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API","\u002Fpl\u002Fdevelopers\u002Fapi-reference","pl\u002F03.developers\u002F05.api-reference","i-prime-server",{"title":770,"path":771,"stem":772,"icon":6},"Przykłady","\u002Fpl\u002Fdevelopers\u002Fexamples","pl\u002F03.developers\u002F06.examples",{"id":774,"title":775,"body":776,"description":1408,"extension":1409,"links":1410,"meta":1411,"navigation":1420,"path":261,"seo":1421,"stem":262,"__hash__":1422},"docs_pl\u002Fpl\u002F01.guides\u002F06.conversations\u002F03.channels\u002Findex.md","Ustawienia skrzynki omnichannel",{"type":777,"value":778,"toc":1392},"minimark",[779,792,817,835,840,854,979,984,994,1021,1024,1028,1041,1045,1060,1063,1069,1109,1112,1116,1135,1145,1149,1160,1176,1295,1311,1321,1324,1334,1355,1361,1365],[780,781,782,783,786,787,791],"p",{},"Strona ",[784,785,265],"strong",{}," łączy komunikatory, przez które piszą do Ciebie klienci, i decyduje, jak działa w nich asystent AI. Rozmowy z tych kanałów pojawiają się w ",[788,789,790],"a",{"href":251},"Rozmowach"," obok czatów na stronie i w portalu.",[780,793,794,795,798,799,807,808,811,812,816],{},"Otwórz ",[784,796,797],{},"Ustawienia → Integracje → Skrzynka omnichannel",", pod adresem ",[788,800,804],{"href":801,"rel":802},"https:\u002F\u002Fapp.requiply.com\u002Fsettings\u002Fintegrations\u002Fomnichannel",[803],"nofollow",[805,806,801],"code",{},". Strona jest widoczna, gdy funkcja ",[784,809,810],{},"Włącz skrzynkę rozmów"," jest włączona, zobacz ",[788,813,815],{"href":814},"\u002Fpl\u002Fguides\u002Fsettings\u002Forganization\u002Ffeatures#w%C5%82%C4%85cz-skrzynk%C4%99-rozm%C3%B3w","Funkcje organizacji",", i tylko dla administratorów.",[780,818,819,820,822,823,826,827,830,831,834],{},"Ma dwie karty: ",[784,821,259],{}," i ",[784,824,825],{},"Asystent AI",". Zmiany na karcie Asystent AI zapisuje się przyciskiem ",[784,828,829],{},"Zapisz","; ",[784,832,833],{},"Anuluj"," przywraca ostatnio zapisane wartości.",[836,837,839],"h2",{"id":838},"karta-kanały","Karta Kanały",[841,842,843,848],"figure",{},[844,845],"img",{"src":846,"alt":847},"\u002Fassets\u002Fsettings\u002Fintegrations\u002Fomnichannel\u002Fchannels.png","Strona ustawień skrzynki omnichannel na karcie Kanały. Tabela z kolumnami Kanał, Konto, Status, Godziny pracy AI i Akcje pokazuje Telegram z kontem @stalford_rent_bot, OLX ze znacznikiem Beta i kontem Stalford Studio oraz Instagram ze znacznikiem Beta i kontem @stalford.studio, wszystkie trzy z zielonym statusem Połączony, wartością Jak w organizacji w kolumnie Godziny pracy AI oraz przyciskiem wstrzymania ze strzałką akcji",[849,850,851],"figcaption",{},[780,852,853],{},"Każdy połączony kanał z kontem, statusem i własnymi godzinami pracy AI.",[855,856,857,870],"table",{},[858,859,860],"thead",{},[861,862,863,867],"tr",{},[864,865,866],"th",{},"Kolumna",[864,868,869],{},"Co pokazuje",[871,872,873,893,907,930,956],"tbody",{},[861,874,875,881],{},[876,877,878],"td",{},[784,879,880],{},"Kanał",[876,882,883,884,887,888,892],{},"Telegram, OLX lub Instagram. Znacznik ",[784,885,886],{},"Beta"," na logo oznacza kanały w fazie beta, zobacz ",[788,889,891],{"href":890},"#kana%C5%82y-w-fazie-beta","Kanały w fazie beta",".",[861,894,895,900],{},[876,896,897],{},[784,898,899],{},"Konto",[876,901,902,903,906],{},"Nazwa użytkownika Twojego bota w Telegramie, nazwa Twojego konta OLX lub Twój ",[805,904,905],{},"@handle"," na Instagramie. Kanał, który nie jest jeszcze połączony, pokazuje zamiast tego, jak go połączyć.",[861,908,909,914],{},[876,910,911],{},[784,912,913],{},"Status",[876,915,916,919,920,919,923,926,927,892],{},[784,917,918],{},"Połączony",", ",[784,921,922],{},"Wstrzymany",[784,924,925],{},"Wymaga uwagi"," (kanał przestał akceptować połączenie; najedź, aby zobaczyć szczegóły) lub ",[784,928,929],{},"Niepołączony",[861,931,932,937],{},[876,933,934],{},[784,935,936],{},"Godziny pracy AI",[876,938,939,940,943,944,947,948,951,952,892],{},"Kiedy asystent AI odpowiada w tym kanale. ",[784,941,942],{},"Jak w organizacji"," korzysta z trybu z karty Asystent AI; każdy inny wybór zastępuje go tylko w tym kanale. Najedź na opcję, aby zobaczyć, jak działa. W planie Core kolumna ma znacznik ",[784,945,946],{},"Advanced",", a dopóki asystent AI nie zostanie aktywowany, pokazuje ",[784,949,950],{},"Aktywuj AI"," z kłódką, zobacz ",[788,953,955],{"href":954},"#aktywacja-asystenta-ai","Aktywacja asystenta AI",[861,957,958,962],{},[876,959,960],{},[784,961,385],{},[876,963,964,967,968,822,971,974,975,978],{},[784,965,966],{},"Wstrzymaj kanał"," \u002F ",[784,969,970],{},"Wznów kanał",[784,972,973],{},"Odłącz"," w liście rozwijanej. ",[784,976,977],{},"Zaloguj się ponownie"," pojawia się, gdy OLX lub Instagram przestał akceptować logowanie.",[980,981,983],"h3",{"id":982},"łączenie-telegrama","Łączenie Telegrama",[780,985,986,987,990,991,892],{},"Kanał Telegram korzysta z ",[784,988,989],{},"Twojego własnego bota",", skonfigurowanego w sekcji ",[788,992,545],{"href":993},"\u002Fpl\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#telegram",[995,996,997,1008,1018],"ol",{},[998,999,1000,1001,1003,1004],"li",{},"Najpierw skonfiguruj bota w sekcji ",[784,1002,545],{},". Bez tego połączenie pokaże komunikat ",[1005,1006,1007],"em",{},"Najpierw skonfiguruj bota Telegram, a potem połącz kanał.",[998,1009,1010,1011,1013,1014,1017],{},"Na karcie ",[784,1012,259],{}," naciśnij ",[784,1015,1016],{},"Połącz"," w wierszu Telegram.",[998,1019,1020],{},"Od teraz wiadomości, które klienci wysyłają do Twojego bota, trafiają do Rozmów.",[780,1022,1023],{},"Klienci, którzy połączyli się z Twoim botem w celu otrzymywania powiadomień o rezerwacjach, nadal je dostają. Gdy skrzynka jest wyłączona, bot służy tylko do powiadomień, jak dotąd.",[980,1025,1027],{"id":1026},"łączenie-olx","Łączenie OLX",[780,1029,1030,1031,1034,1035,1038,1039,892],{},"Konta OLX łączy się przyciskiem ",[784,1032,1033],{},"Zaloguj się przez OLX"," na stronie ",[788,1036,545],{"href":1037},"\u002Fpl\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#olx",". Wiersz na karcie Kanały pokazuje wtedy konto. Wszystko, co dotyczy tylko OLX, opisuje strona ",[788,1040,272],{"href":273},[980,1042,1044],{"id":1043},"łączenie-instagrama","Łączenie Instagrama",[780,1046,1047,1048,1034,1051,1054,1055,1057,1058,892],{},"Konta Instagram łączy się przyciskiem ",[784,1049,1050],{},"Zaloguj się przez Instagram",[788,1052,545],{"href":1053},"\u002Fpl\u002Fguides\u002Fsettings\u002Fintegrations\u002Fcommunications#instagram"," lub przyciskiem ",[784,1056,1016],{}," w wierszu Instagram tutaj. Oba otwierają logowanie samego Instagrama. Konto musi być kontem firmowym lub kontem twórcy, a Instagram jest dostępny w fazie beta na zgłoszenie. Wymagania, błędy i wszystko, co dotyczy tylko Instagrama, opisuje strona ",[788,1059,267],{"href":268},[980,1061,891],{"id":1062},"kanały-w-fazie-beta",[780,1064,1065,1066,1068],{},"Kanały w fazie beta mają znacznik ",[784,1067,886],{}," na logo, tutaj i na stronie Komunikacja. Najedź na niego, aby zobaczyć, co oznacza:",[855,1070,1071,1080],{},[858,1072,1073],{},[861,1074,1075,1077],{},[864,1076,880],{},[864,1078,1079],{},"Podpowiedź",[871,1081,1082,1093],{},[861,1083,1084,1088],{},[876,1085,1086],{},[784,1087,272],{},[876,1089,1090],{},[1005,1091,1092],{},"Beta. Ten kanał działa, a my stale go ulepszamy na podstawie Twoich opinii.",[861,1094,1095,1099],{},[876,1096,1097],{},[784,1098,267],{},[876,1100,1101],{},[1005,1102,1103,1104,1108],{},"Beta na zgłoszenie. Napisz do naszego zespołu na ",[788,1105,1107],{"href":1106},"mailto:info@requiply.com","info@requiply.com",", podając nazwę swojego konta Instagram, a dodamy Cię do testerów tej funkcji.",[780,1110,1111],{},"Próba połączenia Instagrama, zanim Twoje konto znajdzie się na liście testerów, pokazuje ten sam tekst o zgłoszeniu zamiast błędu.",[980,1113,1115],{"id":1114},"wstrzymywanie-i-odłączanie","Wstrzymywanie i odłączanie",[1117,1118,1119,1127],"ul",{},[998,1120,1121,1123,1124,1126],{},[784,1122,966],{}," zatrzymuje odpowiedzi i odpowiedzi AI w tym kanale bez jego usuwania. ",[784,1125,970],{}," włącza go ponownie.",[998,1128,1129,1131,1132],{},[784,1130,973],{}," najpierw pyta: ",[1005,1133,1134],{},"Nowe wiadomości z tego kanału przestaną przychodzić. Istniejące rozmowy pozostaną w skrzynce jako historia.",[780,1136,1137,1138,1141,1142,892],{},"Czatu na stronie i czatu w portalu klienta nie ma w tej tabeli. Włącza się je opcją ",[784,1139,1140],{},"Czat z odwiedzającymi"," w ustawieniach strony rezerwacji i na stronie ",[788,1143,1144],{"href":361},"widżetu AI",[836,1146,1148],{"id":1147},"karta-asystent-ai","Karta Asystent AI",[841,1150,1151,1155],{},[844,1152],{"src":1153,"alt":1154},"\u002Fassets\u002Fsettings\u002Fintegrations\u002Fomnichannel\u002Fai-assistant.png","Karta Asystent AI. Kiedy odpowiada asystent to przełącznik z opcjami Zawsze, Nigdy, W godzinach pracy i Poza godzinami pracy, wybrane Zawsze. W sekcji Jak działa asystent: Proś o telefon lub e-mail przed przekazaniem, włączone; Wydanie lub zwrot poza godzinami pracy ustawione na Zaproponuj najbliższy termin w godzinach pracy; Odpowiedzi przed przekazaniem 20; Oddawaj ciche rozmowy asystentowi po 12 godz., włączone. W sekcji Klienci: Automatycznie powiązuj rozmowy z klientami, włączone. Na dole Anuluj i Zapisz",[849,1156,1157],{},[780,1158,1159],{},"Jedno miejsce, w którym ustawiasz zachowanie asystenta we wszystkich połączonych kanałach.",[780,1161,1162,1163,1165,1166,1169,1170,1173,1174,892],{},"Ta karta wymaga planu ",[784,1164,946],{},". W planie Core pokazuje ",[1005,1167,1168],{},"Niech asystent AI odpowiada jako pierwszy"," z przyciskiem ",[784,1171,1172],{},"Przejdź na plan Advanced",", a edytować można tylko sekcję ",[784,1175,210],{},[855,1177,1178,1191],{},[858,1179,1180],{},[861,1181,1182,1185,1188],{},[864,1183,1184],{},"Ustawienie",[864,1186,1187],{},"Domyślnie",[864,1189,1190],{},"Co robi",[871,1192,1193,1221,1234,1257,1270,1283],{},[861,1194,1195,1200,1203],{},[876,1196,1197],{},[784,1198,1199],{},"Kiedy odpowiada asystent",[876,1201,1202],{},"Zawsze",[876,1204,1205,919,1207,919,1210,1213,1214,1217,1218,892],{},[784,1206,1202],{},[784,1208,1209],{},"Nigdy",[784,1211,1212],{},"W godzinach pracy"," lub ",[784,1215,1216],{},"Poza godzinami pracy",". Dotyczy połączonych kanałów; czat na stronie ma własny przełącznik. Zobacz ",[788,1219,254],{"href":1220},"\u002Fpl\u002Fguides\u002Fconversations\u002Fai-and-handoff#kiedy-odpowiada-asystent",[861,1222,1223,1228,1231],{},[876,1224,1225],{},[784,1226,1227],{},"Proś o telefon lub e-mail przed przekazaniem",[876,1229,1230],{},"Włączone",[876,1232,1233],{},"Asystent pyta raz, aby Twój zespół mógł skontaktować się z klientem i znaleźć jego kartę.",[861,1235,1236,1241,1244],{},[876,1237,1238],{},[784,1239,1240],{},"Wydanie lub zwrot poza godzinami pracy",[876,1242,1243],{},"Zaproponuj najbliższy termin w godzinach pracy",[876,1245,1246,1247,1213,1249,1252,1253,892],{},"Co robi asystent, gdy klient chce odebrać lub zwrócić sprzęt w dzień wolny lub poza godzinami pracy: ",[784,1248,1243],{},[784,1250,1251],{},"Przekaż zespołowi do ustalenia",". Zobacz ",[788,1254,1256],{"href":1255},"\u002Fpl\u002Fguides\u002Fconversations\u002Fai-and-handoff#pro%C5%9Bby-poza-godzinami-pracy","Prośby poza godzinami pracy",[861,1258,1259,1264,1267],{},[876,1260,1261],{},[784,1262,1263],{},"Odpowiedzi przed przekazaniem",[876,1265,1266],{},"20",[876,1268,1269],{},"Po tylu odpowiedziach asystenta rozmowa trafia do Twojego zespołu.",[861,1271,1272,1277,1280],{},[876,1273,1274],{},[784,1275,1276],{},"Oddawaj ciche rozmowy asystentowi",[876,1278,1279],{},"Włączone, 12 godz.",[876,1281,1282],{},"Gdy w rozmowie obsługiwanej przez Twój zespół nic się nie dzieje przez ten czas, następna wiadomość klienta znowu trafia do asystenta.",[861,1284,1285,1290,1292],{},[876,1286,1287],{},[784,1288,1289],{},"Automatycznie powiązuj rozmowy z klientami",[876,1291,1230],{},[876,1293,1294],{},"Gdy telefon lub e-mail z rozmowy pasuje do dokładnie jednego klienta, rozmowa zostaje z nim powiązana. W przeciwnym razie dostajesz sugestię do potwierdzenia.",[780,1296,1297,1298,1301,1302,1304,1305,1307,1308,1310],{},"Ustawienia w sekcji ",[784,1299,1300],{},"Jak działa asystent"," są ukryte, gdy opcja ",[784,1303,1199],{}," ma wartość ",[784,1306,1209],{},". Ustawienie ",[784,1309,1240],{}," dotyczy też czatu na stronie i czatu na stronie rezerwacji.",[780,1312,1313,1314,1317,1318,1320],{},"Tryby zależne od godzin pracy korzystają z harmonogramu w sekcji ",[788,1315,1316],{"href":516},"Data i godzina",". Bez ustawionego harmonogramu tryb ",[784,1319,1212],{}," nigdy nie pozwala asystentowi odpowiadać.",[980,1322,955],{"id":1323},"aktywacja-asystenta-ai",[780,1325,1326,1327,1330,1331],{},"W planie Advanced asystent potrzebuje publicznego tokenu API, zanim zacznie odpowiadać. Dopóki token nie istnieje, zawartość karty jest rozmyta i zasłonięta panelem ",[784,1328,1329],{},"Aktywuj asystenta AI",": ",[1005,1332,1333],{},"Zanim zaczniesz korzystać z asystenta AI, wygeneruj publiczny token API. Asystent odpowiada Twoim klientom z użyciem tego tokenu w połączonych kanałach, na czacie na stronie i na stronie rezerwacji.",[780,1335,1336,1337,1340,1341,1344,1345,1347,1348,1350,1351,1354],{},"Naciśnij ",[784,1338,1339],{},"Wygeneruj publiczny token API",". Powiadomienie ",[1005,1342,1343],{},"Asystent AI aktywowany. Możesz go teraz skonfigurować i włączyć dla swoich kanałów."," potwierdza aktywację, a karta zostaje odblokowana. Do tego czasu kolumna ",[784,1346,936],{}," na karcie Kanały pokazuje ",[784,1349,950],{}," z kłódką i podpowiedzią ",[1005,1352,1353],{},"Wygeneruj publiczny token API na karcie Asystent AI, aby asystent mógł odpowiadać w tym kanale."," Kliknięcie otwiera tę kartę.",[780,1356,1357,1358,1360],{},"Organizacje, które już utworzyły klucz dla ",[788,1359,1144],{"href":361},", są już aktywowane i nigdy nie widzą tego panelu.",[836,1362,1364],{"id":1363},"wskazówki-i-ostrzeżenia","Wskazówki i ostrzeżenia",[1117,1366,1367,1373,1379],{},[998,1368,1369,1372],{},[784,1370,1371],{},"Ustaw różne godziny dla różnych kanałów."," Na platformie ogłoszeniowej, takiej jak OLX, często warto odpowiadać natychmiast przez całą dobę, a klienci z Telegrama mogą oczekiwać człowieka.",[998,1374,1375,1378],{},[784,1376,1377],{},"Wstrzymaj kanał zamiast go odłączać",", gdy potrzebujesz tylko przerwy, np. podczas inwentaryzacji. Odłączenie całkowicie zatrzymuje napływ nowych wiadomości.",[998,1380,1381,1384,1385,1388,1389,892],{},[784,1382,1383],{},"Powiadomienia push są osobiste."," Każdy członek zespołu wybiera własne w ",[784,1386,1387],{},"Konto → Powiadomienia",", zobacz ",[788,1390,282],{"href":1391},"\u002Fpl\u002Fguides\u002Fconversations\u002Fnotifications#powiadomienia-push-o-rozmowach",{"title":1393,"searchDepth":1394,"depth":1394,"links":1395},"",2,[1396,1404,1407],{"id":838,"depth":1394,"text":839,"children":1397},[1398,1400,1401,1402,1403],{"id":982,"depth":1399,"text":983},3,{"id":1026,"depth":1399,"text":1027},{"id":1043,"depth":1399,"text":1044},{"id":1062,"depth":1399,"text":891},{"id":1114,"depth":1399,"text":1115},{"id":1147,"depth":1394,"text":1148,"children":1405},[1406],{"id":1323,"depth":1399,"text":955},{"id":1363,"depth":1394,"text":1364},"Ustawienia skrzynki Rozmowy: połącz Telegram, OLX i Instagram jako kanały, wstrzymuj je lub odłączaj, aktywuj asystenta AI, wybierz, kiedy odpowiada w każdym kanale, i ustaw zasady przekazywania rozmów, wydania i zwroty poza godzinami pracy, limit odpowiedzi oraz automatyczne wiązanie z klientami.","md",null,{"gitbook":1412,"translation":1416,"aliases":1418},{"source":1413,"icon":1414,"url":1415},"settings\u002Fintegrations\u002Fomnichannel.md","inbox","https:\u002F\u002Frequiply.gitbook.io\u002Frequiply-docs\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Fomnichannel",{"source":1417},"4ed8487d685a7d00",[1419],"\u002Fknowledge\u002Fsettings\u002Fintegrations\u002Fomnichannel",{"title":265,"icon":260},{"title":775,"description":1408},"U0d7jmIyLxdEQGkhKgpC7ReY4GS2sIyW8S87dtci7rw",[1424,1426],{"title":254,"path":255,"stem":256,"description":1425,"icon":257,"children":-1},"Jak asystent AI odpowiada klientom w skrzynce Rozmowy jako pierwszy i przekazuje rozmowy zespołowi: tryby odpowiadania według godzin pracy, ustawienia dla poszczególnych kanałów, język odpowiedzi, wydania i zwroty poza godzinami pracy, powody i podsumowania przekazania, zbieranie danych kontaktowych, limit odpowiedzi, Przejmij i Oddaj AI.",{"title":267,"path":268,"stem":269,"description":1427,"icon":270,"children":-1},"Połącz konto firmowe lub konto twórcy na Instagramie, aby wiadomości Instagram Direct trafiały do skrzynki Rozmowy: dostęp do bety, ustawienie Połączone narzędzia, logowanie przez Instagram, udostępnione posty, rolki i odpowiedzi na relacje, reklamy, 24-godzinne okno odpowiedzi i ograniczenia integracji z Instagramem.",1793354952980]