--- title: "Privacy Policy | Requiply" description: "Learn how Requiply collects, uses, and protects your personal data. Comprehensive privacy policy covering GDPR compliance, data rights, and security measures." canonical_url: "https://requiply.com/es/privacy-policy" locale: es meta: "og:description": "Transparent privacy practices for Requiply rental management platform - your data protection is our priority" "og:title": "Privacy Policy | Requiply" --- # **Privacy Policy ** **Last updated: August 28, 2026 ** **Your Privacy Matters to Us** At Requiply, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our rental management platform. By using Requiply, you agree to the practices described in this policy. ### 1. Who We Are 2. Information We Collect 3. How We Use Your Information 4. Legal Basis for Processing 5. How We Share Your Information 6. Data Security 7. How Long We Keep Your Data 8. Cookies and Tracking 9. Your Privacy Rights 10. International Data Transfers 11. Children's Privacy 12. Your Customer Data 13. Third-Party Links 14. Changes to Privacy Policy 15. Contact Us ## **1. Who We Are** **1.1. Data Controller** Requiply is the data controller responsible for your personal information. We are a rental management platform provider based in Ukraine. **Legal name:** sole proprietor (FOP) Zafiiovskyi Andrian Romanovych (ФОП Зафійовський Андріан Романович) **Tax ID (RNOKPP):** 3682805352 **Registered address:** vul. Yevhena Konovaltsia 25A, kv. 11, Lviv, Lvivska oblast, 79013, Ukraine **1.2. Contact Information** If you have questions about this Privacy Policy or how we handle your data: - **Email:** info@requiply.com - **Website:** https://requiply.com ## **2. Information We Collect** **2.1. Information You Provide Directly** When you register and use Requiply, you provide us with: - **Account Information:** Name, email address, phone number, business name, and password - **Business Information:** Company details, address, tax identification numbers - **Payment Information:** Billing address and payment details (processed securely by our payment providers) - **Customer Data:** Information about your customers that you input into the CRM system - **Rental Data:** Details about your inventory, bookings, and rental transactions - **Website Content:** Text, images, and other content you create using our website builder - **Communications:** Messages you send us through support channels or contact forms **2.2. Information We Collect Automatically** When you use Requiply, we automatically collect: - **Usage Data:** Features you use, pages you visit, time spent on the platform - **Device Information:** IP address, browser type, operating system, device type - **Log Data:** Access times, error logs, and system activity - **Cookies and Similar Technologies:** Information stored through cookies and tracking technologies (see Section 8) **2.3. Information from Third Parties** We may receive information from: - **Payment Processors:** Transaction confirmations and payment status from services like Paddle and Plata by Mono - **Social Media:** If you choose to sign up using social media accounts - **Analytics Providers:** Aggregated usage statistics ## **3. How We Use Your Information** **3.1. To Provide Our Services** We use your information to: - Create and manage your account - Enable you to use the CRM, website builder, and other platform features - Process your rental transactions and bookings - Store and display your business and customer data - Generate reports and analytics for your business - Enable payment collection through your own connected payment provider account **3.2. To Communicate With You** - Send service updates, security alerts, and administrative messages - Respond to your support requests and questions - Send billing statements and payment confirmations - Notify you about changes to our Terms or Privacy Policy **3.3. To Improve Our Platform** - Analyze usage patterns to enhance features and user experience - Troubleshoot technical issues - Conduct research and development - Test new features and improvements **3.4. For Marketing (With Your Consent)** - Send promotional emails about new features or updates (you can opt out anytime) - Share relevant tips and best practices for rental businesses - Invite you to webinars, events, or surveys **3.5. For Legal and Security Purposes** - Comply with legal obligations and regulations - Detect and prevent fraud, abuse, or security threats - Enforce our Terms of Service - Protect our rights and property - Respond to legal requests from authorities ## **4. Legal Basis for Processing Your Data** For users in the European Economic Area (EEA) and Ukraine, we process your personal data based on the following legal grounds: **4.1. Contract Performance** Processing necessary to provide our services under our Terms of Service: - Account creation and management - Service delivery and platform functionality - Processing your subscription payments - Customer support **4.2. Legitimate Interests** Processing necessary for our legitimate business interests: - Platform improvement and optimization - Security and fraud prevention - Analytics and performance monitoring - Business development **4.3. Your Consent** Processing based on your explicit permission: - Marketing communications - Non-essential cookies - Optional features requiring additional data You can withdraw your consent at any time. **4.4. Legal Obligation** Processing required by law: - Tax reporting and accounting - Responding to legal requests - Regulatory compliance ## **5. How We Share Your Information** **Important:** We never sell your personal data to third parties. **5.1. Service Providers** We share data with trusted third-party providers who help us operate: - **Payment Processors:** Paddle (acting as merchant of record for subscription payments), Plata by Mono, and other payment services to process transactions - **Cloud Hosting:** Providers that host our servers and databases - **Email Services:** To send transactional and marketing emails - **Analytics Tools:** To understand platform usage and performance - **Customer Support:** Tools to help us respond to your inquiries These providers are contractually obligated to protect your data and use it only for the purposes we specify. **5.2. Your Customers** Information you choose to display on your Requiply-built website (such as business name, contact info, inventory) will be publicly visible to your customers and website visitors. **5.3. Legal Requirements** We may disclose your information if required to: - Comply with applicable laws, regulations, or legal processes - Respond to valid requests from law enforcement or government authorities - Enforce our Terms of Service - Protect our rights, property, or safety, or that of our users - Detect, prevent, or address fraud or security issues **5.4. Business Transfers** If Requiply is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy. **5.5. With Your Consent** We may share your information for other purposes with your explicit permission. ## **6. Data Security** **6.1. Security Measures** We implement industry-standard security measures to protect your data: - **Encryption:** Data is encrypted in transit using SSL/TLS protocols and at rest using strong encryption algorithms - **Access Controls:** Strict authentication requirements and role-based access to systems - **Secure Infrastructure:** Servers hosted in secure data centers with physical security measures - **Regular Updates:** Security patches and software updates applied promptly - **Monitoring:** Continuous monitoring for suspicious activity and security threats - **Employee Training:** Staff trained on data protection and security best practices **6.2. Your Responsibility** While we work hard to protect your data, security also depends on you: - Use a strong, unique password for your Requiply account - Keep your login credentials confidential - Enable two-factor authentication if available - Log out after using shared devices - Report any suspicious activity immediately **6.3. No Absolute Security** Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If we become aware of a security breach, we will notify affected users and relevant authorities as required by law. ## **7. How Long We Keep Your Data** **7.1. Active Accounts** We retain your data for as long as your account is active and you continue using Requiply. **7.2. After Account Closure** - You can export your data before closing your account - We retain your data for **30 days** after account closure to allow for account recovery - After 30 days, we permanently delete your data unless legally required to retain it **7.3. Legal and Accounting Obligations** Some data must be retained longer for legal or accounting purposes: - **Transaction Records:** Retained for tax and accounting requirements (typically 5-7 years) - **Legal Disputes:** Data related to ongoing legal matters - **Fraud Prevention:** Information related to banned or suspended accounts **7.4. Anonymized Data** We may retain anonymized, aggregated data indefinitely for analytics and research purposes. This data cannot be used to identify you personally. ## **8. Cookies and Tracking Technologies** **8.1. What Are Cookies?** Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences. **8.2. Types of Cookies We Use** **Essential Cookies (Always Active)** Required for the platform to function: - Authentication and security - Session management - Load balancing **Functional Cookies** Enable enhanced features: - Remember your preferences (language, display settings) - Store form data temporarily - Provide personalized content **Analytics Cookies** Help us understand how you use the platform: - Track page views and navigation - Measure feature usage - Identify technical issues **Marketing Cookies** Used for advertising (if you consent): - Track conversion from ads - Display relevant advertisements - Measure marketing campaign effectiveness **8.3. Managing Cookies** You can control cookies through: - **Browser Settings:** Most browsers allow you to refuse cookies or delete them - **Our Cookie Preferences:** Update your preferences in account settings - **Opt-Out Tools:** Use third-party opt-out mechanisms for analytics and advertising Note: Disabling essential cookies may prevent you from using certain features. **8.4. Third-Party Tracking** Some third-party services we use may place their own cookies: - Google Analytics (website analytics) - Payment processor tracking - Social media plugins These third parties have their own privacy policies governing their cookies. ## **9. Your Privacy Rights** Depending on your location, you have certain rights regarding your personal data. These rights are particularly strong for users in the European Economic Area (EEA) and Ukraine under GDPR. **9.1. Right to Access** You can request a copy of the personal data we hold about you. **9.2. Right to Rectification** You can update or correct inaccurate or incomplete data. You can do this directly in your account settings or by contacting us. **9.3. Right to Erasure ("Right to be Forgotten")** You can request deletion of your personal data when: - The data is no longer necessary for the purposes it was collected - You withdraw consent (where processing was based on consent) - You object to processing and there are no overriding legitimate grounds - The data has been unlawfully processed We may retain certain data if required by law or for legitimate purposes. **9.4. Right to Restriction** You can request we limit processing of your data in certain circumstances, such as while we verify data accuracy. **9.5. Right to Data Portability** You can export your data in a structured, commonly used format and transfer it to another service. Use the data export feature in your account settings. **9.6. Right to Object** You can object to: - Processing based on legitimate interests - Direct marketing communications (opt-out anytime) - Profiling and automated decision-making **9.7. Right to Withdraw Consent** Where we process data based on your consent, you can withdraw it at any time. This doesn't affect the lawfulness of processing before withdrawal. **9.8. Right to Lodge a Complaint** You have the right to complain to your local data protection authority if you believe we've mishandled your personal data. **9.9. How to Exercise Your Rights** To exercise any of these rights: - Email us at: **info@requiply.com** - Use the data management tools in your account settings - We will respond within 30 days - We may need to verify your identity before processing requests ## **10. International Data Transfers** **10.1. Where We Store Data** Requiply primarily stores data on servers located in the European Union. However, some of our service providers may process data in other countries. **10.2. Safeguards for International Transfers** When we transfer data internationally, we ensure adequate protection through: - Standard Contractual Clauses approved by the European Commission - Data Processing Agreements with service providers - Ensuring providers comply with privacy frameworks equivalent to GDPR - Other legally approved transfer mechanisms **10.3. Your Data's Destination** Your data may be accessed by team members or service providers in countries including but not limited to Ukraine, EU member states, and the United States. ## **11. Children's Privacy** **11.1. Age Requirement** Requiply is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. **11.2. If We Learn of Children's Data** If we become aware that we have collected data from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. **11.3. Parental Rights** If you believe we have collected information from a child, please contact us immediately at info@requiply.com. ## **12. Your Customer Data (Data Processor Role)** **12.1. You Are the Controller** For the customer data you input into Requiply's CRM and other systems, **you are the data controller** and Requiply acts as a **data processor**. **12.2. Your Responsibilities** As the data controller for your customer data, you must: - Have a legal basis for collecting and processing your customers' data - Obtain necessary consents from your customers - Provide your customers with your own privacy policy - Ensure data accuracy and keep it up to date - Respond to your customers' privacy rights requests - Comply with applicable data protection laws (GDPR, etc.) - Not use Requiply for unlawful data processing **12.3. Our Responsibilities as Processor** When processing your customer data, we: - Process data only according to your instructions - Maintain appropriate security measures - Assist you in responding to data subject requests when needed - Delete or return data when you close your account - Notify you of any data breaches affecting your customer data **12.4. Data Processing Agreement** The data processing terms between you and Requiply regarding your customer data are incorporated into our Terms of Service. For enterprise customers, we can provide a separate Data Processing Agreement (DPA) upon request. ## **13. Third-Party Links and Services** **13.1. External Links** Requiply may contain links to third-party websites, services, or applications. This Privacy Policy does not cover those third parties. We're not responsible for their privacy practices. **13.2. Integrated Services** When you use third-party integrations (like payment processors), your data may be shared with those services. Each has its own privacy policy: - **Paddle:** For subscription checkout and payment processing as merchant of record - **Plata by Mono:** For payment processing - **Other integrations:** As you enable them Please review their privacy policies before using these services. **13.3. Your Requiply-Built Website** If you create a website using Requiply's website builder, you are responsible for: - Adding your own privacy policy to your website - Complying with privacy laws for data you collect through your website - Managing cookies on your website - Handling customer inquiries about privacy ## **14. Changes to This Privacy Policy** **14.1. How We Update This Policy** We may update this Privacy Policy from time to time to reflect: - Changes in our data practices - New features or services - Legal or regulatory requirements - User feedback and best practices **14.2. Notice of Changes** - We'll post the updated policy on this page with a new "Last Updated" date - For significant changes, we'll notify you by email or in-app notification - Changes become effective 30 days after notification (or immediately for legal requirements) **14.3. Your Options** - Continuing to use Requiply after changes means you accept the updated policy - If you disagree with changes, you can close your account before they take effect **14.4. Review Regularly** We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. ## **15. Contact Us About Privacy** **15.1. Privacy Questions and Requests** If you have questions about this Privacy Policy or want to exercise your privacy rights: - **Email:** info@requiply.com - **Subject Line:** "Privacy Request" or "Data Protection Inquiry" - **Website:** https://requiply.com **15.2. Response Time** We aim to respond to all privacy inquiries within **30 days**. For complex requests, we may need additional time and will keep you informed. **15.3. Data Protection Authority** If you're in the EEA or Ukraine and have concerns about our data practices, you can also contact your local data protection authority. **Summary of Your Key Rights** - **Access:** Request a copy of your data - **Correction:** Update inaccurate information - **Deletion:** Request data removal (with some exceptions) - **Export:** Download your data in a portable format - **Opt-Out:** Unsubscribe from marketing emails anytime - **Complain:** Lodge a complaint with data protection authorities **Remember:** You own your data. We're here to help you manage it responsibly. **Prueba Requiply gratis**Automatiza tu negocio de alquiler y ahorra más de 10 horas a la semana Sin tarjeta de crédito14 días de prueba con acceso completoConfiguración sencilla ## Sitemap See the full [sitemap](/sitemap.md) for all pages.