--- title: "Returns and partial returns" description: "What the return checklist lists, how to confirm a return with units still out, damaged, or lost, and how a partly returned booking holds availability until the rest comes back." canonical_url: "https://requiply.com/docs/en/guides/bookings/checklists/returns" --- # Returns and partial returns > What the return checklist lists, how to confirm a return with units still out, damaged, or lost, and how a partly returned booking holds availability until the rest comes back. A return checklist confirms what comes back from the client. It can be confirmed with units missing: Requiply asks what happened to each one and keeps the booking open while units are still out. For how checklists work in general, see [Pickup and return checklists](https://requiply.com/docs/en/guides/bookings/checklists). ## What the return checklist expects A **pickup** checklist lists every unit reserved on the booking. A **return** checklist lists the units that were actually **confirmed at pickup** and have not been returned yet. This matters when a different physical unit went out than the one originally reserved, and after a [partial return](#partial-returns-units-that-did-not-come-back): the next return checklist lists only the units still out. If the booking never had a confirmed pickup checklist (for example, the feature was switched on mid-rental), the return checklist falls back to every reserved unit. A unit marked **Lost** cannot be handed over at pickup: scanning it shows *Unit {sku} is Lost and cannot be handed over.* Mark it as found on [Manage inventory](https://requiply.com/docs/en/guides/inventory/manage#lost-units-and-mark-as-found) first. ## Partial returns: units that did not come back Not every return is complete. A client keeps one microphone for two more days, a stand comes back with a broken clamp, a cable is lost at the venue. On a **return** checklist, tick the units that came back in good condition, leave the others unticked, and click **Confirm**.
![Return checklist for booking #41 for Sophie Blackwell in dark mode, confirming the Completed status and reading 3 of 5 units checked at 60 percent. Under Units to return, Rode NT1-A shows a ticked product checkbox and a green 1/1 tag. Rode Procaster and Rode PSA1 each show a partly ticked checkbox and a grey 1/2 tag, with RODE-PROC-001 and RODE-PSA1-001 ticked and RODE-PROC-003 and RODE-PSA1-002 unticked underneath. The Booking preview shows Rode NT1-A in green and the other two at 1/2.](https://requiply.com/docs/assets/booking/checklists/return-partly-checked.png)
Three of five units came back. **Confirm** is available even though two units are unticked.
The **Unreturned units** dialog opens with one row per unticked unit: *2 units were not marked as returned. Choose what happened to each one.* Each row shows the unit image, name, and SKU, an outcome dropdown, a comment button, and, for damaged and lost units, a camera button. Pick an outcome for each:
Outcome Use it when What Requiply does
Still with the client (the default) The client keeps the unit longer. The unit stays on the booking and keeps holding availability until it comes back. The booking keeps its current status.
Returned damaged The unit came back, but broken. The unit counts as returned and is released from the booking. It is put on maintenance , and a maintenance task in To Do is created with your comment and photos.
Lost The unit will not come back. The unit is released from the booking and its status becomes Lost , so it can no longer be booked. Your comment and photos are saved as an internal comment on the unit.
**Comments and photos.** Click the comment button (**Add comment**) on a row to describe what happened. The placeholder asks *What is damaged?* or *What happened?*. A comment is optional for every outcome, but it is what your team reads later on the maintenance task or the unit. For **Returned damaged** and **Lost**, click the camera button (**Add photo**) to attach pictures, for example of the damage. Photos show as thumbnails under the row, each with a remove cross. **Several units at once.** With two or more unticked units, each row has a checkbox and the top of the list has **Select all**. Once units are selected, a bar shows *{count} selected* with one button per outcome, so you can set **Lost** on ten cables in one click. **Comment** in the same bar opens one text field: type the comment and click **Apply** to put it on every selected unit. The cross clears the selection. When damaged or lost units would leave another booking short, the dialog warns *Without these units, {count} booking will be short.* and lists those bookings with their dates and clients: *Unit CAM-004 is assigned to this booking* or *Needs 2, only 1 available*. The warning never blocks the return. See [Unit shortages](https://requiply.com/docs/en/guides/bookings/checklists/pickup#unit-shortages-and-units-out-of-service).
![The Unreturned units dialog over the return checklist of booking #41 in dark mode. It says 2 units were not marked as returned. Choose what happened to each one. Box 1 marks the Select all checkbox. Box 2 marks the row for Rode Procaster RODE-PROC-003 set to Still with the client. Box 3 marks the row for Rode PSA1 RODE-PSA1-002 set to Returned damaged, with comment and photo buttons and the comment Clamp spring snapped, the arm no longer holds the mic. Under the rows a yellow warning says Without these units, 10 bookings will be short and lists them. Cancel and Confirm return are at the bottom](https://requiply.com/docs/assets/booking/checklists/return-outcomes-dialog.png)
**1** Select several units to set one outcome or one comment for all. **2** A unit the client keeps. **3** A damaged unit with a comment (a photo can be added too), which goes to maintenance.
![The outcome dropdown for Rode PSA1 RODE-PSA1-002 open in the Unreturned units dialog over booking #41, listing Still with the client, Returned damaged and Lost.](https://requiply.com/docs/assets/booking/checklists/return-outcome-options.png)
The three outcomes. A ticked unit is simply *Returned*.
Click **Confirm return**. What happens next depends on whether any unit is still with the client: - **No unit is still with the client** (every unticked unit is damaged or lost): the booking moves to the checklist's status, for example *Completed*, as usual. - **At least one unit is still with the client:** the booking **keeps its status**, for example *In progress*, and Requiply shows *Returned 3 of 5 units, 1 is still with the client.* It then opens [Edit booking dates](https://requiply.com/docs/en/guides/bookings/changing/dates#changing-the-return-date-for-units-still-out) in return mode, so you can set when the remaining units are expected back. The timeline entry, written in your organization's language, lists what happened to each unit, for example *Return checklist confirmed: 3/5 units. Returned: RODE-NT1-001, RODE-PROC-001, RODE-PSA1-001. Lost: RODE-PSA1-002. Still with the client: RODE-PROC-002*. The count covers ticked units only. ### Units still with the client While units are still out, the booking detail page shows a notice above the details: - *1 unit is still with the client, expected back on {date}.* while the planned return is in the future, - *1 unit is still with the client. The planned return passed on {date}.* once it has passed.
![Booking #18 detail page with the status In Progress. A yellow notice reads 1 unit is still with the client. The planned return passed on September 22, 2026 at 05:30 PM, with the buttons Change dates and Return remaining units.](https://requiply.com/docs/assets/booking/checklists/still-out-notice.png)
A partly returned booking stays *In progress* and shows how many units are still out.
The notice has two buttons: - **Change dates** opens [Edit booking dates](https://requiply.com/docs/en/guides/bookings/changing/dates#changing-the-return-date-for-units-still-out) in return mode. It appears once the planned return has passed. - **Return remaining units** opens a new return checklist that lists **only the units still out**. Confirming it with every unit ticked moves the booking to *Completed*. The **Items** table of the booking marks every unit with its return state: **Returned** (green), **Damaged** (orange), **Lost** (red), or **Still out** (orange).
![The Items table of booking #18. Rode PSA1 lists RODE-PSA1-001 Returned and RODE-PSA1-002 Lost. Rode NT1 lists RODE-NT1-001 Returned. Rode Procaster lists RODE-PROC-001 Returned and RODE-PROC-002 Still out.](https://requiply.com/docs/assets/booking/checklists/unit-return-chips.png)
Each unit's SKU carries its return state.
### How partial returns affect availability - A returned, damaged, or lost unit stops holding the booking the moment the return is confirmed, so it can be booked again (unless it is on maintenance or lost). - A unit **still with the client** keeps holding availability, even after the booking's planned end date, until it comes back or you set a new return date. Other bookings cannot take it by accident. - A lost unit and a unit on maintenance are not counted in the available quantity of their product. On [Manage inventory](https://requiply.com/docs/en/guides/inventory/manage#unit-status-and-presence), each unit shows where it is: *In stock*, *Reserved*, *Out*, *Overdue*, *Maintenance*, *Lost*, or *Archived*. ## Common scenarios ### Receiving equipment back From the Dashboard's **Returns** list, move the booking to **Completed**. The checklist lists exactly what went out. Scan or tick items off as you unpack, or click **Mark all** when everything is back, and confirm. A unit that came back broken stays unticked and gets the **Returned damaged** outcome in the dialog, which puts it on maintenance with your note. ### The client keeps one unit longer Tick everything that came back, leave the unit the client kept unticked, and confirm. Keep **Still with the client** in the dialog and click **Confirm return**. The booking stays *In progress*, Requiply opens the date editor to set the new expected return, and the unit keeps holding availability. When it comes back, click **Return remaining units** on the booking. ### A unit is lost Leave it unticked, pick **Lost**, and describe what happened. The unit's status becomes **Lost** and it disappears from the available stock. If it turns up later, use **Mark as found** on [Manage inventory](https://requiply.com/docs/en/guides/inventory/manage#lost-units-and-mark-as-found). ### Ten cables lost at a venue On the return checklist, tick everything that came back and click **Confirm**. In **Unreturned units**, click **Select all**, then **Lost** in the selection bar, then **Comment**, type *Left at the venue, client informed*, and click **Apply**. Click **Confirm return**: all ten units are marked lost with the same comment. ## Sitemap See the full [sitemap](https://requiply.com/docs/sitemap.md) for all pages.