---
title: "Billing & plans"
description: "Your Requiply subscription: plans and prices, subscribing through Paddle, changing plan or seats, cancelling and resuming, invoices, trial, and renewals."
canonical_url: "https://requiply.com/docs/en/guides/settings/organization/billing"
---
# Billing & plans

> Your Requiply subscription: plans and prices, subscribing through Paddle, changing plan or seats, cancelling and resuming, invoices, trial, and renewals.

The **Billing & Plans** page is where an organization manages its Requiply subscription: the current plan and trial, subscribing, changing the plan or the number of accounts, the payment method, invoices, and cancellation.

**How much Requiply costs:** there are three plans, billed per month or per year. See [Plans and prices](#plans-and-prices) below for the full comparison, including what each plan includes and the cost of extra accounts and locations. Every new organization starts on a free trial.

You can find it under **Settings → Organization → Billing & Plans**, between **Features** and **AI usage**, at [`https://app.requiply.com/settings/org/billing`](https://app.requiply.com/settings/org/billing).

<warning>

**Administrators only.** Only members of the **Administrators** [permission group](https://requiply.com/docs/en/guides/settings/organization/accounts/permission-groups) can open this page.

</warning>

<note>

**Subscriptions are billed through Paddle.** Since version 1.2.91 (September 2026), Requiply subscriptions are paid through [Paddle](https://www.paddle.com), which processes the payment and handles VAT. Subscription payments made earlier through Monobank stay in the invoice history. AI credit top-ups are one-time Paddle payments too, see [AI usage](https://requiply.com/docs/en/ai/ai-usage). Your clients' payments are not affected, see [Payments](https://requiply.com/docs/en/guides/settings/integrations/payments).

</note>

## How much Requiply costs

Requiply is sold as a monthly or yearly subscription, with three plans and a free trial on every new organization. The table below is the full price list, including what extra accounts and extra locations cost.

## Plans and prices

Prices are in euros.

<table>
<thead>
  <tr>
    <th>
      
    </th>
    
    <th>
      Core
    </th>
    
    <th>
      Advanced
    </th>
    
    <th>
      Scale
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <strong>
        Monthly price
      </strong>
    </td>
    
    <td>
      €19
    </td>
    
    <td>
      €49
    </td>
    
    <td>
      €99
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Accounts included
      </strong>
    </td>
    
    <td>
      1
    </td>
    
    <td>
      1
    </td>
    
    <td>
      1
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Maximum accounts
      </strong>
    </td>
    
    <td>
      2
    </td>
    
    <td>
      10
    </td>
    
    <td>
      No limit
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Extra account
      </strong>
    </td>
    
    <td>
      €7 per month
    </td>
    
    <td>
      €7 per month
    </td>
    
    <td>
      €7 per month
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Locations
      </strong>
    </td>
    
    <td>
      One
    </td>
    
    <td>
      One
    </td>
    
    <td>
      1 included, €19 per extra location
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Monthly AI credits
      </strong>
    </td>
    
    <td>
      400
    </td>
    
    <td>
      2,000
    </td>
    
    <td>
      
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        How to get it
      </strong>
    </td>
    
    <td>
      In the app
    </td>
    
    <td>
      In the app
    </td>
    
    <td>
      <strong>
        Book a demo
      </strong>
    </td>
  </tr>
</tbody>
</table>

- **Yearly billing** takes 15% off every line, rounded to whole euros: Core is €16 per month (€192 per year), Advanced €42 per month (€504 per year), and an extra account €6 per month.
- **Scale** cannot be bought in the app. Its card carries a **Coming soon** badge and a **Book a demo** button that opens [requiply.com/book-a-demo](https://requiply.com/book-a-demo).
- Features that need a higher plan, such as [QR codes and barcodes](https://requiply.com/docs/en/guides/settings/organization/features) or the [AI web widget](https://requiply.com/docs/en/guides/online-booking/web-widget), show an **Advanced** badge with a crown that opens the plan page.

## What you'll see

### The plan block

<table>
<thead>
  <tr>
    <th>
      State
    </th>
    
    <th>
      Title
    </th>
    
    <th>
      Status line
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      Free trial
    </td>
    
    <td>
      <strong>
        Free trial
      </strong>
      
      , <em>
        Try every feature with no card on file
      </em>
    </td>
    
    <td>
      <em>
        Your trial ends in {days} days
      </em>
    </td>
  </tr>
  
  <tr>
    <td>
      No plan
    </td>
    
    <td>
      <strong>
        No active plan
      </strong>
      
      , <em>
        Subscribe to keep using Requiply
      </em>
    </td>
    
    <td>
      None
    </td>
  </tr>
  
  <tr>
    <td>
      Core
    </td>
    
    <td>
      <strong>
        Core plan
      </strong>
      
      , <em>
        Perfect for small businesses
      </em>
    </td>
    
    <td>
      See below
    </td>
  </tr>
  
  <tr>
    <td>
      Advanced
    </td>
    
    <td>
      <strong>
        Advanced plan
      </strong>
      
      , <em>
        For growing teams and businesses
      </em>
    </td>
    
    <td>
      See below
    </td>
  </tr>
</tbody>
</table>

For an active plan, the status line reads one of:

- *Your subscription will auto renew on {date}.*
- *Renews on {date} as {plan} with {users} users*, when a downgrade is scheduled.
- *Your subscription will end on {date}.*, when the subscription is cancelled.

Buttons in the block:

<table>
<thead>
  <tr>
    <th>
      Button
    </th>
    
    <th>
      When it shows
    </th>
    
    <th>
      What it does
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <strong>
        Activate plan
      </strong>
    </td>
    
    <td>
      Trial or no plan
    </td>
    
    <td>
      Opens <strong>
        Choose your plan
      </strong>
      
       at <code>
        /subscriptions/payment
      </code>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Adjust plan
      </strong>
    </td>
    
    <td>
      Active plan
    </td>
    
    <td>
      Opens <strong>
        Choose your plan
      </strong>
      
       to change the plan, period, or accounts.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Payment method
      </strong>
    </td>
    
    <td>
      Paid Paddle subscription
    </td>
    
    <td>
      Opens the Paddle customer portal in a new tab, on the payment method page.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Resume
      </strong>
    </td>
    
    <td>
      Cancellation scheduled
    </td>
    
    <td>
      Keeps the subscription running. See <a href="#cancelling-and-resuming">
        Cancelling and resuming
      </a>
      
      .
    </td>
  </tr>
</tbody>
</table>

### Invoices

A table of subscription payments and AI credit purchases, newest first, 10 rows at a time with **Load more**.

<table>
<thead>
  <tr>
    <th>
      Column
    </th>
    
    <th>
      Values
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <strong>
        Date
      </strong>
    </td>
    
    <td>
      When the payment was made.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Description
      </strong>
    </td>
    
    <td>
      <em>
        Subscription
      </em>
      
      , <em>
        Plan change
      </em>
      
       (a prorated charge), or <em>
        {count} AI credits
      </em>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Total
      </strong>
    </td>
    
    <td>
      The amount paid.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Status
      </strong>
    </td>
    
    <td>
      Pending, Processing, Paid, Failed, Refunded, Cancelled, or Unknown.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Invoice
      </strong>
    </td>
    
    <td>
      A PDF icon, <em>
        Open PDF invoice
      </em>
      
      , on payments collected by Paddle. Older Monobank payments, including AI credit purchases made through Monobank, have no PDF here.
    </td>
  </tr>
</tbody>
</table>

Opening the page also fetches any Paddle payment that has not arrived yet, so a payment made a moment ago appears without waiting. With no payments, the table reads *No invoices yet*.

### Cancellation

A **Cancel plan** row with a red **Cancel** button, shown for an active subscription that is not already set to end.

## Subscribing

<steps level="3">

### Choose a plan

Click **Activate plan** on Billing & Plans. **Choose your plan** opens with:

- a **Monthly** / **Yearly (save up to 15%)** switch,
- cards for **Core**, **Advanced** (*Most Popular*), and **Scale** (*Coming soon*),
- an **Accounts** counter on each card. It cannot go below the accounts already in use, or above the plan's maximum,
- *{total}€ billed once a year* under yearly prices.

A card is disabled when your organization has more accounts than the plan allows: *This plan allows up to {max} accounts, but your organization has {count}. Remove accounts to choose it.* Click **Subscribe**.

### Pay in the checkout

**Complete your subscription** opens at `/subscriptions/checkout`:

- **Order summary** on the left: the plan, *Billed monthly* or *Billed yearly*, *1 user seat included*, *Additional user seats: {count}*, **Subtotal**, **VAT**, **Due today**, and *Then {amount} every month* (or year).
- The Paddle payment form on the right, built into the page.
- **Paying as a business?**: enter **Country of registration**, **Business or entrepreneur name**, **Tax number (ІПН / VAT ID)**, and **Billing email**, then **Apply tax number**. Paddle does not charge VAT where your country exempts businesses.

*Payments are processed by Paddle.com, which handles order-related inquiries and returns.*

### Wait for confirmation

After paying, the page reads *Confirming your payment…* while Paddle finishes, usually a few seconds. It then shows **Thank you for subscribing!** and **Go to billing**. If confirmation takes longer than 45 seconds, the page says the plan will activate automatically, and you can keep working.

</steps>

<warning>

**Subscribing during the trial ends the trial immediately.** Unused trial days are not added to the paid period.

</warning>

<note>

The Paddle payment form is shown in English when the interface language is Ukrainian, because Paddle does not support Ukrainian.

</note>

## Changing the plan or the number of accounts

1. Click **Adjust plan** on Billing & Plans, or **Add Account** (at the limit) or **Adjust billing** on [Accounts](https://requiply.com/docs/en/guides/settings/organization/accounts).
2. On **Choose your plan**, pick a plan, a billing period, or a new number of accounts, and click **Change plan**.
3. The **Confirm plan change** dialog shows *Current → New* as plan, period, and number of users.

<table>
<thead>
  <tr>
    <th>
      Change
    </th>
    
    <th>
      When it takes effect
    </th>
    
    <th>
      What is charged
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <strong>
        Upgrade
      </strong>
      
      : a higher plan, more accounts, or a different billing period
    </td>
    
    <td>
      Immediately
    </td>
    
    <td>
      Paddle charges the prorated difference for the rest of the current period right away. The renewal date does not change. The dialog shows <strong>
        Due now
      </strong>
      
      , <em>
        Includes VAT
      </em>
      
      , and <em>
        Next payment on {date}
      </em>
      
      . If the charge fails, nothing changes.
    </td>
  </tr>
  
  <tr>
    <td>
      <strong>
        Downgrade
      </strong>
      
      : a lower plan or fewer accounts
    </td>
    
    <td>
      At the next renewal
    </td>
    
    <td>
      Nothing is charged today, and you keep what you paid for until <strong>
        Takes effect on {date}
      </strong>
      
      .
    </td>
  </tr>
</tbody>
</table>

After confirming, Requiply shows one of:

- *Your plan has been updated.*
- *Your plan has been updated. €{amount} was charged for the rest of the current period.*
- *Your plan change is scheduled for {date}. You keep your current plan until then.*

A scheduled downgrade also shows as *From {date}: {users} users* on the plan card, *Renews on {date} as {plan} with {users} users* on Billing & Plans, and *From {date} the limit is {maxAccounts} accounts.* on Accounts.

<warning>

**Adding accounts is charged immediately.** Some older texts in the app, such as the plan FAQ and the account tooltip, say changes are added to the next invoice. The actual behavior is the prorated charge described above.

</warning>

## Payment method

**Payment method** opens the Paddle customer portal in a new tab, where you can change the card used for renewals. It appears only for subscriptions paid through Paddle.

## Cancelling and resuming

To **cancel your Requiply subscription**, use the **Cancel subscription** action described below. Cancelling schedules the subscription to stop at the end of the period you have already paid for, and you keep full access until then.

1. Click **Cancel** in the **Cancel plan** row.
2. The **Cancel subscription?** dialog shows *Your subscription will end on {date}.* and explains that you keep full access until then, no further charges are made, and you can resume before the period ends.
3. Click **Cancel subscription**, or **Keep subscription** to close the dialog.

Requiply shows *Subscription will be cancelled at the period end*, and the status line changes to *Your subscription will end on {date}.*

To undo it, click **Resume** on Billing & Plans before that date. After the period has ended, resuming is no longer possible: subscribe again from **Choose your plan**.

## Trial, renewals, and failed payments

- **Trial.** New organizations get a free 14-day trial with no card, see the [First setup checklist](https://requiply.com/docs/en/guides/get-started/first-setup-checklist). When it ends, members are sent to **Choose your plan** with *Your free trial period has ended. Please subscribe to continue using all features.*
- **Renewals.** Paddle charges the subscription automatically. Each successful payment extends access to the end of the new period, plus 3 days of grace.
- **Failed payments.** A failed renewal shows as **Failed** in Invoices, and Paddle retries the charge. If it keeps failing, access ends after the grace period, and members are sent to **Choose your plan** with a notice that the subscription payment is overdue.
- **AI credits.** Plan AI credits reset with the first payment and each renewal, not with a prorated plan change. See [AI usage](https://requiply.com/docs/en/ai/ai-usage).

## Earlier Monobank subscriptions

Before version 1.2.91, subscriptions were paid through Monobank.

- Those payments stay in **Invoices**, without a PDF.
- Nothing renews through Monobank anymore.
- An organization that still has an active Monobank subscription sees **Subscribe** instead of **Change plan**, and no **Payment method** button. Its first Paddle payment replaces the old subscription.

## Troubleshooting

<table>
<thead>
  <tr>
    <th>
      Message
    </th>
    
    <th>
      What to do
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <em>
        This checkout is no longer available. Please choose a plan again.
      </em>
    </td>
    
    <td>
      Click <strong>
        Back to plans
      </strong>
      
       and choose the plan again.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        This subscription is already paid.
      </em>
    </td>
    
    <td>
      Nothing to do. Open Billing & Plans to see the plan.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        The checkout could not be opened: {detail}
      </em>
    </td>
    
    <td>
      Reload the page. If it repeats, contact support with the detail.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        Online checkout is not available right now. Please try again in a moment or contact us.
      </em>
    </td>
    
    <td>
      Try again later or write to <code>
        info@requiply.com
      </code>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        The tax number could not be applied: {detail}
      </em>
    </td>
    
    <td>
      Check the country and tax number format, then apply again.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        This plan allows up to {max} accounts, but your organization has {count}.
      </em>
    </td>
    
    <td>
      Remove accounts on <a href="https://requiply.com/docs/en/guides/settings/organization/accounts">
        Accounts
      </a>
      
       before choosing the smaller plan.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        Subscription period has already ended; please subscribe again
      </em>
    </td>
    
    <td>
      The cancelled period is over. Subscribe from <strong>
        Choose your plan
      </strong>
      
      .
    </td>
  </tr>
</tbody>
</table>

## How billing connects to the rest of Requiply

<table>
<thead>
  <tr>
    <th>
      Feature
    </th>
    
    <th>
      Relationship
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <a href="https://requiply.com/docs/en/guides/settings/organization/accounts">
        <strong>
          Accounts
        </strong>
      </a>
    </td>
    
    <td>
      The number of accounts is limited by the plan. <strong>
        Add Account
      </strong>
      
       at the limit and <strong>
        Adjust billing
      </strong>
      
       open <strong>
        Choose your plan
      </strong>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      <a href="https://requiply.com/docs/en/ai/ai-usage">
        <strong>
          AI usage
        </strong>
      </a>
    </td>
    
    <td>
      Monthly AI credits depend on the plan. Credit purchases appear in Invoices.
    </td>
  </tr>
  
  <tr>
    <td>
      <a href="https://requiply.com/docs/en/guides/settings/organization/features">
        <strong>
          Features
        </strong>
      </a>
    </td>
    
    <td>
      Advanced-only features show a crown badge that opens the plan page.
    </td>
  </tr>
  
  <tr>
    <td>
      <a href="https://requiply.com/docs/en/guides/online-booking/web-widget">
        <strong>
          AI web widget
        </strong>
      </a>
    </td>
    
    <td>
      Available on the Advanced plan.
    </td>
  </tr>
  
  <tr>
    <td>
      <a href="https://requiply.com/docs/en/guides/get-started/first-setup-checklist">
        <strong>
          First setup checklist
        </strong>
      </a>
    </td>
    
    <td>
      Describes the free trial.
    </td>
  </tr>
</tbody>
</table>

## Common scenarios

### Subscribing before the trial ends

Open Billing & Plans, click **Activate plan**, choose **Core** or **Advanced** and the number of accounts, and pay in the checkout. The trial ends at that moment and the paid period starts.

### Adding an account for a new hire

On [Accounts](https://requiply.com/docs/en/guides/settings/organization/accounts), click **Adjust billing**, raise **Accounts** on your current plan, and confirm. The prorated amount for the rest of the period is charged immediately, and the new account slot is available right away.

### Switching to yearly billing

Click **Adjust plan**, switch to **Yearly**, and confirm the change. Changing the billing period takes effect immediately with a prorated charge.

### Moving from Advanced to Core

Make sure the organization has no more than 2 accounts, then choose **Core** and confirm. The change is scheduled for the renewal date, and Advanced features stay available until then.

## Tips and cautions

<tip>

**Tip:** Enter your company's tax number under **Paying as a business?** before paying. Paddle then applies the correct VAT treatment to the invoice.

</tip>

<warning>

**Heads up:** Cancelling does not delete anything and does not stop access immediately. The organization keeps full access until the end of the paid period.

</warning>


## Sitemap

See the full [sitemap](https://requiply.com/docs/sitemap.md) for all pages.