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Tu equipo responde desde Requiply en la web o en la app móvil, o bien el ",[761,766,767],{"href":255},"asistente de IA"," responde primero, con el anuncio por el que pregunta el comprador encima del chat.",[770,771,772,775,776,780,781,784,785,789],"note",{},[757,773,774],{},"Beta."," OLX forma parte de la bandeja de entrada Conversations, que se activa en ",[761,777,779],{"href":778},"\u002Fes\u002Fguides\u002Fsettings\u002Forganization\u002Ffeatures#activar-la-bandeja-de-entrada-de-conversaciones","Funciones de la organización",". La tarjeta de OLX de la página Communications solo aparece mientras la bandeja de entrada está activada. Al pasar el cursor por encima de la etiqueta ",[757,782,783],{},"Beta"," del logotipo de OLX se lee: ",[786,787,788],"em",{},"Beta. This channel works, and we keep improving it based on your feedback."," (beta: este canal funciona y lo seguimos mejorando a partir de tus comentarios). Está disponible para todas las organizaciones.",[791,792,794],"h2",{"id":793},"antes-de-empezar","Antes de empezar",[796,797,798,811],"table",{},[799,800,801],"thead",{},[802,803,804,808],"tr",{},[805,806,807],"th",{},"Requisito",[805,809,810],{},"Por qué importa",[812,813,814,823,831,839],"tbody",{},[802,815,816,820],{},[817,818,819],"td",{},"La bandeja de entrada Conversations activada",[817,821,822],{},"Las conversaciones de OLX están en la bandeja de entrada.",[802,824,825,828],{},[817,826,827],{},"Un administrador en Requiply",[817,829,830],{},"Solo los administradores conectan canales.",[802,832,833,836],{},[817,834,835],{},"Los datos de acceso de tu cuenta de OLX",[817,837,838],{},"Inicias sesión en la propia página de OLX; Requiply nunca ve tu contraseña de OLX.",[802,840,841,848],{},[817,842,843,844,847],{},"Plan ",[757,845,846],{},"Advanced",", solo para las respuestas del asistente de IA",[817,849,850],{},"Recibir y responder mensajes de OLX funciona en todos los planes.",[791,852,854],{"id":853},"conectar-tu-cuenta-de-olx","Conectar tu cuenta de OLX",[856,857,858,878,885,888],"ol",{},[859,860,861,862,865,866,874,875,877],"li",{},"Abre ",[757,863,864],{},"Settings → Integrations → Communications",", en ",[761,867,871],{"href":868,"rel":869},"https:\u002F\u002Fapp.requiply.com\u002Fsettings\u002Fintegrations\u002Fcommunications",[870],"nofollow",[872,873,868],"code",{},", y busca la tarjeta ",[757,876,272],{},".",[859,879,880,881,884],{},"Pulsa ",[757,882,883],{},"Sign in with OLX"," (iniciar sesión con OLX). OLX abre su página de inicio de sesión y consentimiento.",[859,886,887],{},"Inicia sesión con la cuenta de OLX a la que pertenecen tus anuncios y concede el acceso.",[859,889,890,891,894],{},"OLX te devuelve a Requiply y la tarjeta muestra ",[757,892,893],{},"Configured"," (configurado).",[896,897,898,903],"figure",{},[899,900],"img",{"src":901,"alt":902},"\u002Fassets\u002Fsettings\u002Fintegrations\u002Folx\u002Folx-card.png","La tarjeta de OLX en la página Communications en modo oscuro: el título OLX con una etiqueta OLX, el logotipo de OLX, el estado verde Configured y un botón Manage",[904,905,906],"figcaption",{},[753,907,908,909,912],{},"La tarjeta de OLX con una cuenta ya conectada. ",[757,910,911],{},"Manage"," abre la cuenta, la hora de la última comprobación y un enlace a la configuración del canal y del asistente de IA.",[753,914,915,916,919,920,923,924,927],{},"Después, la cuenta aparece en la pestaña ",[757,917,918],{},"Channels"," de la ",[761,921,922],{"href":261},"configuración de la bandeja de entrada omnicanal",", donde puedes ponerla en pausa, desconectarla o elegir cuándo responde el asistente de IA a los compradores de OLX. Puedes conectar más de una cuenta de OLX con ",[757,925,926],{},"Connect another account"," (conectar otra cuenta).",[791,929,931],{"id":930},"cómo-llegan-los-mensajes","Cómo llegan los mensajes",[753,933,934,935,938],{},"OLX no envía los mensajes nuevos a otras apps, así que Requiply los comprueba cada ",[757,936,937],{},"10 a 15 segundos",". La tarjeta muestra cuándo se comprobó la cuenta por última vez.",[940,941,942,948,954],"ul",{},[859,943,944,947],{},[757,945,946],{},"Justo después de conectar,"," los chats con mensajes sin leer entran en la bandeja de entrada. Los chats más antiguos aparecen cuando el comprador vuelve a escribir, y los mensajes anteriores se conservan como historial.",[859,949,950,953],{},[757,951,952],{},"Un chat por comprador y anuncio."," OLX mantiene un chat distinto por cada anuncio sobre el que pregunta un comprador, y la bandeja de entrada hace lo mismo.",[859,955,956,959],{},[757,957,958],{},"Los archivos y las fotos"," que envían los compradores se guardan en Requiply, porque los enlaces de OLX a esos archivos caducan al cabo de una hora más o menos.",[791,961,963],{"id":962},"la-tarjeta-del-anuncio","La tarjeta del anuncio",[753,965,966,967,970,971,974],{},"Cada conversación de OLX muestra encima del hilo el anuncio del que trata: la foto, el título, el precio y ",[786,968,969],{},"Not active"," (no activo) cuando el anuncio ya no está publicado. ",[757,972,973],{},"Open on OLX"," (abrir en OLX) abre el anuncio; la flecha pliega la tarjeta en una sola línea. Los datos se actualizan a medida que llegan mensajes nuevos, y el asistente de IA también los lee, así que sabe a qué artículo se refiere el comprador.",[896,976,977,981],{},[899,978],{"src":979,"alt":980},"\u002Fassets\u002Fconversations\u002Finbox\u002Fthread-olx.png","Una conversación de OLX con Sophie en la bandeja de entrada. Una tarjeta de anuncio resaltada dice OLX listing, Rode Procaster microphone for rent, UAH 750, con Open on OLX y una flecha para plegarla. La compradora pregunta si el Procaster está disponible la semana que viene, el asistente de IA responde con el precio diario y la fianza (con una doble marca que indica que la compradora lo ha leído), la compradora elige de martes a jueves y el asistente confirma 3 días por 2,250 UAH y pide un número de teléfono. Una nota resaltada al final dice The AI assistant is answering. Your reply takes the conversation over, con un botón Take over",[904,982,983],{},[753,984,985],{},"Una compradora de OLX atendida por el asistente de IA, con el anuncio arriba. La doble marca indica que la compradora ha leído la respuesta.",[791,987,989],{"id":988},"responder","Responder",[940,991,992,998],{},[859,993,994,997],{},[757,995,996],{},"Desde Requiply."," Escribe en el cuadro de redacción. Las respuestas largas se dividen en varios mensajes de OLX. OLX exige texto en cada mensaje, así que los archivos que se envían solos salen con su nombre como texto.",[859,999,1000,1003,1004,1007],{},[757,1001,1002],{},"Desde la app de OLX."," Las respuestas que escribes en la app de OLX de tu móvil también aparecen en el hilo, con la etiqueta ",[786,1005,1006],{},"Sent from OLX"," (enviado desde OLX). Como ha intervenido una persona, una conversación que estaba atendiendo el asistente de IA pasa a tu equipo.",[791,1009,1011],{"id":1010},"estado-de-lectura","Estado de lectura",[753,1013,1014],{},"Requiply y OLX mantienen sincronizado el estado de lectura del otro:",[940,1016,1017,1023,1029,1035],{},[859,1018,1019,1022],{},[757,1020,1021],{},"Al abrir una conversación"," en Requiply, el chat se marca como leído en OLX.",[859,1024,1025,1028],{},[757,1026,1027],{},"Al responder"," desde Requiply, tanto si lo hace un miembro de tu equipo como el asistente de IA, también se marca como leído en OLX, para que la app de OLX no siga mostrando como nuevos los chats ya respondidos.",[859,1030,1031,1034],{},[757,1032,1033],{},"Al leer un chat en la app de OLX"," se borra su contador de no leídos en Requiply, siempre que el último en escribir haya sido el comprador.",[859,1036,1037,1040],{},[757,1038,1039],{},"Leído por el comprador."," Cuando el comprador lee tu respuesta, aparece una doble marca junto a la hora de ese mensaje, en la web y en la app móvil. Requiply sigue comprobándolo durante dos días después de tu último mensaje.",[791,1042,1044],{"id":1043},"situaciones-habituales","Situaciones habituales",[940,1046,1047,1057,1066],{},[859,1048,1049,1052,1053,1056],{},[757,1050,1051],{},"\"¿Sigue disponible?\" a medianoche."," Con OLX configurado para responder ",[757,1054,1055],{},"Always"," (siempre), el asistente contesta en segundos con el precio y la fianza de tu catálogo, y pide un número de teléfono antes de pasar una pregunta sobre una reserva a tu equipo.",[859,1058,1059,1062,1063,1065],{},[757,1060,1061],{},"Un responsable contesta desde la app de OLX sobre la marcha."," La respuesta aparece en Requiply como ",[786,1064,1006],{}," y el asistente deja de responder a ese comprador.",[859,1067,1068,1071,1072,1074],{},[757,1069,1070],{},"Se ha retirado el anuncio."," La tarjeta dice ",[786,1073,969],{}," y la conversación se queda en la bandeja de entrada con su historial.",[791,1076,1078],{"id":1077},"consejos-y-precauciones","Consejos y precauciones",[940,1080,1081,1095,1105],{},[859,1082,1083,1086,1087,1090,1091,877],{},[757,1084,1085],{},"Los números de teléfono se quedan en OLX."," OLX no comparte los números de teléfono de los compradores con otras apps, así que mantén activado ",[757,1088,1089],{},"Ask for a phone or email before handing over"," (pedir un teléfono o un email antes del traspaso) en la ",[761,1092,1094],{"href":1093},"\u002Fes\u002Fguides\u002Fconversations\u002Fchannels#pesta%C3%B1a-del-asistente-de-ia","configuración",[859,1096,1097,1100,1101,1104],{},[757,1098,1099],{},"También aparecen los chats en los que tú eres el comprador."," Si alguien usa la misma cuenta de OLX para escribir a otros vendedores, esos chats también entran en la bandeja de entrada. Su tarjeta de anuncio solo muestra el número del anuncio, porque OLX no muestra a Requiply los anuncios de otros vendedores. Configura OLX para que el asistente no responda nunca (",[757,1102,1103],{},"Never",") si la cuenta se usa para comprar, o cierra esos chats.",[859,1106,1107,1110,1111,1114,1115,1118,1119,877],{},[757,1108,1109],{},"Cuando OLX deja de aceptar el inicio de sesión,"," la tarjeta dice ",[786,1112,1113],{},"OLX stopped accepting the sign-in. Sign in again to keep receiving messages."," (OLX ha dejado de aceptar el inicio de sesión: vuelve a iniciar sesión para seguir recibiendo mensajes) y el canal muestra ",[757,1116,1117],{},"Needs attention"," (requiere atención). Pulsa ",[757,1120,1121],{},"Sign in again",{"title":1123,"searchDepth":1124,"depth":1124,"links":1125},"",2,[1126,1127,1128,1129,1130,1131,1132,1133],{"id":793,"depth":1124,"text":794},{"id":853,"depth":1124,"text":854},{"id":930,"depth":1124,"text":931},{"id":962,"depth":1124,"text":963},{"id":988,"depth":1124,"text":989},{"id":1010,"depth":1124,"text":1011},{"id":1043,"depth":1124,"text":1044},{"id":1077,"depth":1124,"text":1078},"Conecta tu cuenta de OLX para que los mensajes de los compradores sobre tus anuncios de OLX lleguen a la bandeja de entrada Conversations: inicio de sesión con OLX, la tarjeta del anuncio sobre cada chat, respuestas del asistente de IA, respuestas desde la app de OLX, archivos, marcas de lectura y los límites de la integración con OLX.","md",null,{"gitbook":1138,"translation":1142,"aliases":1144},{"source":1139,"icon":1140,"url":1141},"settings\u002Fintegrations\u002Folx.md","store","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Folx",{"source":1143},"ca2a0b79559aab0a",[1145],"\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Folx",{"title":272,"icon":275},{"title":748,"description":1134},"_3vwp9VR-u85avAy5oHg0B_CQs7KMp6_18tsEBerY18",[1150,1152],{"title":267,"path":268,"stem":269,"description":1151,"icon":270,"children":-1},"Conecta tu cuenta de Instagram Business o Creator para que los mensajes directos de Instagram lleguen a la bandeja de entrada Conversations: acceso a la beta, el ajuste de herramientas conectadas, inicio de sesión con Instagram, publicaciones, reels y respuestas a historias compartidos, anuncios, el plazo de respuesta de 24 horas y los límites de la integración con Instagram.",{"title":277,"path":278,"stem":279,"description":1153,"icon":280,"children":-1},"Las notas, fotos, archivos y gastos que tu equipo añade a un artículo, una tarea, una reserva o un cliente, junto con el historial automático que Requiply registra a su lado.",1792586064724]