Privacy Policy

Requiply is the data controller responsible for your personal information. We are a rental management platform provider based in Ukraine.

When you register and use Requiply, you provide us with:

• Account Information: Name, email address, phone number, business name, and password
• Business Information: Company details, address, tax identification numbers
• Payment Information: Billing address and payment details (processed securely by our payment providers)
• Customer Data: Information about your customers that you input into the CRM system
• Rental Data: Details about your inventory, bookings, and rental transactions
• Website Content: Text, images, and other content you create using our website builder
• Communications: Messages you send us through support channels or contact forms

When you use Requiply, we automatically collect:

• Usage Data: Features you use, pages you visit, time spent on the platform
• Device Information: IP address, browser type, operating system, device type
• Log Data: Access times, error logs, and system activity
• Cookies and Similar Technologies: Information stored through cookies and tracking technologies (see Section 8)

We may receive information from:

• Payment Processors: Transaction confirmations and payment status from services like Plata by Mono
• Social Media: If you choose to sign up using social media accounts
• Analytics Providers: Aggregated usage statistics

We use your information to:

• Create and manage your account
• Enable you to use the CRM, website builder, and other platform features
• Process your rental transactions and bookings
• Store and display your business and customer data
• Generate reports and analytics for your business
• Facilitate payment processing

• Send service updates, security alerts, and administrative messages
• Respond to your support requests and questions
• Send billing statements and payment confirmations
• Notify you about changes to our Terms or Privacy Policy

• Analyze usage patterns to enhance features and user experience
• Troubleshoot technical issues
• Conduct research and development
• Test new features and improvements

• Send promotional emails about new features or updates (you can opt out anytime)
• Share relevant tips and best practices for rental businesses
• Invite you to webinars, events, or surveys

• Comply with legal obligations and regulations
• Detect and prevent fraud, abuse, or security threats
• Enforce our Terms of Service
• Protect our rights and property
• Respond to legal requests from authorities

Processing necessary to provide our services under our Terms of Service:

• Account creation and management
• Service delivery and platform functionality
• Payment processing
• Customer support

Processing necessary for our legitimate business interests:

• Platform improvement and optimization
• Security and fraud prevention
• Analytics and performance monitoring
• Business development

Processing based on your explicit permission:

• Marketing communications
• Non-essential cookies
• Optional features requiring additional data

You can withdraw your consent at any time.

Processing required by law:

• Tax reporting and accounting
• Responding to legal requests
• Regulatory compliance

We share data with trusted third-party providers who help us operate:

• Payment Processors: Plata by Mono and other payment services to process transactions
• Cloud Hosting: Providers that host our servers and databases
• Email Services: To send transactional and marketing emails
• Analytics Tools: To understand platform usage and performance
• Customer Support: Tools to help us respond to your inquiries

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Information you choose to display on your Requiply-built website (such as business name, contact info, inventory) will be publicly visible to your customers and website visitors.

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid requests from law enforcement or government authorities
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of our users
• Detect, prevent, or address fraud or security issues

If Requiply is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We may share your information for other purposes with your explicit permission.

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit using SSL/TLS protocols and at rest using strong encryption algorithms
• Access Controls: Strict authentication requirements and role-based access to systems
• Secure Infrastructure: Servers hosted in secure data centers with physical security measures
• Regular Updates: Security patches and software updates applied promptly
• Monitoring: Continuous monitoring for suspicious activity and security threats
• Employee Training: Staff trained on data protection and security best practices

Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. If we become aware of a security breach, we will notify affected users and relevant authorities as required by law.

We retain your data for as long as your account is active and you continue using Requiply.

• You can export your data before closing your account
• We retain your data for 30 days after account closure to allow for account recovery
• After 30 days, we permanently delete your data unless legally required to retain it

Some data must be retained longer for legal or accounting purposes:

• Transaction Records: Retained for tax and accounting requirements (typically 5-7 years)
• Legal Disputes: Data related to ongoing legal matters
• Fraud Prevention: Information related to banned or suspended accounts

We may retain anonymized, aggregated data indefinitely for analytics and research purposes. This data cannot be used to identify you personally.

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse cookies or delete them
• Our Cookie Preferences: Update your preferences in account settings
• Opt-Out Tools: Use third-party opt-out mechanisms for analytics and advertising

Note: Disabling essential cookies may prevent you from using certain features.

Some third-party services we use may place their own cookies:

• Google Analytics (website analytics)
• Payment processor tracking
• Social media plugins

These third parties have their own privacy policies governing their cookies.

You can request a copy of the personal data we hold about you.

You can update or correct inaccurate or incomplete data. You can do this directly in your account settings or by contacting us.

You can request deletion of your personal data when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent (where processing was based on consent)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

We may retain certain data if required by law or for legitimate purposes.

You can request we limit processing of your data in certain circumstances, such as while we verify data accuracy.

You can export your data in a structured, commonly used format and transfer it to another service. Use the data export feature in your account settings.

You can object to:

• Processing based on legitimate interests
• Direct marketing communications (opt-out anytime)
• Profiling and automated decision-making

Where we process data based on your consent, you can withdraw it at any time. This doesn't affect the lawfulness of processing before withdrawal.

You have the right to complain to your local data protection authority if you believe we've mishandled your personal data.

Requiply primarily stores data on servers located in the European Union. However, some of our service providers may process data in other countries.

When we transfer data internationally, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Ensuring providers comply with privacy frameworks equivalent to GDPR
• Other legally approved transfer mechanisms

Your data may be accessed by team members or service providers in countries including but not limited to Ukraine, EU member states, and the United States.

If we become aware that we have collected data from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child, please contact us immediately at info@requiply.com.

As the data controller for your customer data, you must:

• Have a legal basis for collecting and processing your customers' data
• Obtain necessary consents from your customers
• Provide your customers with your own privacy policy
• Ensure data accuracy and keep it up to date
• Respond to your customers' privacy rights requests
• Comply with applicable data protection laws (GDPR, etc.)
• Not use Requiply for unlawful data processing

When processing your customer data, we:

• Process data only according to your instructions
• Maintain appropriate security measures
• Assist you in responding to data subject requests when needed
• Delete or return data when you close your account
• Notify you of any data breaches affecting your customer data

The data processing terms between you and Requiply regarding your customer data are incorporated into our Terms of Service. For enterprise customers, we can provide a separate Data Processing Agreement (DPA) upon request.

Requiply may contain links to third-party websites, services, or applications. This Privacy Policy does not cover those third parties. We're not responsible for their privacy practices.

When you use third-party integrations (like payment processors), your data may be shared with those services. Each has its own privacy policy:

• Plata by Mono: For payment processing
• Other integrations: As you enable them

Please review their privacy policies before using these services.

If you create a website using Requiply's website builder, you are responsible for:

• Adding your own privacy policy to your website
• Complying with privacy laws for data you collect through your website
• Managing cookies on your website
• Handling customer inquiries about privacy

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and best practices

• We'll post the updated policy on this page with a new "Last Updated" date
• For significant changes, we'll notify you by email or in-app notification
• Changes become effective 30 days after notification (or immediately for legal requirements)

• Continuing to use Requiply after changes means you accept the updated policy
• If you disagree with changes, you can close your account before they take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

We aim to respond to all privacy inquiries within 30 days. For complex requests, we may need additional time and will keep you informed.

If you're in the EEA or Ukraine and have concerns about our data practices, you can also contact your local data protection authority.