---
title: "Open on phone or web"
description: "Move the record you are looking at between the web app and your phone: Open on phone sends a booking, client, sale, product, unit or task to the Requiply app, and Open on web sends a booking, sale, client or conversation from the phone to your computer."
canonical_url: "https://requiply.com/docs/en/guides/mobile-app/open-on-phone-or-web"
---
# Open on phone or web

> Move the record you are looking at between the web app and your phone: Open on phone sends a booking, client, sale, product, unit or task to the Requiply app, and Open on web sends a booking, sale, client or conversation from the phone to your computer.

<quick-answer>

On the web, open a record's actions menu and click **Open on phone**: the Requiply app on your phone opens the record, or your phone gets a notification that opens it. In the mobile app, choose **Open on web** in the **Actions** menu of a booking or a sale, or in the **⋯** menu of a conversation or a client: the Requiply tab you used last on your computer opens the record.

</quick-answer>

Work often moves between the desk and the counter. You find a booking on the computer and need it on the phone to scan the items in the warehouse, or you are answering a client on the phone and want the full booking page on the big screen. One click sends the record to your other device, with no searching for it there.

Both directions work only between your own devices: the same Requiply account, signed in to the same organization on the web and in the [mobile app](https://requiply.com/docs/en/guides/mobile-app).

## Open on phone

<figure>

![The page of booking #7 for Jacob Sanders in the web app with the actions menu open from the arrow next to Export: Edit dates, Edit items, Edit services, Sell items, Add subrental, Edit additional fields, Send email, Comments, Open on phone and Delete. Box 1 marks Open on phone](https://requiply.com/docs/assets/mobile-app/open-on-phone-or-web/open-on-phone.png)<figcaption>

A booking's actions menu on the web.

</figcaption>
</figure>

1. **Open on phone** sends this booking to your phone.

The same menu item is in the actions menu of these records:

<table>
<thead>
  <tr>
    <th>
      Record
    </th>
    
    <th>
      Where the menu is
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      Booking
    </td>
    
    <td>
      The arrow next to <strong>
        Export
      </strong>
      
       on the booking page and on each row of <a href="https://requiply.com/docs/en/guides/bookings/manage#per-row-actions-split-button">
        Manage bookings
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Client
    </td>
    
    <td>
      The client page and each row of <a href="https://requiply.com/docs/en/guides/clients/manage#per-row-actions-menu">
        Manage clients
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Sale
    </td>
    
    <td>
      The sale page and each row of the <a href="https://requiply.com/docs/en/guides/sales/list#row-actions">
        Sales list
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Product
    </td>
    
    <td>
      The product page and each product row of <a href="https://requiply.com/docs/en/guides/inventory/manage#per-group-actions-right-side-split-button">
        Manage items
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Unit
    </td>
    
    <td>
      The unit page and each unit row under its product.
    </td>
  </tr>
  
  <tr>
    <td>
      Task
    </td>
    
    <td>
      The task page and each row of the <a href="https://requiply.com/docs/en/guides/inventory/tasks#the-task-list">
        task list
      </a>
      
      .
    </td>
  </tr>
</tbody>
</table>

What happens next depends on your phone:

<table>
<thead>
  <tr>
    <th>
      The web app says
    </th>
    
    <th>
      What happened on the phone
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <em>
        Opened on your phone
      </em>
    </td>
    
    <td>
      The Requiply app was open, so it opened the record at once and showed <em>
        Opened from the web
      </em>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        Sent to your phone as a notification
      </em>
    </td>
    
    <td>
      The app was closed or in the background. A few seconds later the phone gets a notification named after the record, such as <em>
        Booking #128
      </em>
      
       or the client's name, with <em>
        Sent from Requiply on the web. Tap to open.
      </em>
      
       Tapping it opens the record in the app.
    </td>
  </tr>
  
  <tr>
    <td>
      The <strong>
        Open on phone
      </strong>
      
       dialog with a QR code
    </td>
    
    <td>
      No phone with the Requiply app is signed in to your account yet: <em>
        Your phone is not signed in to the Requiply app yet. Scan this code with the phone camera to open it there.
      </em>
      
       Shown for bookings, clients, products and units.
    </td>
  </tr>
  
  <tr>
    <td>
      <em>
        Requiply is not open on your phone
      </em>
    </td>
    
    <td>
      The same case for a sale or a task, which have no QR code.
    </td>
  </tr>
</tbody>
</table>

The notification waits a few seconds on purpose, so an open app can take the record first and you do not get a notification for something already on your screen. A phone that stays offline for more than five minutes does not get it. If you use several phones, each one with the app open opens the record. When none of them has it open, each gets the notification.

The QR code is a regular [Requiply QR link](https://requiply.com/docs/en/guides/mobile-app/scanning#what-a-scan-opens): scanned with the phone camera, it opens the Requiply app when it is installed, and the web app otherwise. Sign in to the app after that, and the next **Open on phone** reaches the phone directly.

## Open on web

<figure>

![Booking #7 in the Requiply app on an iPhone, Confirmed, with the price $107.96 and its pencil, and the Actions menu open over the booking: Edit dates, Edit items, Edit services, Edit sold items, Export, Send email, Open on web and Delete Booking. Box 1 marks Open on web](https://requiply.com/docs/assets/mobile-app/open-on-phone-or-web/open-on-web.png)<figcaption>

A booking's **Actions** menu on the phone.

</figcaption>
</figure>

1. **Open on web** sends this booking to your computer.

In the mobile app, **Open on web** is in these menus:

<table>
<thead>
  <tr>
    <th>
      Record
    </th>
    
    <th>
      Where the menu is
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      Booking
    </td>
    
    <td>
      <strong>
        Actions
      </strong>
      
       on the booking page, see <a href="https://requiply.com/docs/en/guides/mobile-app/bookings#the-actions-menu">
        The Actions menu
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Sale
    </td>
    
    <td>
      <strong>
        Actions
      </strong>
      
       on the sale page.
    </td>
  </tr>
  
  <tr>
    <td>
      Conversation
    </td>
    
    <td>
      <strong>
        ⋯
      </strong>
      
       in the conversation header, see <a href="https://requiply.com/docs/en/guides/mobile-app/conversations-and-comments#the-conversation-actions">
        The conversation actions
      </a>
      
      .
    </td>
  </tr>
  
  <tr>
    <td>
      Client
    </td>
    
    <td>
      <strong>
        ⋯
      </strong>
      
       in the client page header. It holds <strong>
        Edit Client
      </strong>
      
       and <strong>
        Open on web
      </strong>
      
      ; editing the client used to be a pencil button in that place.
    </td>
  </tr>
</tbody>
</table>

The Requiply tab you used last on your computer opens the record and shows *Opened from your phone*, and the phone says *Opened on the web*. "Used last" means the tab you last clicked or typed in; tabs nobody has touched for a day are skipped. If Requiply is open in more than one browser, each browser opens the record in its own last-used tab.

The computer gets no notification. If no Requiply tab answers within two seconds, the phone says *Requiply is not open in a browser*: open [app.requiply.com](https://app.requiply.com) on the computer, sign in to the same organization and tap **Open on web** again.

## Before you start

- **The same account on both devices.** Records go only to your own phone and your own browser tabs, never to a teammate's. Each device has to be signed in to the organization the record belongs to.
- **Notifications allowed on the phone.** Without them the phone can still open records live while the app is open, but cannot get the notification. See [Push notifications](https://requiply.com/docs/en/guides/mobile-app#push-notifications).
- **An up-to-date app.** If **Open on web** is missing from the phone's menus, update Requiply from the App Store or Google Play.
- **Not while signed in as another user.** When a session was opened on behalf of another user, both directions say *Not available while signed in as another user*.

## Common scenarios

### Scanning the items of a booking you found on the computer

A client calls to collect today, and you find the booking on the computer. Click the arrow next to **Export**, then **Open on phone**. Walk to the shelves: the booking is already open on the phone, so tap **Change Status** and scan the items in the [pickup checklist](https://requiply.com/docs/en/guides/mobile-app/bookings#handover-checklists).

### Showing a booking on the big screen

You are at the counter with the phone, and the client wants to go through the price in detail. Open **Actions** on the booking and tap **Open on web**. The booking opens on the counter computer, where you can turn the screen to the client.

### A new team member without the app

Clicking **Open on phone** shows the QR code. They scan it with the phone camera, install or open the app, and sign in. From then on, **Open on phone** reaches their phone directly.

## Tips and cautions

<tip>

**Tip:** Leave one Requiply tab open on the counter computer during the day. **Open on web** from any of your phones then lands there.

</tip>

<note>

**Your devices only.** **Open on phone** and **Open on web** never send a record to another person. To show a teammate a booking, send them its link or mention them in a [comment](https://requiply.com/docs/en/guides/conversations/comments).

</note>

<warning>

**Heads up:** A Requiply tab that shows another organization ignores the record, and the phone then says *Requiply is not open in a browser*. Switch that tab to the organization of the record and send it again.

</warning>


## Sitemap

See the full [sitemap](https://requiply.com/docs/sitemap.md) for all pages.