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Se ofrece cuando la ",[772,773,775],"a",{"href":774},"\u002Fes\u002Fguides\u002Fsettings\u002Forganization\u002Ffeatures#activar-la-bandeja-de-entrada-de-conversaciones","bandeja de entrada de conversaciones"," está activada y tu ",[772,778,779],{"href":481},"grupo de permisos"," permite las conversaciones. Actívala en ",[755,782,783],{},"More"," si no está en tu barra de pestañas. La insignia de la pestaña cuenta las conversaciones pendientes de respuesta.",[786,787,788,793],"figure",{},[789,790],"img",{"src":791,"alt":792},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Finbox.png","Dos pantallas de iPhone. A la izquierda, la pestaña Conversations con All, Today y This week y chats de Mia Holloway por Instagram, visitantes de la web, James Whitfield, Oliver Pemberton por Telegram, Sophie por OLX, Harry y Emma Crawford. A la derecha, la conversación de Telegram de Oliver Pemberton, Unassigned: pregunta por el kit de pódcast de Rode, el asistente de IA responde con la disponibilidad y el precio y después pasa el chat al equipo; abajo está el cuadro de redacción Write a reply",[794,795,796],"figcaption",{},[752,797,798],{},"La bandeja de entrada y una conversación de Telegram en la que la IA respondió primero y pasó el chat al equipo.",[800,801,802,817,836,844],"ul",{},[803,804,805,808,809,812,813,816],"li",{},[755,806,807],{},"All",", ",[755,810,811],{},"Today"," y ",[755,814,815],{},"This week"," (todas, hoy y esta semana) acotan la lista. Desliza hacia abajo para actualizar.",[803,818,819,820,823,824,827,828,831,832,835],{},"En una conversación, escribe en ",[755,821,822],{},"Write a reply"," (escribe una respuesta) y envía. El botón de adjuntar añade un ",[755,825,826],{},"File"," (archivo), una foto de la ",[755,829,830],{},"Camera"," (cámara) o una foto de la ",[755,833,834],{},"Gallery"," (galería).",[803,837,838,839,843],{},"Mientras el asistente de IA atiende una conversación, el hilo dice ",[840,841,842],"em",{},"The AI assistant is answering. Your reply takes the conversation over."," (el asistente de IA está respondiendo; tu respuesta toma el control de la conversación).",[803,845,846,847,850,851,854],{},"Si un compañero ya la está atendiendo, al enviar la app pregunta ",[755,848,849],{},"Another team member is replying"," (otro miembro del equipo está respondiendo) con ",[755,852,853],{},"Send and take over"," (enviar y tomar el control).",[752,856,857,858,860,861,863],{},"Lo que permite cada canal y cómo pasa el asistente de IA las conversaciones al equipo se explica en ",[772,859,250],{"href":251}," y en ",[772,862,254],{"href":255},".",[865,866,868],"h3",{"id":867},"las-acciones-de-la-conversación","Las acciones de la conversación",[786,870,871,876],{},[789,872],{"src":873,"alt":874,"width":875},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fconversation-actions.png","El menú de acciones de la conversación de Telegram de Oliver Pemberton en un iPhone: el recuadro 1 alrededor de Open client, Change client y Unlink client, y después Return to AI, Close conversation y Cancel",320,[794,877,878],{},[752,879,880,883],{},[755,881,882],{},"1"," Abre, cambia o desvincula el cliente al que pertenece esta conversación.",[752,885,886,887,890],{},"Toca ",[755,888,889],{},"⋯"," en la esquina superior derecha de una conversación:",[892,893,894,907],"table",{},[895,896,897],"thead",{},[898,899,900,904],"tr",{},[901,902,903],"th",{},"Acción",[901,905,906],{},"Qué hace",[908,909,910,921,931,941,959,969,979],"tbody",{},[898,911,912,918],{},[913,914,915],"td",{},[755,916,917],{},"Open client",[913,919,920],{},"Abre la página del cliente vinculado.",[898,922,923,928],{},[913,924,925],{},[755,926,927],{},"Link client",[913,929,930],{},"Busca entre tus clientes y elige al que pertenece esta conversación.",[898,932,933,938],{},[913,934,935],{},[755,936,937],{},"Change client",[913,939,940],{},"Vincula otro cliente.",[898,942,943,948],{},[913,944,945],{},[755,946,947],{},"Unlink client",[913,949,950,951,954,955,958],{},"Pregunta ",[755,952,953],{},"Unlink the client?"," (¿desvincular el cliente?): ",[840,956,957],{},"Booking updates will stop going to this chat."," (las novedades de las reservas dejarán de llegar a este chat).",[898,960,961,966],{},[913,962,963],{},[755,964,965],{},"Take over",[913,967,968],{},"Toma el control de la conversación, la tenga el asistente de IA o nadie.",[898,970,971,976],{},[913,972,973],{},[755,974,975],{},"Return to AI",[913,977,978],{},"Devuelve la conversación al asistente de IA.",[898,980,981,990],{},[913,982,983,986,987],{},[755,984,985],{},"Close conversation"," \u002F ",[755,988,989],{},"Reopen conversation",[913,991,992],{},"Cierra una conversación terminada o la vuelve a abrir.",[752,994,995,996,999,1000,1003],{},"Cuando el teléfono o el nombre del cliente coinciden con uno de tus clientes, un aviso dice ",[840,997,998],{},"This looks like {name}"," (parece que es {name}) con ",[755,1001,1002],{},"Link",". Vincularlo es importante: a partir de ese momento, las novedades de las reservas de ese cliente llegan a este chat y la página del cliente muestra la conversación.",[760,1005,1007],{"id":1006},"el-menú-de-pulsación-larga","El menú de pulsación larga",[752,1009,1010],{},"Mantén pulsado un mensaje un momento. El teléfono vibra brevemente, el mensaje se eleva sobre un fondo desenfocado y se abre un menú a su lado.",[786,1012,1013,1017],{},[789,1014],{"src":1015,"alt":1016,"width":875},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fmessage-menu.png","Una conversación de Telegram en un iPhone con una de las respuestas del equipo mantenida pulsada: el fondo está desenfocado y la respuesta Hi Oliver, it's Oliver from Stalford... aparece elevada. Debajo, un menú con el recuadro 1 alrededor de la cabecera Today, 17:15 con las marcas de lectura y el recuadro 2 alrededor de Copy, Edit y Delete",[794,1018,1019],{},[752,1020,1021,1023,1024,1027],{},[755,1022,882],{}," Cuándo se envió el mensaje y si se ha leído. ",[755,1025,1026],{},"2"," Las acciones que permite este mensaje.",[752,1029,1030,1031,1034],{},"La cabecera del menú muestra el día y la hora en que se envió el mensaje, ",[840,1032,1033],{},"edited"," (editado) si se ha cambiado y, en las respuestas de tu equipo, hasta dónde ha llegado: enviándose, enviado, entregado, leído (marcas azules) o no entregado (en rojo).",[892,1036,1037,1049],{},[895,1038,1039],{},[898,1040,1041,1043,1046],{},[901,1042,903],{},[901,1044,1045],{},"En las conversaciones",[901,1047,1048],{},"En los comentarios",[908,1050,1051,1064,1076,1088],{},[898,1052,1053,1058,1061],{},[913,1054,1055],{},[755,1056,1057],{},"Copy",[913,1059,1060],{},"Cualquier mensaje con texto",[913,1062,1063],{},"Cualquier comentario con texto",[898,1065,1066,1071,1073],{},[913,1067,1068],{},[755,1069,1070],{},"Reply",[913,1072],{},[913,1074,1075],{},"Los comentarios de otras personas y los tuyos",[898,1077,1078,1083,1086],{},[913,1079,1080],{},[755,1081,1082],{},"Edit",[913,1084,1085],{},"Las respuestas de tu propio equipo, si el canal lo permite",[913,1087],{},[898,1089,1090,1095,1097],{},[913,1091,1092],{},[755,1093,1094],{},"Delete",[913,1096,1085],{},[913,1098],{},[865,1100,1102],{"id":1101},"editar-y-eliminar-tus-respuestas","Editar y eliminar tus respuestas",[752,1104,1105],{},"Que una respuesta se pueda cambiar depende del canal, porque el cambio también tiene que llegar a la app del cliente:",[892,1107,1108,1121],{},[895,1109,1110],{},[898,1111,1112,1115,1118],{},[901,1113,1114],{},"Canal",[901,1116,1117],{},"Editar",[901,1119,1120],{},"Eliminar",[908,1122,1123,1138,1148],{},[898,1124,1125,1128,1131],{},[913,1126,1127],{},"Telegram",[913,1129,1130],{},"Respuestas de texto sin archivos, en cualquier momento",[913,1132,1133,1134,1137],{},"En las ",[755,1135,1136],{},"48 horas"," siguientes al envío",[898,1139,1140,1143,1146],{},[913,1141,1142],{},"Widget web y página de reservas",[913,1144,1145],{},"En cualquier momento",[913,1147,1145],{},[898,1149,1150,1153,1156],{},[913,1151,1152],{},"Instagram, OLX",[913,1154,1155],{},"No",[913,1157,1155],{},[752,1159,1160,1161,1163,1164,1166],{},"Una respuesta que nunca se llegó a entregar se puede eliminar en cualquier momento en los canales que permiten eliminar. El menú solo ofrece lo que es posible, así que ",[755,1162,1082],{}," o ",[755,1165,1094],{}," simplemente no aparecen cuando el canal no lo permite.",[752,1168,1169,1171,1172,1175,1176,1179,1180,1182],{},[755,1170,1082],{}," vuelve a poner el texto en el cuadro de redacción con un aviso ",[755,1173,1174],{},"Editing"," (editando), como en una app de mensajería. Cámbialo y toca la marca de verificación para guardar, o ",[755,1177,1178],{},"Cancel editing"," (cancelar la edición). Después, el mensaje muestra ",[840,1181,1033],{}," en el hilo.",[752,1184,1185,1187,1188,1191,1192,1195,1196,1199],{},[755,1186,1094],{}," pregunta ",[755,1189,1190],{},"Delete this message?"," (¿eliminar este mensaje?): ",[840,1193,1194],{},"The client will no longer see it. The thread keeps a note that it was deleted."," (el cliente ya no lo verá; el hilo conserva una nota de que se eliminó). En su lugar, el hilo muestra ",[840,1197,1198],{},"You deleted this message"," (has eliminado este mensaje).",[752,1201,1202,1203,1206],{},"Si el canal rechaza el cambio, la app dice ",[840,1204,1205],{},"The channel refused the change."," (el canal ha rechazado el cambio).",[760,1208,277],{"id":1209},"comentarios",[752,1211,1212,1213,1216,1217,1220,1221,1224],{},"Las reservas, las tareas y las unidades tienen comentarios internos para el equipo. En la página de la reserva, la sección ",[755,1214,1215],{},"Comments"," (comentarios) muestra los más recientes; ",[755,1218,1219],{},"See all"," (ver todos) abre el hilo completo. Durante una lista de comprobación, ",[755,1222,1223],{},"Unit comments"," (comentarios de la unidad) abre los comentarios de una unidad.",[786,1226,1227,1231],{},[789,1228],{"src":1229,"alt":1230},"\u002Fassets\u002Fmobile-app\u002Fconversations-and-comments\u002Fcomment-reply.png","Dos pantallas de iPhone de los comentarios de la reserva #25. A la izquierda, el comentario de Emily Carter @Oliver Grant can you check the second XLR cable before Monday? mantenido pulsado, con el menú Thu, October 8, 11:40, Reply (recuadro 1) y Copy. A la derecha, después de Reply, el recuadro 2 marca el aviso Emily Carter con el comentario citado encima del campo Type a message; más arriba se ve una respuesta anterior de Oliver que cita el mismo comentario",[794,1232,1233],{},[752,1234,1235,1237,1238,1240],{},[755,1236,882],{}," Mantén pulsado un comentario y toca Reply. ",[755,1239,1026],{}," El comentario citado encima del cuadro de redacción; toca la cruz para cancelar.",[800,1242,1243,1258,1265],{},[803,1244,1245,1246,1249,1250,1253,1254,1257],{},"Escribe en ",[755,1247,1248],{},"Add a comment…"," (añade un comentario) y toca ",[755,1251,1252],{},"Send",". ",[755,1255,1256],{},"Attach"," (adjuntar) añade archivos o fotos.",[803,1259,1260,1261,1264],{},"Escribe ",[755,1262,1263],{},"@"," para mencionar a un compañero; recibirá una notificación push.",[803,1266,1267,1268,1163,1270,1272,1273,1276],{},"Mantén pulsado un comentario y elige ",[755,1269,1070],{},[755,1271,1057],{},". El aviso de respuesta tiene ",[755,1274,1275],{},"Cancel reply"," (cancelar la respuesta). Toca la cita de una respuesta publicada para ir al original.",[752,1278,1279,1280,863],{},"Cómo notifican las menciones y las respuestas se explica en ",[772,1281,277],{"href":1282},"\u002Fes\u002Fguides\u002Fconversations\u002Fcomments#qui%C3%A9n-recibe-notificaciones",[865,1284,1286],{"id":1285},"ver-fotos","Ver fotos",[752,1288,1289],{},"Toca una foto de un comentario para abrirla a pantalla completa:",[800,1291,1292,1295,1298,1301,1304],{},[803,1293,1294],{},"Desliza a la izquierda o a la derecha para pasar de una foto a otra del mismo comentario.",[803,1296,1297],{},"Pellizca o toca dos veces para ampliar.",[803,1299,1300],{},"Desliza hacia arriba o hacia abajo para cerrar.",[803,1302,1303],{},"Toca una vez para ocultar o mostrar los botones.",[803,1305,1306,1309],{},[755,1307,1308],{},"Share"," (compartir) abre el menú para compartir del teléfono, así puedes guardar la foto o enviarla.",[760,1311,1313],{"id":1312},"la-pestaña-assistant","La pestaña Assistant",[752,1315,766,1316,1319,1320,1322,1323,863],{},[755,1317,1318],{},"Assistant"," es el Asistente de Requiply en el teléfono: pregúntale por las reservas, las deudas, la disponibilidad o cómo funciona una función. Actívala en ",[755,1321,783],{},". Las capturas de pantalla de sus respuestas se abren en el mismo visor de fotos. Consulta ",[772,1324,640],{"href":1325},"\u002Fes\u002Fai\u002Frequiply-assistant#en-la-app-m%C3%B3vil",[760,1327,1329],{"id":1328},"notificaciones-push","Notificaciones push",[752,1331,1332,1333,1336,1337,863],{},"Las conversaciones nuevas, las conversaciones que se pasan al equipo y los mensajes nuevos llegan como notificaciones push si las has activado en ",[755,1334,1335],{},"Account → Notifications"," (cuenta, notificaciones), en la web. Las menciones y las respuestas en los comentarios siempre envían una notificación push. Al tocar una notificación push se abre la conversación o el comentario. Consulta ",[772,1338,282],{"href":1339},"\u002Fes\u002Fguides\u002Fconversations\u002Fnotifications#notificaciones-push-de-conversaciones",[760,1341,1343],{"id":1342},"casos-habituales","Casos habituales",[865,1345,1347],{"id":1346},"corregir-una-errata-en-una-respuesta-de-telegram","Corregir una errata en una respuesta de Telegram",[752,1349,1350,1351,1353],{},"Mantén pulsada tu respuesta, toca ",[755,1352,1082],{},", corrige el texto en el cuadro de redacción y toca la marca de verificación. El cliente ve el texto corregido en Telegram.",[865,1355,1357],{"id":1356},"un-mensaje-ha-llegado-al-cliente-equivocado","Un mensaje ha llegado al cliente equivocado",[752,1359,1360,1361,1363,1364,863],{},"En Telegram, mantenlo pulsado y toca ",[755,1362,1094],{}," dentro de las 48 horas. El cliente ya no lo ve; el hilo conserva ",[840,1365,1198],{},[865,1367,1369],{"id":1368},"copiar-una-dirección-del-mensaje-de-un-cliente","Copiar una dirección del mensaje de un cliente",[752,1371,1372,1373,1375],{},"Mantén pulsado el mensaje y toca ",[755,1374,1057],{},", y después pega la dirección en la app de mapas.",[865,1377,1379],{"id":1378},"enseñar-a-un-compañero-los-daños-de-un-artículo-devuelto","Enseñar a un compañero los daños de un artículo devuelto",[752,1381,1382,1383,1385],{},"Abre los comentarios de la reserva, adjunta una foto con la cámara y escribe ",[755,1384,1263],{}," con el nombre de tu compañero. Recibirá una notificación push y abrirá la foto a pantalla completa.",[760,1387,1389],{"id":1388},"consejos-y-precauciones","Consejos y precauciones",[1391,1392,1393,1396],"tip",{},[755,1394,1395],{},"Consejo:"," vincula el cliente en cuanto empiece una conversación. Así, las novedades de las reservas le llegan en el mismo chat.",[1398,1399,1400,1403],"note",{},[755,1401,1402],{},"Los comentarios son internos."," Los clientes nunca ven los comentarios. Para escribir a un cliente, usa la conversación.",[1405,1406,1407,1410],"warning",{},[755,1408,1409],{},"Atención:"," en Instagram y en OLX una respuesta enviada no se puede editar ni eliminar, ni desde el teléfono ni desde la web. Léela antes de enviarla.",{"title":1412,"searchDepth":1413,"depth":1413,"links":1414},"",2,[1415,1419,1422,1425,1426,1427,1433],{"id":762,"depth":1413,"text":763,"children":1416},[1417],{"id":867,"depth":1418,"text":868},3,{"id":1006,"depth":1413,"text":1007,"children":1420},[1421],{"id":1101,"depth":1418,"text":1102},{"id":1209,"depth":1413,"text":277,"children":1423},[1424],{"id":1285,"depth":1418,"text":1286},{"id":1312,"depth":1413,"text":1313},{"id":1328,"depth":1413,"text":1329},{"id":1342,"depth":1413,"text":1343,"children":1428},[1429,1430,1431,1432],{"id":1346,"depth":1418,"text":1347},{"id":1356,"depth":1418,"text":1357},{"id":1368,"depth":1418,"text":1369},{"id":1378,"depth":1418,"text":1379},{"id":1388,"depth":1413,"text":1389},"Responder a clientes y compañeros desde la app móvil de Requiply: la bandeja de entrada de conversaciones, el menú de pulsación larga de los mensajes y los comentarios (responder, copiar, editar, eliminar), cómo vincular un cliente a una conversación, el visor de fotos y la pestaña Assistant.","md",null,{"gitbook":1438,"translation":1442,"aliases":1444},{"source":1439,"icon":1440,"url":1441},"mobile-app\u002Fconversations-and-comments.md","comments","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fmobile-app\u002Fconversations-and-comments",{"source":1443},"a09345851d0fadb4",[1445],"\u002Fknowledge\u002Fmobile-app\u002Fconversations-and-comments",{"title":447,"icon":245},{"title":447,"description":1434},"sEQwz-JZnd9-fRIOI1Zp9Bu6-m-A_KlPa1591q0tZCQ",[1450,1452],{"title":442,"path":443,"stem":444,"description":1451,"icon":445,"children":-1},"Cómo sigue funcionando la app móvil de Requiply con poca cobertura, con EDGE o con una red saturada durante un corte de luz, y sin ninguna conexión: la insignia del avatar, el interruptor Keep data on this phone y lo que necesita conexión.",{"title":48,"path":453,"stem":454,"description":1453,"icon":452,"children":-1},"El mapa de todo lo que puedes configurar en Requiply: datos de la organización, acceso del equipo, integraciones, precios, reglas de reserva, campos y automatizaciones.",1792586059759]