Billing & plans

The Billing & Plans page is where an organization manages its Requiply subscription: the current plan and trial, subscribing, changing the plan or the number of accounts, the payment method, invoices, and cancellation.

How much Requiply costs: there are three plans, billed per month or per year. See Plans and prices below for the full comparison, including what each plan includes and the cost of extra accounts and locations. Every new organization starts on a free trial.

You can find it under Settings → Organization → Billing & Plans, between Features and AI usage, at https://app.requiply.com/settings/org/billing.

How much Requiply costs

Requiply is sold as a monthly or yearly subscription, with three plans and a free trial on every new organization. The table below is the full price list, including what extra accounts and extra locations cost.

Plans and prices

Prices are in euros.

• Yearly billing takes 15% off every line, rounded to whole euros: Core is €16 per month (€192 per year), Advanced €42 per month (€504 per year), and an extra account €6 per month.
• Scale cannot be bought in the app. Its card carries a Coming soon badge and a Book a demo button that opens requiply.com/book-a-demo.
• Features that need a higher plan, such as QR codes and barcodes or the AI web widget, show an Advanced badge with a crown that opens the plan page.

What you'll see

The plan block

For an active plan, the status line reads one of:

• Your subscription will auto renew on {date}.
• Renews on {date} as {plan} with {users} users, when a downgrade is scheduled.
• Your subscription will end on {date}., when the subscription is cancelled.

Buttons in the block:

Invoices

A table of subscription payments and AI credit purchases, newest first, 10 rows at a time with Load more.

Opening the page also fetches any Paddle payment that has not arrived yet, so a payment made a moment ago appears without waiting. With no payments, the table reads No invoices yet.

Cancellation

A Cancel plan row with a red Cancel button, shown for an active subscription that is not already set to end.

Subscribing

Changing the plan or the number of accounts

1. Click Adjust plan on Billing & Plans, or Add Account (at the limit) or Adjust billing on Accounts.
2. On Choose your plan, pick a plan, a billing period, or a new number of accounts, and click Change plan.
3. The Confirm plan change dialog shows Current → New as plan, period, and number of users.

After confirming, Requiply shows one of:

• Your plan has been updated.
• Your plan has been updated. €{amount} was charged for the rest of the current period.
• Your plan change is scheduled for {date}. You keep your current plan until then.

A scheduled downgrade also shows as From {date}: {users} users on the plan card, Renews on {date} as {plan} with {users} users on Billing & Plans, and From {date} the limit is {maxAccounts} accounts. on Accounts.

Payment method

Payment method opens the Paddle customer portal in a new tab, where you can change the card used for renewals. It appears only for subscriptions paid through Paddle.

Cancelling and resuming

To cancel your Requiply subscription, use the Cancel subscription action described below. Cancelling schedules the subscription to stop at the end of the period you have already paid for, and you keep full access until then.

1. Click Cancel in the Cancel plan row.
2. The Cancel subscription? dialog shows Your subscription will end on {date}. and explains that you keep full access until then, no further charges are made, and you can resume before the period ends.
3. Click Cancel subscription, or Keep subscription to close the dialog.

Requiply shows Subscription will be cancelled at the period end, and the status line changes to Your subscription will end on {date}.

To undo it, click Resume on Billing & Plans before that date. After the period has ended, resuming is no longer possible: subscribe again from Choose your plan.

Trial, renewals, and failed payments

• Trial. New organizations get a free 14-day trial with no card, see the First setup checklist. When it ends, members are sent to Choose your plan with Your free trial period has ended. Please subscribe to continue using all features.
• Renewals. Paddle charges the subscription automatically. Each successful payment extends access to the end of the new period, plus 3 days of grace.
• Failed payments. A failed renewal shows as Failed in Invoices, and Paddle retries the charge. If it keeps failing, access ends after the grace period, and members are sent to Choose your plan with a notice that the subscription payment is overdue.
• AI credits. Plan AI credits reset with the first payment and each renewal, not with a prorated plan change. See AI usage.

Earlier Monobank subscriptions

Before version 1.2.91, subscriptions were paid through Monobank.

• Those payments stay in Invoices, without a PDF.
• Nothing renews through Monobank anymore.
• An organization that still has an active Monobank subscription sees Subscribe instead of Change plan, and no Payment method button. Its first Paddle payment replaces the old subscription.

Troubleshooting

How billing connects to the rest of Requiply

Common scenarios

Subscribing before the trial ends

Open Billing & Plans, click Activate plan, choose Core or Advanced and the number of accounts, and pay in the checkout. The trial ends at that moment and the paid period starts.

Adding an account for a new hire

On Accounts, click Adjust billing, raise Accounts on your current plan, and confirm. The prorated amount for the rest of the period is charged immediately, and the new account slot is available right away.

Switching to yearly billing

Click Adjust plan, switch to Yearly, and confirm the change. Changing the billing period takes effect immediately with a prorated charge.

Moving from Advanced to Core

Make sure the organization has no more than 2 accounts, then choose Core and confirm. The change is scheduled for the renewal date, and Advanced features stay available until then.

Tips and cautions