Refund Policy
Last updated: October 1, 2026Fair and Simple Refunds
This Refund Policy explains when and how you can get your money back for Requiply subscription payments. It applies to all purchases made on requiply.com and forms part of our Terms of Service.
1. Try Before You Pay
Every new account gets a 14-day free trial with full access to paid features. No payment is required to start, so you can fully evaluate Requiply before spending anything.
You are only charged after you actively choose a paid plan and enter your payment details. We never charge you automatically at the end of the trial without your explicit sign-up for a paid subscription.
2. Cancelling Your Subscription
You can cancel your subscription at any time from your account settings or by contacting us. There are no cancellation fees and no lock-in periods.
- Future charges stop immediately — you will not be billed again
- You keep full access to your plan until the end of the billing period you already paid for
- The current billing period is not refunded, except as described in this policy
3. 14-Day Refund on New Purchases
Every new purchase can be refunded in full if you contact us within 14 days of the purchase date. This applies to monthly and annual plans alike and includes:
- A new monthly or annual subscription, including subscribing again after an earlier cancellation
- A plan upgrade or a switch from monthly to annual billing (the amount charged for that change)
- One-time purchases
When a new subscription is refunded, the subscription is cancelled and paid features end. When an upgrade is refunded, your account returns to the plan you had before.
4. Renewals
Renewal payments, meaning the automatic charge at the start of each new monthly or annual billing period, are non-refundable. This includes partial periods and unused time or features.
To avoid a renewal charge, cancel before your renewal date. You keep access until the end of the period you already paid for. Exceptions are listed in Sections 5 and 6 below.
5. Billing Errors and Duplicate Charges
We always refund payments that should not have happened:
- Duplicate charges: Refunded in full
- Charges after a confirmed cancellation: Refunded in full
- Incorrect amounts: The difference is refunded
- Unauthorized charges: Contact us within 30 days of the charge so we can investigate and resolve it
6. Service Issues
If a prolonged outage or a serious defect on our side prevents you from using Requiply, contact us. Depending on the situation we may offer a prorated refund, account credit, or an extension of your subscription. If we terminate your agreement for reasons other than your breach of the Terms, you receive a prorated refund of the unused portion of your subscription.
7. How to Request a Refund
Email info@requiply.com from the email address linked to your account and include:
- Your account or business name
- The date and amount of the payment
- A short description of the reason for the request
- We respond to refund requests within 5 business days
- Approved refunds are issued to your original payment method
- Depending on your bank or card provider, the money typically arrives within 5–10 business days
Payments may be processed by our payment partners, such as Paddle (acting as merchant of record) or Plata by Mono. In that case the refund is issued through the same partner and appears on your statement from them.
Please contact us before opening a dispute with your bank or card provider — we resolve almost all billing issues directly and much faster than a chargeback process.
8. Your Statutory Rights
Requiply is a business-to-business service. Nothing in this policy limits any non-waivable rights you may have under applicable law. If you have questions about this policy, contact us at info@requiply.com.
Seller: sole proprietor (FOP) Zafiiovskyi Andrian Romanovych, registered in Ukraine
Tax ID (RNOKPP): 3682805352
Registered address: vul. Yevhena Konovaltsia 25A, kv. 11, Lviv, Lvivska oblast, 79013, Ukraine