Requiply 1.2.5: SMS & Viber Notifications — Kyivstar, Twilio, and TurboSMS

Q: Which providers can send Viber, not just SMS?

TurboSMS supports both SMS and Viber — set a Viber sender name in its settings and you can pick the Viber channel in the Send SMS / Viber action. Kyivstar and Twilio send SMS. You choose the provider and channel per action, so you can mix them across different workflows.

Q: Where does Requiply get the phone number to text?

From the customer on the booking. The Send SMS / Viber action sends to the phone number stored on the reservation's client, so the action needs a valid customer phone number to deliver — the same way email actions need an email address.

Q: Can I use more than one provider at the same time?

Yes. You can connect Kyivstar, Twilio, and TurboSMS together, and each Send SMS / Viber action picks its own provider and channel. For example, use TurboSMS for Viber confirmations and Twilio for international SMS reminders in the same account.

Q: Do I need to write any code to send SMS?

No. Connect a provider on the Communications settings page, then add the Send SMS / Viber action to a workflow and write your message with booking variables. The integration guides walk through getting the credentials from each provider.

Requiply 1.2.5 brings text messaging to your automations: a new Send SMS / Viber workflow action backed by three new communication integrations — Kyivstar, Twilio, and TurboSMS — so confirmations, payment reminders, and pickup alerts go straight to your customer's phone.

What's New in Requiply 1.2.5?

This release brings text messaging to your automations. Requiply can now send SMS and Viber notifications to your customers, powered by three new communication integrations — Kyivstar, Twilio, and TurboSMS. Connect a provider once, then drop the new Send SMS / Viber action into any workflow to confirm bookings, chase payments, and send pickup reminders straight to your customer's phone — no separate texting app, no manual copy-paste.

1. New Workflow Action — Send SMS / Viber

Requiply workflow editor showing a booking-status trigger and the new Send SMS / Viber to customer action

The automation engine gains a new action type: Send SMS / Viber to customer. Pair it with any existing trigger — a status reached, a payment status reached, or a booking created — and Requiply sends a text message to the customer's phone number on the booking, automatically.

What Changed

New Send SMS / Viber to customer action, alongside the existing email, push, and Change Booking Status actions

Pick the provider (Kyivstar, Twilio, or TurboSMS) and the channel (SMS, or Viber via TurboSMS) per action

Message body supports the same booking variables as email templates — client name, booking date, payment link, and total

Sends to the customer's phone number on the booking — no separate texting app, no manual copy-paste

Where to Configure

Open Settings → Workflows, add or edit a workflow, pick a trigger, then choose the Send SMS / Viber to customer action. Select the provider and channel, and write your message — booking variables are filled in at send time.

Example confirmation message:

{{clientFirstName}}, your booking on {{bookingStartDate}} is confirmed.

Payment link: {{paymentIntegrationLink}}

Total: {{bookingTotalCharged}}

A configured communication integration and a valid customer phone number are required for the action to send.

Practical Use Cases:

Booking confirmation: When a reservation reaches Confirmed, text the customer the date, total, and payment link — they get it on their phone in seconds, no email to open
Payment reminder: Send an SMS or Viber message before pickup if the balance is still unpaid, so customers actually see the nudge
Status notifications: Text cancellations, pickup-ready alerts, or any other status change the moment it happens

2. Three New Communication Integrations

Requiply Communications settings page with the three new providers — Twilio under Global providers, TurboSMS and Kyivstar under Ukrainian providers — each with its logo, channels, and a Setup or Manage button

To power the new action, 1.2.5 adds three communication providers under Settings → Integrations → Communications. Set one up once and it becomes available as a provider in the Send SMS / Viber action.

What Changed

Kyivstar — Ukrainian SMS through the Kyivstar API Market, using an approved alpha sender name

Twilio — broad international SMS coverage through a Twilio Messaging Service

TurboSMS — both SMS and Viber messages, with separate SMS and Viber sender names

All three share the same Communications settings page and plug straight into the Send SMS / Viber action

Set Up Each Provider

Each integration has its own step-by-step tutorial — credentials, sender names, and the exact settings to fill in:

Kyivstar — Kyivstar integration guide
Twilio — Twilio integration guide
TurboSMS — TurboSMS integration guide

Practical Use Cases:

Local Ukrainian rental: Connect Kyivstar with an approved sender name and reach customers on a trusted national network
International or multi-country operator: Use Twilio so a single Messaging Service covers every country you ship to
Viber-first audience: Pick TurboSMS to send rich Viber messages (with SMS fallback) to customers who live in the app

Frequently Asked Questions

Which providers can send Viber, not just SMS?

Where does Requiply get the phone number to text?

Can I use more than one provider at the same time?

Do I need to write any code to send SMS?

What's Next?

Version 1.2.5 puts your customer's phone in reach of your automations — Kyivstar, Twilio, and TurboSMS for the providers, and the Send SMS / Viber action for the moment a status changes.

Here's what we're building next:

Official TypeScript SDK — a typed client for the public API, so anyone who wants a rental business website can describe it in Lovable, v0, Cursor, or any custom stack and get a working booking experience in hours, not weeks. The hard parts — availability math, payments, deposits, scheduling — stay Requiply's responsibility; the front end becomes yours to shape.

Have questions or suggestions? Write to us at info@requiply.com — we'd especially love to hear which SMS and Viber notifications make the biggest difference for your customers.