciones en historias."," Una respuesta a tu historia muestra ",[781,1139,1140],{},"Replied to your story"," (ha respondido a tu historia) con la imagen de la historia. Un cliente que te etiqueta en su historia muestra ",[781,1143,1144],{},"Mentioned you in their story"," (te ha mencionado en su historia).",[915,1147,1148,1151,1152,1155],{},[757,1149,1150],{},"Lo que Instagram no puede transmitir"," muestra ",[781,1153,1154],{},"Not supported here, open the app"," (no se admite aquí, abre la app), para que sepas que tienes que mirar la app de Instagram.",[890,1157,1159],{"id":1158},"anuncios-y-enlaces-igme","Anuncios y enlaces ig.me",[753,1161,1162,1163,1166,1167,1170,1171,1174],{},"Cuando un cliente inicia el chat desde uno de tus ",[757,1164,1165],{},"anuncios"," con botón para enviar mensaje, el panel derecho de la conversación incluye una sección ",[757,1168,1169],{},"Source"," (origen) con el texto ",[781,1172,1173],{},"Instagram ad: {ad title}"," (anuncio de Instagram y su título), y la barra que hay encima del hilo muestra el anuncio con su título y su imagen. El asistente de IA también recibe la información del anuncio y da por hecho que las preguntas del cliente tratan sobre él.",[753,1176,1177,1178,1181,1182,1185,1186,1188,1189,1192],{},"Cuando un cliente abre el chat desde un enlace ",[928,1179,1180],{},"ig.me"," que lleva un parámetro ",[928,1183,1184],{},"ref",", ",[757,1187,1169],{}," dice ",[781,1190,1191],{},"Link with ref \"{ref}\""," (enlace con ese ref). Usa refs distintos en tu web, en tu biografía y en tus materiales impresos para saber de dónde vienen los clientes.",[890,1194,1196],{"id":1195},"contactos","Contactos",[753,1198,1199,1200,1202,1203,841],{},"Requiply muestra en la bandeja de entrada el nombre de Instagram, el ",[928,1201,1011],{}," y la foto de perfil de cada cliente, y los actualiza más o menos una vez a la semana. Como en otros canales, la conversación se puede vincular con la ficha de un cliente, consulta ",[761,1204,1206],{"href":1205},"\u002Fes\u002Fguides\u002Fconversations\u002Finbox#vincular-conversaciones-a-clientes","Vincular conversaciones con clientes",[753,1208,1209],{},"Hay una conversación por usuario de Instagram y cuenta conectada. Cuando vuelve a escribir más adelante, se reabre la misma conversación.",[794,1211,1213],{"id":1212},"responder","Responder",[1092,1215,1216,1225,1235,1249],{},[915,1217,1218,1221,1222,841],{},[757,1219,1220],{},"Desde Requiply."," Escribe en el cuadro de redacción. Instagram solo muestra texto sin formato, así que el formato se elimina. Instagram limita la longitud de cada mensaje, así que una respuesta larga sale en varios mensajes. Las fotos, los vídeos, el audio y los archivos se envían con el botón ",[757,1223,1224],{},"+",[915,1226,1227,1230,1231,1234],{},[757,1228,1229],{},"Desde la app de Instagram."," Las respuestas escritas en la app de Instagram también aparecen en el hilo, con la etiqueta ",[781,1232,1233],{},"Sent from Instagram"," (enviado desde Instagram). Como ha intervenido una persona, una conversación que estaba atendiendo el asistente de IA pasa a tu equipo.",[915,1236,1237,1240,1241,1244,1245,1248],{},[757,1238,1239],{},"No se puede editar ni eliminar."," No puedes editar ni anular el envío de tus propias respuestas en Instagram, porque Instagram no deja que otras apps modifiquen los mensajes enviados. Los botones ",[757,1242,1243],{},"Edit"," y ",[757,1246,1247],{},"Delete"," no aparecen en las conversaciones de Instagram.",[915,1250,1251,1254,1255,1258,1259,1262],{},[757,1252,1253],{},"Ediciones y envíos anulados por el cliente."," Cuando un cliente edita un mensaje en Instagram, la bandeja de entrada muestra el texto nuevo con la etiqueta ",[781,1256,1257],{},"edited"," (editado). Cuando anula el envío, el mensaje se sustituye por ",[781,1260,1261],{},"The client unsent this message"," (el cliente ha anulado el envío de este mensaje), y su texto y sus archivos se eliminan de Requiply.",[890,1264,1266],{"id":1265},"el-plazo-de-respuesta-de-24-horas","El plazo de respuesta de 24 horas",[753,1268,1269,1270,1273],{},"Instagram acepta respuestas durante las ",[757,1271,1272],{},"24 horas"," siguientes al último mensaje del cliente:",[1092,1275,1276,1283,1298],{},[915,1277,1278,1279,1282],{},"En las últimas 6 horas, el cuadro de redacción muestra ",[781,1280,1281],{},"The channel accepts replies until {time}."," (el canal acepta respuestas hasta esa hora).",[915,1284,1285,1286,1289,1290,1293,1294,1297],{},"Pasadas las 24 horas, los ",[757,1287,1288],{},"miembros de tu equipo"," todavía pueden responder hasta ",[757,1291,1292],{},"7 días"," después del último mensaje del cliente. El asistente de IA no puede. El cuadro de redacción muestra ",[781,1295,1296],{},"The 24-hour window has passed. Team members can still reply until {time}, the AI assistant cannot."," (ha pasado el plazo de 24 horas: los miembros del equipo aún pueden responder hasta esa hora, el asistente de IA no).",[915,1299,1300,1301,1304],{},"Pasados 7 días, la conversación se puede leer pero no responder: ",[781,1302,1303],{},"The channel allows replies only within 24 hours of the last client message."," (el canal solo admite respuestas en las 24 horas siguientes al último mensaje del cliente). Se vuelve a abrir en cuanto el cliente escribe.",[753,1306,1307,1308,1311,1312,1315],{},"Si Instagram rechaza una respuesta, se marca como ",[757,1309,1310],{},"Not delivered"," (no entregado) y el motivo aparece al pasar el cursor por encima. Por ejemplo, ",[781,1313,1314],{},"The contact blocked this channel"," (el contacto ha bloqueado este canal) significa que el cliente ha bloqueado tu cuenta.",[794,1317,1319],{"id":1318},"estado-de-lectura-y-escritura","Estado de lectura y escritura",[1092,1321,1322,1328,1334],{},[915,1323,1324,1327],{},[757,1325,1326],{},"Al abrir una conversación"," en Requiply, los mensajes del cliente se marcan como vistos en Instagram.",[915,1329,1330,1333],{},[757,1331,1332],{},"Visto por el cliente."," Cuando el cliente ve una respuesta de tu equipo o del asistente de IA, el mensaje recibe la marca de leído en la bandeja de entrada.",[915,1335,1336,1339],{},[757,1337,1338],{},"Escribiendo."," Mientras el asistente de IA redacta una respuesta, el cliente ve en Instagram el indicador de que se está escribiendo.",[794,1341,1343],{"id":1342},"mantener-la-conexión-activa","Mantener la conexión activa",[753,1345,1346,1347,1350],{},"Requiply renueva automáticamente el inicio de sesión de Instagram mientras la cuenta está en uso. El canal muestra ",[757,1348,1349],{},"Needs attention"," (requiere atención) cuando Instagram deja de aceptarlo, por ejemplo cuando el inicio de sesión ha caducado o alguien ha quitado Requiply de la cuenta en Instagram. En ese caso:",[1092,1352,1353,1360],{},[915,1354,1355,1356,1359],{},"el diálogo de la página Communications dice ",[781,1357,1358],{},"Instagram stopped accepting the sign-in. Sign in again to keep receiving messages."," (Instagram ha dejado de aceptar el inicio de sesión: vuelve a iniciar sesión para seguir recibiendo mensajes),",[915,1361,1362,1363,1366,1367,1370],{},"el desplegable ",[757,1364,1365],{},"Actions"," de la pestaña Channels ofrece ",[757,1368,1369],{},"Sign in again"," (volver a iniciar sesión).",[753,1372,1373],{},"Vuelve a iniciar sesión con la misma cuenta. En cualquier caso, las conversaciones existentes se quedan en la bandeja de entrada como historial.",[753,1375,1376,1377,1379],{},"Puedes conectar más de una cuenta de Instagram con ",[757,1378,982],{}," (conectar otra cuenta) en el diálogo de Instagram. Cada cuenta tiene su propia fila en la pestaña Channels, con su propio horario del asistente de IA.",[753,1381,1382],{},"Si el titular de la cuenta quita Requiply en Instagram y pide a Meta que elimine sus datos, Requiply elimina la conexión junto con sus conversaciones y los archivos guardados.",[794,1384,1386],{"id":1385},"situaciones-habituales","Situaciones habituales",[1092,1388,1389,1398,1407,1413],{},[915,1390,1391,1394,1395,1397],{},[757,1392,1393],{},"Un cliente responde a tu historia preguntando el precio."," El mensaje llega con la tarjeta ",[781,1396,1140],{}," y la imagen de la historia, así que quien responda ve exactamente a qué artículo se refiere el cliente.",[915,1399,1400,1403,1404,1406],{},[757,1401,1402],{},"Una campaña trae mensajes desde un anuncio."," Cada conversación muestra el anuncio en ",[757,1405,1169],{},", y el asistente de IA responde al momento a las preguntas sobre el artículo anunciado.",[915,1408,1409,1412],{},[757,1410,1411],{},"Un cliente escribió el viernes por la tarde y nadie respondió hasta el lunes."," El plazo de 24 horas ha pasado, pero un miembro de tu equipo todavía puede responder hasta el viernes siguiente. El cuadro de redacción muestra hasta cuándo.",[915,1414,1415,1418,1419,1421,1422,1424],{},[757,1416,1417],{},"Instagram ha dejado de aceptar el inicio de sesión."," El canal muestra ",[757,1420,1349],{},". Un administrador pulsa ",[757,1423,1369],{}," con la misma cuenta y los mensajes siguen llegando.",[794,1426,1428],{"id":1427},"consejos-y-precauciones","Consejos y precauciones",[1092,1430,1431,1437,1443,1457],{},[915,1432,1433,1436],{},[757,1434,1435],{},"Responde en 24 horas siempre que puedas."," Las respuestas tardías dependen del plazo de 7 días para el equipo, y el asistente de IA no puede usarlo.",[915,1438,1439,1442],{},[757,1440,1441],{},"Revisa lo que envías antes de pulsar Intro."," Tus respuestas no se pueden editar ni eliminar en Instagram.",[915,1444,1445,1448,1449,1452,1453,841],{},[757,1446,1447],{},"Mantén activada la pregunta de contacto."," Instagram no comparte los números de teléfono de los clientes, así que mantén activado ",[757,1450,1451],{},"Ask for a phone or email before handing over"," (pedir un teléfono o un email antes del traspaso) en la ",[761,1454,1456],{"href":1455},"\u002Fes\u002Fguides\u002Fconversations\u002Fchannels#pesta%C3%B1a-del-asistente-de-ia","configuración",[915,1458,1459,1462],{},[757,1460,1461],{},"Usa una sola organización de Requiply por cuenta."," Una cuenta de Instagram que ya está conectada en otra organización tiene que desconectarse allí primero.",{"title":1464,"searchDepth":1465,"depth":1465,"links":1466},"",2,[1467,1471,1474,1478,1481,1482,1483,1484],{"id":796,"depth":1465,"text":797,"children":1468},[1469],{"id":892,"depth":1470,"text":893},3,{"id":909,"depth":1465,"text":910,"children":1472},[1473],{"id":1019,"depth":1470,"text":1020},{"id":1089,"depth":1465,"text":1090,"children":1475},[1476,1477],{"id":1158,"depth":1470,"text":1159},{"id":1195,"depth":1470,"text":1196},{"id":1212,"depth":1465,"text":1213,"children":1479},[1480],{"id":1265,"depth":1470,"text":1266},{"id":1318,"depth":1465,"text":1319},{"id":1342,"depth":1465,"text":1343},{"id":1385,"depth":1465,"text":1386},{"id":1427,"depth":1465,"text":1428},"Conecta tu cuenta de Instagram Business o Creator para que los mensajes directos de Instagram lleguen a la bandeja de entrada Conversations: acceso a la beta, el ajuste de herramientas conectadas, inicio de sesión con Instagram, publicaciones, reels y respuestas a historias compartidos, anuncios, el plazo de respuesta de 24 horas y los límites de la integración con Instagram.","md",null,{"gitbook":1489,"translation":1493,"aliases":1495},{"source":1490,"icon":1491,"url":1492},"settings\u002Fintegrations\u002Finstagram.md","instagram","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Finstagram",{"source":1494},"937ee8df9a8e39a7",[1496],"\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Finstagram",{"title":267,"icon":270},{"title":748,"description":1485},"ERielgcE-UtPKTiv9hrZJ_Ca61-yjUde3z9eGuVaXKE",[1501,1503],{"title":265,"path":261,"stem":262,"description":1502,"icon":260,"children":-1},"Configuración de la bandeja de entrada Conversations: conecta Telegram, OLX e Instagram como canales, ponlos en pausa o desconéctalos, activa el asistente de IA, elige cuándo responde en cada canal y define las reglas de traspaso al equipo, las recogidas y devoluciones fuera del horario laboral, el límite de respuestas y la vinculación automática con clientes.",{"title":272,"path":273,"stem":274,"description":1504,"icon":275,"children":-1},"Conecta tu cuenta de OLX para que los mensajes de los compradores sobre tus anuncios de OLX lleguen a la bandeja de entrada Conversations: inicio de sesión con OLX, la tarjeta del anuncio sobre cada chat, respuestas del asistente de IA, respuestas desde la app de OLX, archivos, marcas de lectura y los límites de la integración con OLX.",1792586063945]